What Is Cloudbeds?

Cloudbeds is an easy-to-use hospitality platform that offers hoteliers and hosts a centralized solution to help run their property simply and effectively.
With Cloudbeds, you have one login, one system that is always in sync. Our suite includes a PMS, Booking Engine, Channel Manager with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of properties in over 155 countries, our solution helps our clients achieve more reservations and happier guests.

Who Uses Cloudbeds?

Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.

Where can Cloudbeds be deployed?

Cloud-based
On-premise

About the vendor

  • Cloudbeds
  • Located in San Diego, U.S.
  • Founded in 2012

Cloudbeds support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Argentina, Aruba, Australia, Austria and 51 others

Languages

English, Portuguese, Spanish

Cloudbeds pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Cloudbeds does not have a free version but does offer a free trial.

Pricing plans

About the vendor

  • Cloudbeds
  • Located in San Diego, U.S.
  • Founded in 2012

Cloudbeds support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Argentina, Aruba, Australia, Austria and 51 others

Languages

English, Portuguese, Spanish

Cloudbeds videos and images

Cloudbeds Software - Manage your entire property from an easy-to-use interface.
Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.
View 4 more
Cloudbeds video
Cloudbeds Software - Manage your entire property from an easy-to-use interface.
Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.

Features of Cloudbeds

  • Billing & Invoicing
  • Booking Notes
  • CRM Software
  • Channel Analytics
  • Channel Management Software
  • Customer Support Software
  • Dynamic Pricing
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Control Software
  • Marketing Automation Software
  • Multi-Channel Sync
  • Online Booking
  • Partner Management
  • Payment Processing Software
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Reporting & Statistics
  • Reservations Management
  • Room Inventory

Alternatives to Cloudbeds

The most forward thinking cloud platform for hotels who want to innovate guest experiences and automate their back-office procedures.
Beds24 is one of the most cost-effective, powerful and reliable All-in-one-solution which simplifies workflows and automates tasks.
The leading property management platform for short-term rental businesses with 5+ properties. Learn more about Guesty
With Lodgify you can build a vacation rental website, receive direct bookings and manage all your reservations from one place. Learn more about Lodgify
WebRezPro is an all-in-one property management system (Cloud PMS) built for properties of all types and sizes. Learn more about WebRezPro
Business management solution that enables businesses to manage bookings, inventory, CRM, marketing, credit card processing, and more.
A booking system for room rental management (Property Managment System). Available for Android, iOS and web.
eviivo is the original all-in-one booking suite. Our award-winning software is the simple way to manage guests, bookings and OTAs.
Supercharge your direct bookings and stand out online with the leading booking engine on the market.

Reviews of Cloudbeds

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shen
Shen
Director in Malaysia
Verified LinkedIn User
Hospitality, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Overall recommended but hope you can make some improvements

5.0 3 years ago

Pros:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Carl
Owner in U.S.
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Cloudbeds, easy to use, very functional.

5.0 4 months ago

Comments: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pros:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Cons:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Alternatives Considered: RevGain, Profitroom and SiteMinder

Reasons for Switching to Cloudbeds: I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Cloudbeds Response

4 months ago

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

Mahesh
Owner in Nepal
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Channel Management.

5.0 2 months ago New

Comments: Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.

Pros:

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Cons:

Like least in this thing means there are no any software better than this software for hotel management.

Cloudbeds Response

3 weeks ago

Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests!

Daniel
Property owner in U.S.
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

There are much better options.

2.0 last month New

Comments: It was a poor experience and we will be going back to what we used previously. It’s curious, but in the last year I’ve meet several other property owners that all had similar experiences and had left cloudbeds.

Pros:

Their sales team was friendly and active. I bit and went with the company.

Cons:

It’s cumbersome, very slow to update and correct problems and customer service is terrible.

Larry
Operations Manager in Singapore
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Choosing Cloudbeds as the HMS to migrate from our old HMS

4.0 3 months ago

Comments: I think i have already given that in my first feedback.

Pros:

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

Cons:

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Alternatives Considered: OPERA Cloud Property Management

Reasons for Switching to Cloudbeds: Most of the products nowadays are cloud enabled and has similar functions, For me to decide on Cloudbeds, the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk!

Cloudbeds Response

3 months ago

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!