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Jotform
What Is Jotform?
Trusted by over 18 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.
Who Uses Jotform?
Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.
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Reviews of Jotform
Jotform is superb for building forms.
Comments: The experience with Jotform is one worth every single second and penny we spend using it. It has really made our form building job very easy and simple. We no longer need to hire professionals to create forms for us now that we have Jotform.
Pros:
What makes Jotform unique in form building is it gives to our disposal every form styling tool that is needed to build very professionally branded and stylish forms. Another helpful feature in Jotform is the e-signatures which makes it easy to sign documents online. We also use it to create and deploy survey forms and it allows us to analyze the feedback we collect, create insightful reports to demonstrate how customers are saying regarding our services.
Cons:
Jotform has been giving us all that we need from it and it is doing remarkable job. No cons at all for Jotform.
Jotform Response
3 weeks ago
Hi Ruth, Thanks for highlighting the unique features you value in our platform! We're thrilled to be a part of your professional form-building and survey processes. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Alternatives Considered:
Easy way to collect data from our field personnel
Comments: I'm very happy with Jotform for managing our department's forms. Thanks to it, we can now not only collect data from our field personnel when they don't have access to a desktop, but above that, the data is validated, archived securely, and charted automatically with our Power BI integration. It helped us solve a big issue on our data side and brought an extra level of insight into our efforts.
Pros:
I think the best thing about it is probably all the templates they have available. There are hundreds of templates for most common form types. Thanks to that, we've never had to design a form from scratch. We just pick a template, add a couple custom questions or fields, and voila.
Cons:
Nothing sticks out that much. It would be good to have live support though.
Jotform Response
last month
Hi, Thank you for taking the time to leave an excellent review. We are so glad to hear that you love our templates. We do have chat support, which is available when you open the main Jotform page; if it is not there, then it means there is high traffic and the live chat is closed. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
NOT for research surveys
Comments: This review is specific to using JotForms as a substitute for other platforms that may be used for creating surveys. We use JF at my agency for other purposes and its fine but I'm really shocked at how poorly it is set up for creating surveys and for data visualization. For example, if you want to convert a survey that uses Likert sliders into a PDF, JF just deletes those questions instead of converting them to a standard Likert format. The form building is not intuitive. There is incorrect (or outdated) information on use in their self-help library and customer support is very hard to get.
Pros:
For the purpose of research, even Google forms (which I hate) is better.
Cons:
It's like they built this capability and never spoke with anyone who does actual real research. The form building options are not good. Data visualization is terrible. Customer support is terrible. I kind of wonder why they even offer a survey capability if it's going to be the worst on the market.
Jotform Response
last month
Hi Mike, Thanks for your input, which will help us improve our platform. Could you please add some information about how you would like to view the created data in order to improve your experience? Your feedback will be critical in assisting us in better serving your needs. It is possible to create visual reports out of your submission data. For more information, you can check out this guide: https://www.jotform.com/help/187-how-to-create-a-visual-report-with-your-form-submissions/. You can contact us through our 24/7 Support Contact Form at https://www.jotform.com/contact/. We will be happy to assist.
Alternatives Considered:
Very decent solution for forms & e-sign docs
Comments: Jotform is a wonderful tool to have at hand when working remotely. With it, you can just whip up a few forms and documents without spending too much time on it, and for something so simple, the amount of data it uncovers is fantastic. We've definitely seen concrete results of it across our operations.
Pros:
I love how there are hundreds and thousands of ready-made form and document templates for pretty much whatever you can think of. It saves you tons of time from having to make something from scratch, and it also gives you good form field ideas that you probably wouldn't have added if you did it from scratch.
Cons:
We see performance issues every now and then. Mostly form submissions coming through multiple times and sign fields not working properly, especially for multi party agreements.
Jotform Response
2 months ago
Hi Thomas, Thanks for sharing your feedback! It's great to hear that Jotform's ready-made form templates have been helpful to you. We appreciate your support in making Jotform a valuable platform. We're sorry to hear about the occasional performance issues, we'll do our best to resolve them. We kindly request that you submit the details to our Support System via our Contact Us page at https://www.jotform.com/contact/ so we can address them properly. Reach out to us through our Contact Us page at https://www.jotform.com/contact/ if you have any questions. We'll be more than happy to help.
Alternatives Considered:
Jotform for our business
Comments: So far, Jotform has been a great platform to easily get a lot of problems solved when it comes to feedbacks and polls.
Pros:
JotForm offers a wide range of features, not limited to file uploads, and signature alone, and also offers a wide range of customizable templates that can be used to create forms for any purpose easily and fast
Cons:
There is a very wide range between the free plan and premium plan of jotform, and I feel at least it would be helpful to be able to generate reports on form submissions by date range or by specific field on the free version.
Jotform Response
4 days ago
Hi Michelle, Thanks for highlighting the versatility of our platform! We're thrilled you appreciate the range of features and customizable templates. If you need help with generating reports, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
