Netchex

Awesome overall Experience

Comments: It makes my life easy!

Pros:

Their Customer Service and Support is the best I have seen both in knowledge and friendliness. Their product is super easy to use.

Cons:

If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will.

Netchex has the best value with innovative products for the company and HR Administrators

Comments: Netchex has so many learning tools, one-on-one training and webinars to help you learn the products with a dedicated team of customer care representatives that are always willing to go above and beyond to provide knowledgeable instruction and advise. We couldn't have accomplished the growth in our company without these products. Our company goal is to be the leading employer in our area and Netchex/Hireology has been a huge factor in providing tools to make that happen.

Pros:

The Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees. The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed. The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use!

Cons:

The HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings. Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle.

I hate it.

Pros:

Not user friendly anymore. Before it went public customer service was great. You could talk to someone on the phone.

Cons:

See above. Not user friendly. I preferred the old Netchex

New found love!

Pros:

I was a little skeptical at first because I was running payroll in house for many years of being the payroll coordinator for my company so I was very hands on. We did try outsourcing with a company called Paycom but that turned out to be a total nightmare. We got lucky joining the Netchex family and after getting the hang of the software, having the Netchex team members always a phone call or email away ready to help and their software meeting our needs, its been the best transition. Not to mention, I'm still very hands on with my payroll/hr production.

Cons:

There is nothing I can really say that I dislike about the software.

All The Work of A Large HR Department

Comments: We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford!

Pros:

I have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks!

Cons:

The scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient.

Very Satisfied

Comments: Still exploring more as there is so much you can get from Netchex

Pros:

Very user friendly and Awesome customer support

Cons:

I don't think there is anything I can think of

No Complaints:)

Comments: I know that no system is perfect, but overall, Netchex is great for my payroll processing! There were recently some changes to New Employee Input / Maintenance that seems a little more confusing, but in the long run, I believe it will be better for record keeping. If I am confused on something or I cannot figure something out, it is easy to contact Netchex Customer Service. They are fast with help, friendly, and always follow up on cases to make sure they are resolved.

Pros:

It is reliable, user friendly, and good customer service.

Cons:

I really cannot think of any Cons at this time. I have been using Netchex for almost 7 years, since I have been employed with Grace. I have no negative issues.

Great Payroll Software

Comments: Very pleasant transition from our old payroll system.

Pros:

Netchex is very user friendly. Payroll now takes a third of the time to complete.

Cons:

So far, my experience has been awesome. The web-based timeclock can sometimes be a little tricky.

Netchex works

Pros:

The pros about Netchex is that it allows for a streamline and user friendly process as it relates to recording time and payroll. At one times, employees were even able to clock in on their phones because it was protected by a firewall.

Cons:

Although I did not experience this, some employees ran into an issue when connecting Netchex to a certain early wage access app. But overall, I have no complaints.

Better than it was originally

Comments: Overall it has been easy to deal with lately but there have been bugs in the past

Pros:

Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out.

Cons:

It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away.

We Love Netchex!!!

Pros:

I love all of the training resources that are available.

Cons:

I haven't found any features that I dislike.

NetChex

Comments: Oustanding!

Pros:

easy to use, excellent online training, easy to contact IT/customer service, fast response from NetChex team

Cons:

So far nothing. I really like everything.

Great Product for small business needing capabilities from an online HRIS.

Comments: Overall we have been happy with Netchex. They provide us with all the necessary tools we need to get the job done. As we get larger in size I will need to start looking at companies with more in depth capabilities.

Pros:

Netchex has by far the best customer service in the industry. You are never on hold and you always get to speak to someone onshore.

Cons:

Some of the features that I feel are most important are kind of archaic. The time management part looks and feels old and hard to edit and make changes.

Netchex Payroll Service Great Software

Comments: We are very satisfied with Netchex, it takes the burden of Payroll and tax reporting off of our business.

Pros:

We find this software very easy to use, has a wide variety of features and reports. We have tried other Payroll services and they do not compare to what Netchex offers in features. Customer Support is very good and fast to respond.

Cons:

I have not found anything to date that we do not like about this software.

Has all the features but they don't always work properly

Pros:

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

Cons:

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

The best payroll platform on the market

Pros:

Netchex is user-friendly and so much more than a payroll "software as a service". I have moved almost all HR functions to Netchex, from recruiting to onboarding to COBRA - Netchex does it all! Every client has a dedicated service team, so someone is always available to help and familiar with the account. I prefer submitting my issues/questions via their online portal so I have a log I can always reference, but when it is ultra time-sensitive they are on my speed dial. They even "create the case" for me so it can be tracked.

Cons:

The only downside to Netchex is because they are so far ahead of the game, their new product offerings are in development and testing longer than advertised. I'm always hungry for more!

Netchex is great overall. There are lots of resources in all aspects of payroll and human resources.

Comments: All I need is internet access to be able to access any employee information and/or documents, from anywhere!

Pros:

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

Cons:

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

Exceptional Integration and Customization

Comments: We've been able to utilize it for many aspects of our onboarding and management, more than we previously expected. I've been impressed with the areas we've been able to automate and integrate so that we can take many small details off our plate and focus on more important matters that need our attention. Their customer service is always on-hand for questions or to see if we can build out a specific need or ask that we have.

Pros:

Netchex has been able to integrate many aspects of our day-to-day in additional to our payroll processes. It has streamlined and automated our recruiting, hiring, onboarding, and many other processes. We've been able to have seamless integration between multiple departments because of the set up and customization of Netchex.

Cons:

The implementation was a big process, and it took some trial and error to work out the kinks. There are many things it can do, and some of the process is figuring out how do have it do what we wanted it to do, and matching our own logic/approach with what's already set up.

Netchex is a great product to use for payroll and HR compliance and reporting

Comments: It is a easy product to use and navigate. I guess if I had one issue is that we are not able to go back into the system to change termination reasons. We have to rehire and then re-terminate the employee which actually is an issues when pulling reports. If they could correct this and allow us to make the corrections without having to rehire, that would be beneficial and make a better and cleaner report.

Pros:

The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting.

Netchex is the Best Around

Comments: Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Pros:

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Cons:

I really don't have anything I dislike with Netchex!

Outstanding Planning and Customer Support

Pros:

Very easy to use. Throughout the set -up we have had amazing support and learning mods provide Admins with easy to use tips and tricks to quickly master employee set-up.

Cons:

We are looking forward to increased functionality with our onboarding, as well as the Benefits features that are essential to supporting our people.

The customer support is always extremely helpful and friendly.

Pros:

The help features are easy to access. The warning reminders about payroll holidays help too! Entering new employee information is very streamlines and easy to follow. Managing employee accounts has gotten easier through the self service modules.

Cons:

Creating reports in publisher do not always come out the way I would like them to. There are often times 401K reports that I need in a certain format but I can not create that format in Publisher which means I have to export to excel and then manipulate the report to the desired format. This can be time consuming.

Great customer service and very user friendly system

Pros:

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Cons:

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

Netchex

Comments: Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.

Pros:

Customer Service support is awesome, everyone is very professional and extremely helpful.

Cons:

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Netchex

Comments: We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

Pros:

This software is very user friendly. Hiring new hires is self explanatory.

Cons:

Slow downs and web pages not loading correctly.