15 years helping Canadian businesses
choose better software

What Is Guesty?

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions.

Who Uses Guesty?

Our technology enables hospitality providers of all sizes to do more than just manage their properties - it helps them optimize and automate every aspect of their business operations.

Where can Guesty be deployed?

Cloud-based
On-premise

About the vendor

  • Guesty
  • Located in Walnut, US
  • Founded in 2014

Guesty support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Cyprus, France, Germany and 13 others

Languages

Chinese, Croatian, Czech, Danish, Dutch and 12 others

Guesty pricing

Starting Price:

US$100.00/month
  • No free version

Guesty does not have a free version. Guesty paid version starts at US$100.00/month.

Pricing plans

About the vendor

  • Guesty
  • Located in Walnut, US
  • Founded in 2014

Guesty support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Cyprus, France, Germany and 13 others

Languages

Chinese, Croatian, Czech, Danish, Dutch and 12 others

Guesty videos and images

Guesty Software - Channel Manager
Guesty Software - Multi-Calendar
Guesty Software - Analytics
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools
View 6 more
Guesty video
Guesty Software - Channel Manager
Guesty Software - Multi-Calendar
Guesty Software - Analytics
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools

Features of Guesty

  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Channel Analytics
  • Channel Management Software
  • Communication Management
  • Communications Management
  • Contact Management Software
  • Customer Support Software
  • Document Management Software
  • Dynamic Pricing
  • Employee Management
  • Expense Tracking
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Experience Management
  • Guest Tracking
  • Housekeeping Management
  • Inventory Control Software
  • Lead Management Software
  • Maintenance Management Software
  • Maintenance Scheduling
  • Marketing Automation Software
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Opportunity Management
  • Order Management Software
  • Partner Management
  • Partner Portal
  • Payment Processing Software
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Portfolio Management
  • Property Database
  • Rate Management
  • Reminders
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management Software
  • Task Management Software
  • Tenant Management
  • Tenant Tracking
  • Third-Party Integrations
  • Vendor Management Software

Alternatives to Guesty

Easily connect with top booking platforms to automate your calendars, rates, reservations, and more ensuring you never miss a booking. Learn more about Lodgify
Kigo offers one platform to help your business manage, market and deliver a complete guest experience.
Vacation Rental reservation and property management software designed to specifically help grow your vacation rental business!
Your partner for an easy, safe, and more profitable vacation rental business.
VRAccounting is a vacation rental accounting and CFO advisory solution for property management companies and hospitality organizations.
Vacation rental software: Simplify management, boost bookings.
Never worry about double-bookings ever again. Save hours every week with a reliable channel manager, automation, smart rates, and more. Learn more about Uplisting
300+ Channels, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. 10+ rooms only. Learn more about Cloudbeds
eviivo's deep integrations synchronize rates, availability, content, policies, fees, extras and messages across all major OTA channels.

Reviews of Guesty

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Peter
Peter
Ejer in Denmark
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to use and powerfull features

5.0 5 years ago

Comments: We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros:

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons:

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Melissa
Property Manager/ Realtor in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Guesty is by far the Besty!

4.0 2 years ago

Comments: I just came on board full time with our management firm/ real estate office in April 2022. There was huge learning curve and it took some time, and help from our account rep to really learn how to get the most out of the software! We had a few bumps with one of our integrated partners. Guesty and our Rep [SENSITIVE CONTENT] were the reason we stayed. They SHOWED us our business was important to them. Their customer service is THE BEST!

Pros:

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management. Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places. We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Cons:

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives Considered: MyVR and WebRezPro

Reasons for Choosing Guesty: Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Reasons for Switching to Guesty: Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Hans Christian
Listing Associate in Philippines
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

User-friendly and wonderful customer support

5.0 2 weeks ago New

Comments: My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

Pros:

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

Cons:

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Guesty Response

2 weeks ago

Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Thanks, The Guesty Team

Renata
Vacational rental manager in Spain
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

The worst choice ever

1.0 2 weeks ago New

Comments: How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!!
This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, [sensitive content hidden] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie. Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software.
And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software.
Renata Varadi-wehom.es

Pros:

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Cons:

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Guesty Response

5 days ago

Hi Renata, Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. Thanks, The Guesty Team

April
Broker and Owner in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Guesty is a Great Solution for Vacation Rental Management

5.0 3 months ago

Comments: My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Pros:

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Cons:

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Alternatives Considered: VRAccounting

Reasons for Choosing Guesty: I was with LiveRez for several years and made the switched to Hostaway for better integration with the OTAs. LiveRez required a channel manager and that was not a seemless process, and then switched to Guesty. I was looking for an accounting solution and they were developing it at the time I switched.

Switched From: Hostaway and LiveRez

Reasons for Switching to Guesty: I asked a lot of questions at the VRMA conference in Chicago and Vegas. I gave Ximplify ago and that was a very costly disaster and a big fat mess to clean up. It wasn't a knee jerk reaction to switch to Guesty. I had several meetings with the sales rep to ask questions and preview the software before I would commit. Changing software isn't easy when you have a lot of properties and reservations already in place. It isn't something I recommend anyone do on a whim.

Guesty Response

2 months ago

Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team