Who Uses RMM?

The N-able RMM platform is built for both managed service providers and in-house IT professionals who manage complex IT environments-whether on-site or remotely.

What Is RMM?

The N-able RMM remote monitoring and management platform is designed to make managing, maintaining, and protecting IT assets easy for IT service providers, MSPs, and in-house IT professionals. From a single web-based dashboard, you get access to antivirus, endpoint detection and response, patch management, email protection, and integrated backup, in addition to drag-and-drop automation. In short, RMM is built to provide efficiency and grow as you grow.

RMM Details

N-ABLE (formerly SolarWinds MSP)

https://www.n-able.com/

RMM Software - N-able RMM Dashboard
RMM video
Play
RMM Software - N-able RMM Dashboard - thumbnail

RMM pricing overview

See pricing plans

RMM does not have a free version but does offer a free trial. RMM paid version starts at US$50.00/month.


Starting Price

US$50.00/month See pricing details

Free Version

No

Free Trial

RMM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

RMM Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management Software
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization Software
  • Email Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management Software
  • Third Party Integrations
  • User Management
  • Workflow Management Software

View full list of IT Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Management Software
  • License Management Software
  • Maintenance Scheduling
  • Monitoring
  • Patch Management Software
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management Software

View full list of IT Management Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Availability Management
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management Software
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management Software
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of ITSM Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billing & Invoicing
  • CRM Software
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Management
  • Live Chat Software
  • Maintenance Scheduling
  • Monitoring
  • Patch Management Software
  • Performance Metrics
  • Policy Management Software
  • Project Management Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Scheduling Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of Managed Service Providers (MSP) Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Management
  • Audit Management
  • Automatic User/Device Recognition
  • Compliance Management
  • Configuration Management
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Reports
  • Data Management Software
  • Deployment Management
  • Endpoint Management
  • Enrollments/Onboarding
  • Geolocation
  • IT Asset Tracking
  • Inventory Management Software
  • Kiosk Mode
  • Location Tracking
  • Mobile Content Management
  • Monitoring
  • Patch Management Software
  • Policy Management Software
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Single Sign On Software
  • Software Management
  • Synchronization Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Wireless Internet Access
  • Wireless Troubleshooting

View full list of Mobile Device Management Software

  • Access Controls/Permissions
  • Asset Tracking Software
  • Continuous Monitoring
  • Dashboard Software
  • Intrusion Prevention System
  • Multi-Device Support
  • Multiple Authentication Methods
  • Network Security Software
  • Policy Creation
  • Profiling
  • Remote Access/Control
  • Third-Party Integration

View full list of Network Access Control (NAC)

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Compliance Management
  • Configuration Management
  • Customizable Reports
  • Dashboard Creation
  • Dashboard Software
  • Data Visualization Software
  • Email Alerts
  • Event Logs
  • IP Address Monitoring
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Internet Usage Monitoring
  • Inventory Management Software
  • Maintenance Scheduling
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management Software
  • Performance Management
  • Performance Metrics
  • Policy Management Software
  • Predictive Analytics Software
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Third Party Integrations
  • Threshold Alerts
  • Uptime Reporting
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting

View full list of Network Monitoring Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Anti Virus
  • Bandwidth Troubleshooting
  • Capacity Management
  • Change Management Software
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization Software
  • Diagnostic Tools
  • Email Alerts
  • Event Logs
  • Event Tracking
  • Historical Audit
  • IT, Server & Network Monitoring Software
  • Inventory Management Software
  • Mobile Alerts
  • Mobile Network Troubleshooting
  • Monitoring
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring Software
  • Patch Management Software
  • Performance Management
  • Performance Metrics
  • Policy Management Software
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Third Party Integrations
  • Uptime Reporting
  • Web Traffic Reporting

View full list of Network Troubleshooting Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard Software
  • Event Logs
  • IT Asset Tracking
  • IT, Server & Network Monitoring Software
  • Inventory Management Software
  • Maintenance Scheduling
  • Monitoring
  • Network Wide Management
  • Patch Management Software
  • Patch Prioritization
  • Patch Testing
  • Policy Management Software
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Risk Assessment
  • SSL Security
  • Scheduling Software
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Vulnerability Scanning
  • Workflow Management Software

View full list of Patch Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Portal
  • Collaboration Tools
  • Customizable Fields
  • Customizable Reports
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Expense Tracking
  • Forecasting
  • Gantt/Timeline View
  • Invoice Management
  • Monitoring
  • Multiple Projects
  • Performance Metrics
  • Portfolio Management
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Resource Allocation & Planning
  • Resource Management Software
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Workflow Management Software

View full list of Professional Services Automation Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Asset Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Compliance Management
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Deployment Management
  • Event Logs
  • For MSPs
  • IT Asset Management Software
  • IT Asset Tracking
  • IT, Server & Network Monitoring Software
  • Inventory Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Network Monitoring Software
  • Patch Management Software
  • Policy Management Software
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Scanning
  • Workflow Management Software

View full list of Remote Monitoring and Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Authentication Software
  • Automated Scheduling
  • Automatic Backup
  • CPU Monitoring
  • Capacity Planning Software
  • Compliance Management
  • Configuration Management
  • Credential Management
  • Dashboard Creation
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Event Logs
  • HIPAA Compliant
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Maintenance Scheduling
  • Monitoring
  • Password Manager Software
  • Patch Management Software
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling Software
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Virtual Machine Monitoring
  • Workflow Management Software

View full list of Server Management Software

RMM Alternatives

More RMM alternatives

RMM Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.2
Customer Service Software 4.2
Features 4.5
Value for Money 4.3

Review software

Share your experiences with other software buyers.

Write a Review!
Derek S.
Service Manager
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-03-14

"SolarWinds RMM (formerly N-Able) is a great RMM tool"

Comments: Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Pros: Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Cons: Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

  • Reviewer Source 
  • Reviewed on 2020-03-14
Chris B.
Technology Director
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-09-09

"A decent mix with different tools"

Comments: Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Pros: Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Cons: They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

  • Reviewer Source 
  • Reviewed on 2020-09-09
Marcio P.
Owner
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2019-12-07

"Nice to have all your customers in one place"

Comments: Customer service is hard to reach and slow to respond

Pros: The fact that I have all my customer computers in one place

Cons: Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Vendor Response

by SolarWinds MSP on 2019-12-23

We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

  • Reviewer Source 
  • Reviewed on 2019-12-07
Javier G.
Service Tech
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019-07-11

"You don't need to spend more money elsewhere"

Pros: The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Cons: The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

  • Reviewer Source 
  • Reviewed on 2019-07-11
Danny M.
IT Manager
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-10-28

"Amazing remote manamgement software"

Pros: I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Cons: The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

  • Reviewer Source 
  • Reviewed on 2019-10-28