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iTOP
What Is iTOP?
iTop is a customizable ITSM and CMDB web solution that can adapt it to your internal processes and help you deliver better services.
Designed by experienced IT service professionals, iTop was created to manage the complexity of shared infrastructures.
iTop is available in two offers :
- iTop on-premise : entirely adaptable, you can refer to www.combodo.com for more information and contact us directly.
- iTop SaaS : all information regarding our SaaS offers can be found on www.itop-saas.com
Who Uses iTOP?
Companies of all sizes and IT professionals.
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Reviews of iTOP
Very intuitive software for ITIL processes. Includes options for Incidents, Configuration Problems
Comments: The initial investment was very low and we were able to use the software for all the ITIL processes supported.
Pros:
. The software setup process is very easy, . It can be customized any way you need for small and medium sized companies, . The management dashboards can also be customized easily. . The import and export functions are flexible are allows fine grain adjustments.
Cons:
. The initial setup of the processes can be lengthly if there is missing information for the organization to be customized. . There is no auto assignment during the ticket's creation.
iTOP: The perfect software to manage your IT assets efficiently
Comments: I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure.
Pros:
I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered.
Cons:
Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs.
Don’t download this. You lose control of your computer.
Comments: A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they lost my data.
Pros:
Don’t like it at all a dangerous product unless you are going out if business. Loses data it says
Cons:
Stops you from browsing or accessing any sites including email or working online.
Combodo Response
last week
Dear Adele T., Are you sure that you are posting on the right product ? There are several products called iTop. Ours is an IT service management platform. There aren't any case where iTop would prevent you from browsing nor accessing any site. Could you please check ? Regards, Léonie from iTop
We have fully customized the CMDB module of iTop
Pros:
The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.
Cons:
Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.
I have indepth experience with this product and have been using it for 3 years.
Comments: We were able to eliminate a costly CMDB alternative.
Pros:
Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.
Cons:
The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....
