--- description: Learn more about Rocket.Chat pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rocket.Chat Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Rocket.Chat](/software/161575/rocket-chat) # Rocket.Chat Canonical: https://www.capterra.ca/software/161575/rocket-chat Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/161575/rocket-chat?page=2) > Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected. > > Verdict: Rated **4.3/5** by 156 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Rocket.Chat? The platform is optimized for government, defense, regulated enterprises, and critical infrastructure teams that require sovereign communications an operational resilience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 156 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Rocket.Chat - **Location**: Porto Alegre, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free version available) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Automated Responses - Autoresponders - Call Routing - Chat/Messaging - Chatbot Software - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Discussions/Forums - Document Management Software - File Sharing Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Search/Filter - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Video Chat - Video Conferencing Software ## Integrations (17 total) - Cloud Whatsapp - Collaboard - Confluence - Drupal - GitHub - Google Calendar - Google Drive - Google Meet - HubSpot CRM - Instagram - Jira - Jitsi - Pexip Video platform - Telegram - Twitter/X ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Team Communication Software](https://www.capterra.ca/directory/31033/team-communication/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Remote Work Software](https://www.capterra.ca/directory/31855/remote-work/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24116 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (669 reviews) 4. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16371 reviews) 5. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (147 reviews) ## Reviews ### "Simply great messaging software for discussion and chat" — 5.0/5 > **Taylor** | *April 19, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient. > > **Cons**: I don’t see any feature mistakes but if we want to take an action such as deleting chats it can take a bit some time. > > My journey so far with Rocket.Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing. ----- ### "Rocket.Chat is a Brilliant Tool for A/V/W Conferencing" — 5.0/5 > **Kelvin** | *March 12, 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: Rocket.Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place. > > **Cons**: I do not encounter challenges when utilizing Rocket.Chat on my end. ----- ### "userfriendly" — 4.0/5 > **shauna** | *January 3, 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I liked being able to have group conversations. > > **Cons**: trying to keep up with the conversations while typing my response. > > overall I am happy with this app, nice and userfriendly ----- ### "One of the least annoying chats" — 4.0/5 > **Anonymous User** | *November 19, 2024* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: quick easy to the point. Not alot excess questions > > **Cons**: All chats are annoying we want to talk to a person > > overall is one of the least annoying and got my question answered without jumping through hoops ----- ### "Lots of features as open-source & enterprise group chat software" — 5.0/5 > **Hendy** | *April 23, 2021* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term. > > **Cons**: I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting. > > Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/161575/rocket-chat?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/161575/rocket-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data