--- description: Learn more about WeTravel pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WeTravel Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/20033/tour-operator/software) > [WeTravel](/software/163474/wetravel) # WeTravel Canonical: https://www.capterra.ca/software/163474/wetravel Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/163474/wetravel?page=2) > WeTravel is the leading booking \& payments platform for multi-day and group travel businesses. > > Verdict: Rated **4.8/5** by 527 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WeTravel? More than 10,000 travel businesses trust WeTravel’s platform to power their operations, from tour operators to destination management companies to travel advisors to wellness retreat leaders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 527 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WeTravel - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada, Cayman Islands and 81 more ## Features - ACH Payment Processing - Accounting Integration - Billing & Invoicing - Booking Management - CRM Software - Calendar Management - Central Reservation System - Client Management - Customer Support Software - Dashboard Software - Debit/Credit Card Processing - Electronic Payments - Expense Tracking - For Travel Agencies - Group Reservations - Itinerary Creation - Mobile Payments - Multiple Payment Options - Online Booking - PCI Compliance Software - Package Creation - Payment Fraud Prevention - Payment Processing Software - Pricing Management - Quotes/Estimates - Recurring/Subscription Billing - Reporting & Statistics - Reporting/Analytics - Reservations Management - Resource Management Software - Transaction Monitoring - Vendor Management Software ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Tour Operator Software](https://www.capterra.ca/directory/20033/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.capterra.ca/directory/20033/tour-operator/software) - [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software) - [Travel Management Software](https://www.capterra.ca/directory/31057/travel-management/software) - [Travel Agency Software](https://www.capterra.ca/directory/20034/travel-agency/software) - [Reservations Software](https://www.capterra.ca/directory/20032/reservations/software) ## Alternatives 1. 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There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced. > > Overall happy with the product and the support from our Team Lead \[sensitive content hidden\] ----- ### "Grateful to Wetravel\!" — 5.0/5 > **Gilbert** | *December 16, 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. > > **Cons**: I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. > > Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] ----- ### "WeTravel is continually growing into the perfect travel booking tool" — 5.0/5 > **Sherry** | *March 28, 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. > > **Cons**: Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. > > Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs ----- ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" — 1.0/5 > **Andres** | *July 28, 2026* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong > > \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. ----- ### "We TROUBLE" — 1.0/5 > **Jimena** | *June 10, 2026* | Sports | Recommendation rating: 0.0/10 > > **Pros**: Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that > > **Cons**: No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. > > Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/163474/wetravel?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/163474/wetravel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data