What Is Jotform?

Trusted by over 18 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Who Uses Jotform?

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Where can Jotform be deployed?

Cloud-based
On-premise

About the vendor

  • Jotform
  • Founded in 2006

Jotform support

  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 7 others

Languages

Danish, Dutch, English, Finnish, French and 9 others

Jotform pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • Yes, has free version

Jotform has a free version and offers a free trial. Jotform paid version starts at US$29.00/month.

Pricing plans

About the vendor

  • Jotform
  • Founded in 2006

Jotform support

  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 7 others

Languages

Danish, Dutch, English, Finnish, French and 9 others

Jotform videos and images

Jotform Software - Create gorgeous forms without needing to know how to design.
Jotform Software - Jotform provides HIPAA-compliant forms and a business associate agreement (BAA) so your organization can collect health information safely and securely.
Jotform Software - With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 35+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments.
Jotform Software - Jotform offers the largest selection of free form templates available online.
Jotform Software - Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards!
View 6 more
Jotform video
Jotform Software - Create gorgeous forms without needing to know how to design.
Jotform Software - Jotform provides HIPAA-compliant forms and a business associate agreement (BAA) so your organization can collect health information safely and securely.
Jotform Software - With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 35+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments.
Jotform Software - Jotform offers the largest selection of free form templates available online.
Jotform Software - Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards!

Features of Jotform

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking Software
  • Audit Management
  • Authentication Software
  • Autofill
  • Billing & Invoicing
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Contact Database
  • Contact Management Software
  • Content Publishing Options
  • Contract Drafting
  • Contract Lifecycle Management Software
  • Contract/License Management
  • Convert to PDF
  • Curriculum Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Capture and Transfer
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Verification
  • Data Visualization Software
  • Digital Signature Software
  • Document Management Software
  • Document Review
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Employee Profiles
  • Employee Recognition Software
  • Employee Reward Programs
  • Encryption Software
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing Software
  • File Storage
  • Financial Aid Management
  • For Healthcare
  • For Nonprofits
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Higher Education Software
  • Housing Management
  • Incident Management Software
  • Inventory Management Software
  • Learning Management
  • Merge/Append Files
  • Mobile Access
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Party Signing
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Payment Collection in the Field
  • Peer-to-Peer Recognition
  • Performance Metrics
  • Pre-built Templates
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Pulse Surveys
  • Question Branching
  • Quotes/Estimates
  • Real Time Data
  • Records Management Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Rewards Management
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Skip Logic
  • Student Information/Records
  • Student Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Version Control
  • Work Order Management
  • Workflow Management Software

Alternatives to Jotform

PandaDoc is an all-in-one tool to create, edit, send, track, and eSign documents quickly and easily. Learn more about PandaDoc
Wufoo makes it easy to create custom online forms so you can collect data, RSVPs, payments and more, all without writing code.
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform. Learn more about Wix
Airtable is the database that anyone can use with a beautiful spreadsheet interface. Learn more about Airtable
Survey management solution that helps businesses build online forms, collaborate with teams, share reports, and more!
Start a FREE TRIAL and join 25K orgs that use our no-code form builder to automate critical workflows. Plans start at $50/month. Learn more about Formstack Forms
Adobe Acrobat Sign lets users send, sign, approve and manage documents with trusted, legal electronic signatures.

Reviews of Jotform

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Akshat
Akshat
Business Owner in India
Verified LinkedIn User
Consumer Electronics, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Make simple forms online in no time!

4.0 last month New

Comments: Jotform has been of great help to my business as it has made it easy to collect customer data, feedback, manage contracts, etc. I love how easy it is to add collaborators to a form and manage them as well. The templates especially have been of great help to me and their support team is wonderful too. Plus Jotform also provides powerful integration with 3rd party apps like Paypal, Zoom, Google Sheets etc which makes our work a whole lot easier.

Pros:

Jotform is a decent tool for creating forms, surveys, app templates, table templates etc online in no time. Jotform has a wide variety of pre-made templates under types, categories, and profession which can be personalized further as per the user's need with an ease. It can help create everything from simple lead generation forms, to payment forms, and application forms with an ease. The Jotform sign features also allows us to create and share documents and get them signed digitally.

