Guesty

Cost effective channel management

Pros:

Easy to use and good support. Only pay when you have bookings.

Cons:

Nothing it works well for us we don’t have any issues

Pay for what you get

Comments: We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Pros:

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Cons:

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternatives Considered: Hostaway and Lavanda

Reasons for Switching to Guesty: [sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Thank you Guesty!

Comments: It is very good to have a tool that centralizes so many processes and makes property management easier.

Pros:

Very convenient, provides information and centralizes processes. Support works fine.

Cons:

Sometimes some processes are inaccurate and sometimes it gets some time to load.

Love hate relationship

Comments: Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Pros:

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Cons:

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Property owner's perspective.

Comments: They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.

Pros:

Most importantly, channel management works well.

Cons:

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner. -Calendar view only displays one unit at a time -No room status (clean/dirty) -No channel information -No room tax information -No total revenue information -Jenky estimated owner revenue -Selecting date range is jenky