What Is Guesty?

Guesty is an end-to-end platform for professional vacation rental management companies with 5+ listings. Guesty integrates with dozens of tools in their marketplace, centralizing operations so users can manage everything from one place. The robust software has 15+ features for all aspects of hospitality property management including channel management, automated guest communication, accounting, task management, payment processing, and more, making your guests' stay smoother & more enjoyable.

Who Uses Guesty?

Airbnb and short-term rental managers with 5+ properties seeking to manage operations more efficiently, get more exposure, and scale their business.

Where can Guesty be deployed?

Cloud-based
On-premise

About the vendor

  • Guesty
  • Located in Walnut, U.S.
  • Founded in 2014

Guesty support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Cyprus, Greece, Iceland and 9 others

Languages

Chinese, Croatian, Czech, Danish, Dutch and 12 others

Guesty pricing

Starting Price:

Not provided by vendor
  • No free version

Guesty does not have a free version.

Pricing plans get a free trial

About the vendor

  • Guesty
  • Located in Walnut, U.S.
  • Founded in 2014

Guesty support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Cyprus, Greece, Iceland and 9 others

Languages

Chinese, Croatian, Czech, Danish, Dutch and 12 others

Guesty videos and images

Guesty Software - Financial Reports
Guesty Software - Multi Calendar
Guesty Software - Unified Inbox
View 4 more
Guesty video
Guesty Software - Financial Reports
Guesty Software - Multi Calendar
Guesty Software - Unified Inbox

Features of Guesty

  • Accounting Software
  • CRM Software
  • Channel Analytics
  • Channel Management Software
  • Communication Management
  • Contact Management Software
  • Document Management Software
  • Dynamic Pricing
  • Employee Management
  • Financial Reporting Software
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control Software
  • Lead Management Software
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Online Payments
  • Order Management Software
  • Owner Statements
  • Partner Management
  • Payment Processing Software
  • Point of Sale (POS)
  • Portfolio Management
  • Rate Management
  • Reporting & Statistics
  • Reservations Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management

Alternatives to Guesty

With Lodgify you can build a vacation rental website, receive direct bookings and manage all your reservations from one place. Learn more about Lodgify
Property management and guest experience software for short term rental managers who want to scale a grow their businesses. Learn more about Hostfully Property Management Platform
Kigo offers one platform to help your business manage, market and deliver a complete guest experience.
Cloudbeds offers a single platform for you to efficiently manage guests, staff, inventory, pricing, and data in real-time. Learn more about Cloudbeds
A powerful vacation rental software to advertise and manage properties effortlessly on multiple listing sites. Learn more about Rentals United
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
All the tools & features you need to grow your vacation rental business. Channel management, rental automation, owner management & more
Are you looking to grow your short-term rental business? Aiming to 10x?
The most forward thinking cloud platform for hotels who want to innovate guest experiences and automate their back-office procedures.

Reviews of Guesty

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.3
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Peter
Peter
Ejer in Denmark
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to use and powerfull features

5.0 3 years ago

Comments: We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros:

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons:

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Caroline
Channels Manager in Brazil
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

It could be way better

4.0 5 months ago

Comments: Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Pros:

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Cons:

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives Considered: Rentals United, Cloudbeds and MyVR

Reasons for Choosing Guesty: Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Switched From: Cloudbeds

Reasons for Switching to Guesty: The opportunity of joining construction that was not opened by the others.

Ollie
Director in U.K.
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid, sensible and great tech.

5.0 2 weeks ago New

Pros:

Recommended! Customer care good. GCS is an absolute game changer!

Cons:

sometimes tricky to get through to decision makers, but once you have account manager it' a blast. Mine is called [SENSITIVE CONTENT] and I have his direct email.

Verified Reviewer
Property Manager in U.K.
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

The most expensive PMS out there.

3.0 last month New

Comments: I didn't like the customer experience with Guesty.
I didn't like the purchase experience either. I believe software should be priced equally to everyone especially when it's based on a percentual commission.

Pros:

I believe Guesty is an incredibly expensive product. They do not display their prices online and it's not a flat rate for every customer. Their rate varies according to what type of meeting you have with their sales team. I had 3 different meetings with 3 different quotes. There are other PMS systems out there doing what these guys do but much cheaper.

Cons:

The price is incredibly high for what they have to offer.

Mark
Mark
Founder in U.S.
Verified LinkedIn User
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Guesty is powerful and amazing

5.0 2 months ago New

Comments: Awesome. Love their responsiveness to feature requests, bugs, etc. The software has made things SO much easier in my day to day management of 80 properties. While there is a bit of a learning curve, that's to be expected with software THIS powerful. Once you get familiar with it, you'll absolutely LOVE it.

Pros:

Tons of features in 1 interface to keep me from having to bounce between platforms. The in house damage protection plans are amazing.

Cons:

Tedious onboarding process. While they provide you with a TON of support and weekly calls, it's a big deal to unhook 80 properties and get them all plugged in. That will likely be the case with ANY system though, and their guidance thru the process was great

Alternatives Considered: Hostaway

Reasons for Choosing Guesty: Needed full API intigration

Reasons for Switching to Guesty: damage protection offerings