--- description: Learn more about SessionStack pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SessionStack Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [SessionStack](/software/159261/sessionstack) # SessionStack Canonical: https://www.capterra.ca/software/159261/sessionstack Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/159261/sessionstack?page=2) > Co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform. > > Verdict: Rated **4.2/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SessionStack? Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 10 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SessionStack - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: SessionStack can be hosted or deployed locally. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Available Countries**: Bulgaria ## Features - Diagnostic Tools - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Session Recording - Troubleshooting ## Support Options - Chat ## Category - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24071 reviews) 2. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11623 reviews) 3. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1784 reviews) 5. [Iperius Remote](https://www.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Great product support and incident tracking tool" — 4.0/5 > **Ikonom** | *December 10, 2019* | Events Services | Recommendation rating: 8.0/10 > > **Pros**: What I really liked about the tool is that it is really focused on showing you the steps a user undertakes in their flow and tracks the frontend errors. I can easily identify anonymous feedbacks and get a better picture of what went wrong when doing customer support. > > **Cons**: I still cannot get good use of the error reports, so some further user profiling would help me to identify which sessions I should be more focusing on. > > We now have better support, we make less interviews with users and easily identify usability problems. ----- ### "Expedite your customer support and alleviate time wasted by developers collating information." — 5.0/5 > **Verified Reviewer** | *December 18, 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Session stacker makes it easy to record the steps taken by our customers to reach the point with the issue, thus helping developers figuring out what caused the problem or making it possible to identify user procedural mistakes as opposed to application faults > > **Cons**: It took a little time to understand how to get to where you needed to be to identify the issues. A bit of practice and clicking on different things to see what they did, eventually leads you to become expert at quickly finding the issues > > This program is a major time-saver, you don't have to hassle the customer for information about how the issue occurred, or wait for their responses to questions when using support ticketing systems. ----- ### "Definitely helpful, but could have more advanced features" — 3.0/5 > **GABE** | *December 20, 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: For the most part, it works as intended. It's great at showing you WHAT users are doing. Certain features make it more user-friendly, such as the ability to skip prolonged activity, or speed up the session. > > **Cons**: It feels like there hasn't been much feature development over the past two years. I'd like to see more insightful information about the sessions, like heat maps of clicks, or other things that I cannot deduce from watching individual sessions. There's a lot of untapped, useful information that could be gleaned from this data, but it's not available to us. Also, in general the tool can feel somewhat buggy. Sometimes the user activity during sessions doesn't feel accurate, or certain interface elements are missing from the video. For example, as the designer of the software being used in the sessions, I know what UI components are supposed to be there, but in some sessions, they aren't present. Or, the user will click on the screen in one place, but that will initiate a button in a different location - meaning, the representation of clicks in the videos is sometimes off. > > Overall Sessionstack is great for me as it tells me what users are doing, but it cannot tell me why. That's okay, as the next step for me is usually to reach out to users. However, if the tool could facilitate this process, or at least keep that in mind as I use it, it would be helpful. ----- ### "Great product that's massively helping our customer success efforts" — 5.0/5 > **Murry** | *December 13, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use SessionStack daily in our Customer Success efforts at Metrilo. It's a great product that helps us massively cut the time to resolutions. > > **Cons**: Nothing that comes to mind, really. It was kind of slow if we were loading long user sessions but now it loads pretty fast. ----- ### "My review" — 5.0/5 > **RAFAEL** | *August 19, 2020* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: I can see my customers interacting with the application and understand the best and worst UX > > **Cons**: Searching functionality is very basic... > > Diagnostic production errors. Understand application use by customers. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/159261/sessionstack?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/159261/sessionstack) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data