What Is Rescue?

GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

Who Uses Rescue?

Small Business, Mid Size Business, and Large Enterprises in Internal IT; MSPs, Professional Helpdesk, Customer Care, and Tech Support organziations.

Where can Rescue be deployed?

Cloud-based
On-premise

About the vendor

  • GoTo
  • Located in Orem, US
  • Founded in 2003

Rescue support

  • Phone Support
  • Chat

Countries available

Australia, Canada, China, Germany, India and 4 others

Languages

Chinese, Dutch, English, French, German and 6 others

Rescue pricing

Starting Price:

US$108.25/month
  • Yes, has free trial
  • No free version

Rescue does not have a free version but does offer a free trial. Rescue paid version starts at US$108.25/month.

Pricing plans get a free trial

About the vendor

  • GoTo
  • Located in Orem, US
  • Founded in 2003

Rescue support

  • Phone Support
  • Chat

Countries available

Australia, Canada, China, Germany, India and 4 others

Languages

Chinese, Dutch, English, French, German and 6 others

Rescue videos and images

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Rescue video
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Features of Rescue

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Annotations
  • Asset Tracking Software
  • Automated Routing
  • Call Logging
  • Call Recording Software
  • Change Management Software
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • File Sharing Software
  • File Transfer
  • IVR/Voice Recognition
  • Incident Management Software
  • Interaction Tracking
  • Live Chat Software
  • Meeting Management
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Presenter Control Management
  • Problem Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Screen Recording Software
  • Screen Sharing Software
  • Self Service Portal
  • Session Recording
  • Softphone Software
  • Task Management Software
  • Third Party Integrations
  • Unattended Access
  • Video Chat
  • Video Conferencing Software

Alternatives to Rescue

Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
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BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
N-able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
RemoteCall offers simple and secure remote assistance to any device. We provide exceptional service to tackle issues remotely.
Splashtop Business Access is a remote desktop solution for business professionals and teams. Centrally manage users remote access. Learn more about Splashtop Business Access

Reviews of Rescue

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
66%
4
30%
3
3%
2
1%
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in US
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Remote support at your finger tips

5.0 5 years ago

Pros:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
IT Manager in Canada
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

LogMeIn Rescue - Essential Support Software

5.0 3 years ago

Comments: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Alternatives Considered: TeamViewer, UltraVNC and Splashtop Business Access

Reasons for Switching to Rescue: When deciding between products, I chose to go for the support software with the best user experience. I did not want the user on the other side of the connection to have to complete too many steps. In my opinion, Rescue was the best option.

Louwrens
Senior IT Engineer in South Africa
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Rescue really works great.

5.0 last month New

Comments: We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

Pros:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Cons:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Brett
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

May 2022 Update Broke this Product

2.0 10 months ago

Comments: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Pros:

Reliable - unattended access - ease of use with client

Cons:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Phillip
Senior Director of Operations in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool to support your team!

5.0 3 months ago

Comments: We love being able to remote support our team.

Pros:

Easy of access in joining sessions both scheduled and impromptu.

Cons:

The installer can take a few extra moments at times to join screens.