Avochato

Avochato the best texting solution after a long time researching!

Comments: Again, powerful, cost effective, and the Avochato support is amazing! This is the new way of connecting with my past clients. Snail mail and email is dead!

Pros:

It's powerful, cost effective, and the Avochato support is amazing! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer.

Cons:

More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features.

Excellent with a couple huccups

Comments: We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise.

Pros:

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

Cons:

The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.

Disappointed By Avochato: Do Not Recommend This Product

Comments: Poor

Pros:

The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons:

To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

You should have set up Avochato with your business yesterday

Comments: Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

Pros:

LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

Cons:

There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

Budget Version of Recruiting SMS

Pros:

We needed a tool for SMS chat with job applicants and looked at things like Text Recruit, but honestly any SMS platform works for that. Avochato is easy to use, can broadcast messages, and can has good collab abilities.

Cons:

The web widget isn't very noticeable and would be much better if it led to an actual chat and not an SMS number to text to.

Average Avochato

Pros:

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

Cons:

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

Easy B2B Texting Solution

Comments: Overall, Avochato is a great platform. They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with. The software is easy to use and learn. Overall I think Avochato is a great product.

Pros:

Overall, I loved the ease of use with this product. The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

Cons:

We are really looking for a texting solution that allows us to send native video. So far, we have been unable to find this. Avochato allows you to send links to hosted videos, such as YouTube or Vimeo. But we want to be able to load MP4s as if we were using a cellphone.

Great experience from sales to implementation and beyond

Comments: Improved our sales process and customer service processes

Pros:

Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons:

I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

Great product with even better customer service

Comments: We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget.

Pros:

Easy to use, intuitive and adds another great touch point with customers

Cons:

I wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly.

Easy implementation

Comments: I like and my company like this product

Pros:

Very easy to implement into MVC project

Cons:

Callback status have very limited pramameter but so far so good

Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

Comments: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

Pros:

The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Cons:

I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Stop Searching! Seriously just go with these guys!

Comments: The team at Avochato has been exeptional! They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with! I highly recommend using them for your text message marketing and to take your business to a new level in staying in communication with your customers!

Pros:

Like the Survey feature. We can use it to gather basic info from our customers saving us both time. Love how easy and intuitive the framework is. You can tag your customers in many ways and broadcast to the specific groups your message would mean the most to using those tags. This way you can be more focused and do not waste texts needlessly. We have our customers birthday in their tag and every day we can send out a Happy Birthday message to the right people. It makes them feel special! You can program auto responses for as many keywords as you need. They have an app for both IPhone an Android that works together with their software so you never miss a text!

Cons:

Had to think about this a bit... I guess free incoming messages would be nice. It is a challenge to keep your message within the 160 character limit. I'm sure this is an industry standard but if you go over it just sends multiple segments. This means if you send 2 segments to 200 people you use up 400 of your texts to do it. Like I said though I'm sure its an industry standard set by the carriers and there's most likely nothing they can do about it.

Chat Review

Comments: Its more benefical for my co-workers and I to use this software instead of our own phones. We have the ablility to all see the messages and be able to respond if/when needed. I do wish there was a private chat feature where you and only you can see the message between yourself and the person your chatting with. It would be nice to be able to open that private chat to all if wanted to needed. -Over all it has made communicating with our caregivers alot easier as well.

Pros:

I like that the Avochato software can be used on your mobile device and computer. I also like that there is an APP that can be used as well.

Cons:

Boradcast do not work as effectiley as I thought it would. When sending group text via broadcast the messages do not come in right.

Ease & Efficiency

Comments: Not only drinking the koolaid but I’m eating the guac! I’ve experienced the progression of Avochato. The team actively listens and rapidly responds to your business needs.

Pros:

It’s the people! Avochato support team is not only quick to acknowledge your request, but reliably provides solution(s) or an alternative method. Other notable pros- ease of sending one or 1,000 messages with a few clicks, custom fields & templates for mass broadcasting, broadcast analytics

Cons:

Lack of reporting. Interested in exporting data from broadcasts, tags, contacts. Ie: contacts that have replied stop or start ‘Out of Office Reply’ interested in the functionality of sending ooo replies to any contact who reaches us outside of business hours, not just to new contacts.

Positive. Excellent customer service and response time.

Comments: We were able to have a desktop version, which is what we lacked in the last service we used.

Pros:

When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons:

Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

What a difference it has made to our business

Pros:

extremely easy role out and implementation. we were able to integrate with our website and have now saved money since we no longer need a webchat...we just text.

Cons:

there really are not too many things we are concerned with this software. we would like a little more ability to alter the website widget, but they were able to help us out a bit in the beginning.

Intuitive and easy to use product to manage customer communications

Pros:

Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another. Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.

Cons:

We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Super easy product to use and great for a startup!

Pros:

The simplicity and ease of use. It's very user friendly and easy to maneuver.

Cons:

Collecting customer service surveys has been a little tricky.

Avachato with recruitment efforts

Pros:

Everything. I love the connection with potential patients via text.

Cons:

I wish the phone number was the same as our business.

the best way to reach your customers in today's tech

Comments: 11/10

Pros:

I love the idea of combining texting, privacy, (I don't want to give out my personal number!) and a CRM into one tool. Absolutely brilliant.

Cons:

Every once and a while I have to log back in on the mobile app. Small price to pay.

Love this team and product!

Comments: We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.

Pros:

This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.

Cons:

I wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.

Great team with cool product that still has some kinks to work out

Pros:

I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

Cons:

We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

The best

Pros:

I really liked everything about this software

Cons:

I can’t say anything waS wrong with it!!

Outstanding Company and Product!

Comments: Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. Beyond their leadership, their employees are the best individuals I have worked with in many years. Not only is their product top notch, just the overall culture of Avochato is something each company should replicate. Cant wait to see what the future holds for them!

Pros:

Avochato's software is by far one of the best on the market for text messaging solutions. Not only is their software very user friendly, but they also offer a lot of robust features that takes Text Messaging software to the next level.

Cons:

There is nothing not to like! The only gripe I would have is that we didn't not start working with Avochato sooner.

Should have gotten sooner

Pros:

Instead of calling and leaving a voicemail or e-mailing you easily can type and send knowing they will see the message. Making a more prompt response time

Cons:

There should be a reply all button like like there is for e-mails and a close all button.