Cloudbeds

Overall recommended but hope you can make some improvements

Pros:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Cloudbeds, easy to use, very functional.

Comments: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pros:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Cons:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

We are happy to use Cloudbeds

Pros:

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Cons:

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

manager

Comments: They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Pros:

They have a turnkey solution, although many other PMS providers have it as well.

Cons:

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

We have become loyal clients

Comments: I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Pros:

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff.

Cons:

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).