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Vonage Business Communications

Vonage Business Communications

What Is Vonage Business Communications?

The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.

Who Uses Vonage Business Communications?

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Vonage Business Communications Software - 1
Vonage Business Communications Software - 2

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Reviews of Vonage Business Communications

Average score

Overall
4.0
Ease of Use
4.1
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Angela Paez,
Angela Paez,
GM in US
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for small companies

5.0 5 years ago

Comments: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Rick
Rick
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Vonage Business Communications was just ok

4.0 2 years ago

Comments: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Pros:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Roy
Instructor in US
E-Learning, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Vonage Business

3.0 2 months ago

Comments: In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity

Pros:

The fact that I can call or texted from the app

Cons:

The sms feature has been down for months, having to jump back and forth between apps to call or text

Gonzalo
Lead instructor in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Need get the sms back

5.0 2 months ago

Comments: It is great, and I love the app too easy to navigate and be on top of my messages.

Pros:

Very easy to navigate and has an app that I can get on my smart devices.

Cons:

Very Friendly user to manage sms and reply to them.

Eddy
IT Support Engineer in Mexico
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A good way to have your call center in order

5.0 last year

Comments: It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Pros:

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Cons:

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Barbara
Controller in US
Insurance Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you want a big name with a big price tag

5.0 last year

Comments: Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Pros:

Our call quality was always crystal clear and never dropped or missed a call.

Cons:

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Bob
Network engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great voip phone system

5.0 last year

Comments: Setting up Vonage is easy and straightforward and the customer service is top tier.

Pros:

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Cons:

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Alexandra
Manager of Portfolio Assets in US
Real Estate, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Customer Service!

4.0 last year

Comments: Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Pros:

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Cons:

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Sandra
Moving Coordinator in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My company left Vonage for a dialer - after over a month wish they would switch back

5.0 2 years ago

Comments: I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.

Pros:

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Cons:

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Jacquie
Office Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Decent App

3.0 6 months ago

Pros:

Vonage was good for communication outside of the office with one main inbox

Cons:

It took a while to connect calls and was also very spotty with coverage

Viraj
Manager - PM in India
Commercial Real Estate Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Robust VoIP service that offers attractive features

5.0 2 years ago

Comments: So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam.

Pros:

Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features

Cons:

Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.

Vidushi
Healthcare Recruiter in India
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Smart & Reliable

4.0 2 years ago

Pros:

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Cons:

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Ziya
Advanced Systems Engineer in Belgium
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Streamlined Communication Thanks to Vonage

4.0 2 years ago

Comments: Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Pros:

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Cons:

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Darren
Content Creator in Spain
Media Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good service for the price, but your get what you pay for.

4.0 2 years ago

Comments: I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Pros:

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Cons:

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Verified Reviewer
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source

A decent Voip with lots of options (great for small teams)

4.0 2 years ago

Pros:

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Cons:

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

Santanu
Santanu
Business Development Specialist in India
Verified LinkedIn User
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Vonage-One of a Kind

4.0 2 years ago

Pros:

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Cons:

1-Sometimes the issue occurs with the support

Steven
Steven
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Vonage For Small Business

5.0 5 years ago

Comments: My overall experience with Vonage Business Communications has been excellent. Setup was painless, support was responsive when I had questions and the service has been extremely reliable.

Pros:

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge. The service has been exceptionally reliable and all conversations have been clear and noise free. The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer. Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Cons:

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Ivan
Recruitment Specialist in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Vonyage is the best VOIP in the market

5.0 2 years ago

Comments: It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Pros:

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Cons:

It sometimes gets glitchy with the new updates but after some time it works fine.

Thomas
Thomas
System Engineer in US
Verified LinkedIn User
Information Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

That is such a rel ief bondage was the first for VOIP

5.0 2 years ago

Comments: My overall experience with Vonage was okay but unaffordable. I hope they are able to integrate more with third party apps in the future and I might consider trying them again

Pros:

Their call monitoring, call routing and voicemail features were absolutely amazing.

Cons:

The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications

Chris
Sales Development Manager in Canada
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good SMS and calling tool for sales actions

4.0 2 years ago

Pros:

Easy dashboard to manage SMS messages and for making outbound phone calls. Easy process to making international calls too.

Cons:

Sometimes not directly notified about incoming SMS messages, could have been a notification setting that I didn't switch on. Overall no complaints.

Santhosh Kumar
IT Technical Support Analyst in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Vonage is User friendly service Provider for business

4.0 2 years ago

Comments: Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Pros:

Mostly I like vonage Call and voice quality and message delivery very speed

Cons:

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

David
IT Director in US
Verified LinkedIn User
Media Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

4.0 6 years ago

Comments: It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros:

- The mobile app is pretty slick and just works.

Cons:

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Sandy
HR Generalist in US
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Easy to Use

5.0 6 years ago

Comments: Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros:

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

Cons:

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Verified Reviewer
Verified LinkedIn User
Government Administration, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Abysmal Customer Service/Support

5.0 4 years ago

Comments: There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully.
We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Pros:

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Cons:

Porting process, customer service, customer support

Brielle
Sales Assistant
, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Vonage Business for your business

4.0 8 years ago

Comments: I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros:

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons:

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.