--- description: Learn more about Canny pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Canny Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Canny](/software/161103/canny) # Canny Canonical: https://www.capterra.ca/software/161103/canny Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161103/canny?page=2) > Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Canny? Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Bills of Material - Collaboration Tools - Customer Segmentation - Discussions/Forums - Feedback Management - Idea Management Software - Idea Ranking - Ideation - Inventory Management Software - Multi-Channel Data Collection - Order Management Software - Prioritization - Product Roadmapping - Project Management Software - Resource Management Software - Status Tracking - Third-Party Integrations ## Integrations (14 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Nonprofit Project Management Software](https://www.capterra.ca/directory/32439/project-management-software-for-nonprofits/software) - [Idea Management Software](https://www.capterra.ca/directory/10027/idea-management/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Product Roadmap Software](https://www.capterra.ca/directory/30864/product-roadmap/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) 3. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Wati](https://www.capterra.ca/software/204314/wati) — 4.6/5 (207 reviews) ## Reviews ### "Closing the feedback loop for your customers" — 4.0/5 > **Jon** | *October 21, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process. > > **Cons**: I wish Opportunities were more flexible and didn't require an integration with a specific system. Being able to automatically and easily associate deals with value would go a long way. ----- ### "Great Feedback Portal, Slack App can use some changes" — 5.0/5 > **Emaan** | *June 22, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Love how it's user-friendly, and the ability to add updates is great for my clients and team. Love the Slack integration too. > > **Cons**: The Slack app could be better when bolding content, it shows the \*\* in the Slack update posts. Unsure how to whitelabel the app itself on Slack > > Great so far, on the free trial right now and will continue to the paid version. Would love to learn more about other features that I may not be aware of on Canny ----- ### "An easy-to-use, customer-centric tool" — 4.0/5 > **Bethany** | *May 11, 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks\! We'd be lost without this ability. > > **Cons**: Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. > > My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. ----- ### "Intuitive way to collect and act on feedback" — 4.0/5 > **Verified Reviewer** | *January 28, 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. > > **Cons**: The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider > > Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom ----- ### "Good product\!" — 4.0/5 > **Bekki** | *September 16, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that > > **Cons**: There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161103/canny?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/161103/canny) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data