--- description: Learn more about Canny pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Canny Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Canny](/software/161103/canny) # Canny Canonical: https://www.capterra.ca/software/161103/canny Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161103/canny?page=2) > Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. > > Verdict: Rated **4.6/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Canny? Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 76 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Bills of Material - Collaboration Tools - Customer Segmentation - Discussions/Forums - Feedback Management - Idea Management Software - Idea Ranking - Ideation - Multi-Channel Data Collection - Prioritization - Product Roadmapping - Project Management Software - Resource Management Software - Status Tracking - Third-Party Integrations ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Nonprofit Project Management Software](https://www.capterra.ca/directory/32439/project-management-software-for-nonprofits/software) - [Idea Management Software](https://www.capterra.ca/directory/10027/idea-management/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Product Roadmap Software](https://www.capterra.ca/directory/30864/product-roadmap/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 2. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1132 reviews) 3. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (823 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Closing the feedback loop for your customers" — 4.0/5 > **Jon** | *October 21, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process. > > **Cons**: I wish Opportunities were more flexible and didn't require an integration with a specific system. Being able to automatically and easily associate deals with value would go a long way. ----- ### "Intuitive way to collect and act on feedback" — 4.0/5 > **Verified Reviewer** | *January 28, 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. > > **Cons**: The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider > > Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom ----- ### "Good product\!" — 4.0/5 > **Bekki** | *September 16, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that > > **Cons**: There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn ----- ### "The perfect fit for our organizations needs\!" — 5.0/5 > **Stephen** | *June 6, 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, and the user interface is simple, while still looking sleek. The automation that the email notifications have is amazing, and I really like the Smart Reply feature\! > > **Cons**: Admin side was a bit tricky to navigate at first, but I was able to catch on. I wish I could customize our color theme a bit more. > > Amazing\! \[sensitive content hidden\] (I hope I spelled it correctly) was friendly and helpful, and answered any questions I had while we looked into which product to proceed with. Our team was amazed at how perfectly this fit our needs. We will be moving forward with Canny\! ----- ### "Great Feedback Portal, Slack App can use some changes" — 5.0/5 > **Emaan** | *June 22, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Love how it's user-friendly, and the ability to add updates is great for my clients and team. Love the Slack integration too. > > **Cons**: The Slack app could be better when bolding content, it shows the \*\* in the Slack update posts. Unsure how to whitelabel the app itself on Slack > > Great so far, on the free trial right now and will continue to the paid version. Would love to learn more about other features that I may not be aware of on Canny ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161103/canny?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/161103/canny) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data