--- description: Learn more about Sync.com pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sync.com Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [File Sharing Software](/directory/30909/file-sharing/software) > [Sync.com](/software/161061/sync-com) # Sync.com Canonical: https://www.capterra.ca/software/161061/sync-com Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161061/sync-com?page=2) > Sync.com is a secure Dropbox replacement trusted by over 1.2 million businesses and individuals worldwide. > > Verdict: Rated **4.3/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sync.com? Small and mid-sized businesses ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 57 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sync.com - **Location**: Toronto, Canada - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$8.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Sync.com offers a free starter plan with basic features, after which pricing starts at $5 per user per month for 1TB of cloud storage per user (with annual billing). Pricing then scales based on the amount of storage, as follows: Standard: $5/user/month for 1TB of storage per user and up to 100 users. Plus: $8/user/month for 4TB of storage per user and up to 100 users. Advanced: $15/user/month for Unlimited cloud storage per user and up to 1000 users. Enterprise options are also available. Contact Sync.com for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Singapore, United Kingdom, United States ## Features - API - Access Controls/Permissions - Backup and Recovery - Collaboration Tools - Content Management System (CMS) Software - Data Synchronization - Document Management Software - Document Storage - Drag & Drop - Encryption Software - File Sharing Software - File Transfer - Real Time Synchronization - Version Control ## Integrations (2 total) - Microsoft Excel - Microsoft Word ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [File Sharing Software](https://www.capterra.ca/directory/30909/file-sharing/software) ## Related Categories - [File Sharing Software](https://www.capterra.ca/directory/30909/file-sharing/software) - [Cloud Storage Software](https://www.capterra.ca/directory/31310/cloud-storage/software) - [Content Collaboration Platforms](https://www.capterra.ca/directory/32935/content-collaboration/software) ## Alternatives 1. [Google Drive](https://www.capterra.ca/software/161425/drive) — 4.8/5 (28626 reviews) 2. [OneDrive](https://www.capterra.ca/software/161304/onedrive) — 4.5/5 (12885 reviews) 3. [Google Workspace](https://www.capterra.ca/software/168389/google-workspace) — 4.7/5 (17731 reviews) 4. [iCloud](https://www.capterra.ca/software/204717/icloud) — 4.6/5 (1992 reviews) 5. [Dropbox](https://www.capterra.ca/software/143068/dropbox-business) — 4.5/5 (21715 reviews) ## Reviews ### "Sync Cloud Storage - Canadian Local Favorite" — 5.0/5 > **Holly** | *March 23, 2025* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, integration into MS Windows and speed of upload/download time. And it's Canadian\! > > **Cons**: Sometimes it's difficult to edit the share settings. I have a hard time deciphering between the team sharing and the send a link sharing. > > Overall it has been great\! Affordable, quick and perfect for what I needed it for. ----- ### "The worst sync service out there" — 1.0/5 > **Verified Reviewer** | *March 18, 2026* | Insurance Software | Recommendation rating: 0.0/10 > > **Pros**: I wish i can leave 0 reviews. Absolutely not reliable service. Customer service that replies once a day with not relevant answers, no phone call option. For the last 8 months pretty much tried to resolve one issue after another and finally gave up. The interesting part - there is no prorated refund. > > **Cons**: initially a few years ago it was a decent service, now i do not know what is good about it, may be plenty of manuals on their site > > horrible. Spent weeks trying to resolve issues that were not resolved and have to move on to another company ----- ### "I had a very disappointing experience with Sync.com." — 1.0/5 > **Keri** | *July 12, 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Kept most of my files safe. Strong security and encryption privacy-focused approach. Desktop application was generally easier to use than the web interface. > > **Cons**: The platform was consistently unreliable. It would frequently just sit there spinning, and simple tasks like creating a folder often wouldn't work. I could usually accomplish those same tasks on my desktop, but that defeats the purpose. I was paying for a cloud service because I needed it to work across my devices without constant issues. To make matters worse, once I notified Sync.com about these issues, it took months before they even attempted to investigate them. Throughout that time, they were never able to give me a clear explanation for why the platform was performing so poorly or what was causing the problems. I spent months dealing with an unreliable service while waiting for answers that never came. What really frustrated me was when I needed help recovering documents. One of the reasons I chose a paid service was because I expected reliable support if something went wrong. Instead of actually helping, support simply emailed me instructions and expected me to do the recovery myself. Could I eventually figure it out? Yes. But that's exactly why I was paying for the service—to save time and have knowledgeable support when I needed it. I'm busy, and I expected a premium service to provide premium support, not links to documentation and instructions to do it all myself. Between the unreliable platform, the months-long delay in addressing reported issues, the inability to explain or resolve the problems, and the lack of meaningful customer support, I can't recommend Sync.com. I eventually moved my files elsewhere and wish I had done it much sooner. If you're paying for a premium cloud storage service, you should expect it to work reliably and receive timely, effective support when it doesn't. Unfortunately, that wasn't my experience. > > Took way more time than I had trying to fix the issues. Web interface was extremely slow and frequently froze. Basic tasks like creating folders often failed. Customer support took months to investigate reported issues. Support could not explain or resolve the underlying problem. Recovery assistance consisted mainly of sending instructions instead of providing hands-on help. Overall experience did not justify the subscription cost. ----- ### "No worries end-to-end encryption" — 5.0/5 > **Herbert** | *September 30, 2024* | Legal Services | Recommendation rating: 3.0/10 > > **Pros**: End to end encryption, I’m currently travelling in Japan and current hotel Wifi does not work well with my VPN but with Sync end to end encryption I feel very comfortable continuing to use my files without VPN on an open wifi connection. > > **Cons**: Nothing major I can think of, upload speed can be faster but it’s probably on my end. > > Very positive, versioning is also a great safety feature. ----- ### "Good Product" — 5.0/5 > **Navharsh** | *October 5, 2024* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: It works really well at sharing files and storing stuff. > > **Cons**: Need better in built features like other apps. > > It is really good indeed with good support. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/161061/sync-com?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/161061/sync-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data