--- description: Learn more about Inbenta pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Inbenta Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Inbenta](/software/158902/inbenta) # Inbenta Canonical: https://www.capterra.ca/software/158902/inbenta Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/158902/inbenta?page=2) > Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI. > > Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Inbenta? We help Customer Service, HR, Sales and Marketing teams in the following industries: - Banking - Telecommunications - eCommerce \& retail - Travel \& Airlines - Insurance - Utilities ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inbenta - **Location**: Foster City, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$4,000.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com. Please contact Inbenta for detailed pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - CRM Software - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Discussions/Forums - Full Text Search - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Prioritization - Proactive Chat - Process/Workflow Automation - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - SEO Management - Self Service Portal - Speech Recognition Software - Surveys & Feedback - Text Editing - Third-Party Integrations - Transfers/Routing - Virtual Personal Assistant (VPA) ## Integrations (5 total) - CXone Mpower - Meta for Business - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software) - [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software) - [eCommerce Platforms](https://www.capterra.ca/directory/3/ecommerce/software) ## Alternatives 1. 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[LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "I like it because it's very easy to use" — 5.0/5 > **Verified Reviewer** | *January 11, 2023* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of use and without many difficulties > > **Cons**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *December 9, 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **Cons**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *December 2, 2021* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **Cons**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *December 3, 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **Cons**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *October 30, 2020* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Integration into our system was seamless, and ease of use - easy to train staff > > **Cons**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/158902/inbenta?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/158902/inbenta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data