Cons:

I haven't found anything that bugs me about Jotform it does deliver what it actually promises. I love using it to create my forms in no time.

Alternatives Considered: SurveyMonkey

Reasons for Choosing Jotform: We switched because we wanted to try Jotform as well.

Switched From: Google Forms

Reasons for Switching to Jotform: We chose Jotform because of its simplicity and variety of templates.

Jotform Response

2 days ago

Hello Akshat, We really appreciate you taking the time to leave us a positive review. Your feedback is much appreciated. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Ismael
Guest manager in Spain
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Jotform in tourist rentals

5.0 2 weeks ago New

Comments: In general, my experience is very good and has allowed me to keep better accounting records and on the other hand to have better control of the condition of the floors and the identification of potentially dangerous reserves.

Pros:

It allows us to carry out a check-in registration by our check-in agents, where you can register instantly if there is any problem in the apartment or with the guests, everything is done through a form that has logical answers to send email alerts in case there is a problem.On the other hand, it allows us to keep track in real time of the money of rates received by the agents.

Cons:

We would like to customize even more the automatic messages/warnings to make it easier to identify them in the mail. On the other hand, we miss more modes for the forms with more options, such as being able to enter an unlimited number of photos without this number having to come predetermined by default.

Alternatives Considered: Google Docs and Typeform

Reasons for Switching to Jotform: They were all very similar, but at the user level it was much clearer and also allowed very easily the automation of emails based on responses.

Jotform Response

last week

Hello Ismael, We are grateful that you took the time to leave us a positive review. Your feedback helps us improve service for everyone. It is possible to disable the limit on number of files to be uploaded in the file upload properties. But, the max file size for each file is capped at 100mb. For more information, you can check this guide: https://www.jotform.com/help/33-changing-the-file-upload-size-limit/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful Online Form Automation System

5.0 2 months ago New

Comments: As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Pros:

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Cons:

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Alternatives Considered: Zoho Forms, Microsoft Forms and SurveyMonkey

Jotform Response

4 weeks ago

Hello Kavindu, Thank you so much for taking the time to share your experience using our platform. You can check this link, https://www.jotform.com/help/, to view our quick guide. Rest assured, we're always working to add new services and features to Jotform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be glad to assist.

Karma
Special Education Teacher in US
Verified LinkedIn User
Education Management, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Powerful, professional tools for your small business, with no hit to your bottom line

4.0 last month New

Comments: Jotform helped bring my small business venture to life by providing inspiration and needed tools without a grand investment that I simply wan't ready to make. It has helped me learn new ways to add accessibility and interactivity to user interfaces across platforms by making these options easy to use and understand in their form editor.

Pros:

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty of security options such as email verification, phone number verification, ReCaptchas of all kinds (think visual, audio, and even drawing!), data capture, field masks, and more. Payment portals can be set up directly in the form and linked to their easily customized store inventory widget or to whatever dynamic data stream you create with their form calculation and dependent action tools. Small businesses can streamline this crucial piece of their online presence and do it with personality and professionalism, all with no out of pocket expense.

Cons:

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. Since these are not needed by all users, it is certainly not a dealbreaker. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Because of this, it is hot or miss what type of data you will render from them or how to do so. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. But for others you can end up with data that is nearly impossible to use dynamically. Take the "fancy range slider" for example. Users slide the ends to create a range within a set provided by the form creator. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis.

Jotform Response

last month

Hello Karma, Thank you for the detailed review of our platform and recommendations. We are glad that you are able to check our available features and widgets. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We will gladly assist you.

Tim
Tim
Design Director in Philippines
Verified LinkedIn User
Architecture & Planning, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

A great transition from manual to digital

5.0 2 months ago

Comments: Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful. It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier. I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Pros:

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those. I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Cons:

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Alternatives Considered: Typeform

Reasons for Choosing Jotform: Jotform had the ability to sign forms. It also had more field features like computations, and also had the feature of exporting the form as a customized PDF report. We still use Microsoft Forms internally for some functions like our HR Tests.

Switched From: Google Forms and Microsoft Forms

Reasons for Switching to Jotform: Jotform's free tier is quite generous and had the ability to capture signatures. Both two may have a much cheaper option, but since we aren't a heavy user of forms, we opted for the best free tier.

Jotform Response

2 months ago

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.