15 years helping Canadian businesses
choose better software

What Is Outreach?

Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations use Outreach to power workflows, put customers at the center of their business, and win in the market.

Who Uses Outreach?

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

Where can Outreach be deployed?

Cloud-based
On-premise

About the vendor

  • Outreach
  • Located in Seattle, US
  • Founded in 2014

Outreach support

  • Phone Support

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Outreach pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Outreach does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Outreach
  • Located in Seattle, US
  • Founded in 2014

Outreach support

  • Phone Support

Countries available

Australia, Canada, United Kingdom, United States

Languages

English

Outreach videos and images

Outreach Software - 1
Outreach Software - 2
Outreach Software - 3
Outreach Software - 4
View 5 more
Outreach video
Outreach Software - 1
Outreach Software - 2
Outreach Software - 3
Outreach Software - 4

Features of Outreach

  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Tracking Software
  • Call Transcription
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Dashboard Software
  • Data Import/Export
  • Email Management Software
  • Email Marketing Software
  • Employee Coaching Tools
  • Engagement Tracking
  • For Sales Teams/Organizations
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Multi-Channel Communication
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Prospecting Tools
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling Software
  • Search/Filter
  • Task Management Software
  • Third-Party Integrations
  • Workflow Management Software

Alternatives to Outreach

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
Sales engagement software for modern salespeople. Build omni-channel sales cadences with email, phone, and social, all on one dashboard
Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Woodpecker makes it easy for B2B businesses to scale through effective cold outreach campaigns.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Groove is the first sales engagement platform to enable sales leaders to make sales strategy actionable.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.

Reviews of Outreach

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.1
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christopher
Christopher
Head of Global Revenue Development in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

From Salesloft to Outreach: Escaping the Twilight Zone

5.0 11 months ago

Comments: In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want.

Pros:

The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.

Cons:

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.

Alternatives Considered: Groove

Reasons for Choosing Outreach: Comparing Outreach to SalesLoft is like comparing a circus performance to a rollercoaster ride. SalesLoft had its moments though they were fleeting the UX was so poor and the performance of the product was so clunky that it felt like I was dealing with a UX/software only compatible with Windows 2000. Outreach, on the other hand, is truly a breath of fresh air from the moment you log in. While, for me, it was like stepping out into a sunny day after a never-ending storm, for users who maybe aren’t as tech-savvy or naturally capable of hopping in a new program and figuring it out yourself, I would say to just get yourself properly trained first before wasting your time attempting it on your own.

Switched From: SalesLoft

Reasons for Switching to Outreach: It really had to do with where we were at during that given period of time and the number of people on the team that had prior experience using Outreach making the implementation process easier and the need for individual training not nearly as steep. That being said, we later switched over to Groove, and that largely had to do with where we were during that given period of time.

Nate
Nate
Mid-Market AE in US
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Best sales sequencing tool on the market, hands down

5.0 3 years ago

Comments: Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Pros:

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Cons:

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Kyle
Director, Revenue Operations in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Surprisingly bad implementation of lots of good ideas

3.0 9 months ago

Comments: I was very impressed by their sales process, they used their own product, and I saw how well they did. Their product was clean and impressive looking, but as soon as we began implementing, i felt like i had made the wrong choice... I was SO surprised by how poorly the integration is designed, especially field mapping. Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent.

Pros:

It is feature rich, and enterprise level in what it offers.

Cons:

we ended up cancelling because of data syncing issues. we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous.

Alternatives Considered: SalesLoft

Reasons for Choosing Outreach: we were looking for a more feature rich product with the ability to govern settings globally.

Switched From: Groove

Reasons for Switching to Outreach: sales process was smooth, and product looked more impressive.

Florence
Florence
VP Marketing in UK
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Made our SDRs way more productive

5.0 3 years ago

Comments: Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Pros:

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Cons:

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Alternatives Considered: Bloobirds and SalesLoft

Reasons for Choosing Outreach: Groove was clunky and the support wasn't up to scratch.

Switched From: Groove

Reasons for Switching to Outreach: Industry standard. Connectivity. Great UX.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great, but not perfect

4.0 5 years ago

Comments: Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Pros:

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Cons:

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.