What Is Kaseya BMS?

Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!

Who Uses Kaseya BMS?

IT Departments and MSPs looking to improve their Business Management processes.

Where can Kaseya BMS be deployed?

Cloud-based
On-premise

About the vendor

  • Kaseya
  • Located in Miami, US
  • Founded in 2004

Kaseya BMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, India, Ireland and 2 others

Languages

English

Kaseya BMS pricing

Starting Price:

Not provided by vendor
  • No free version

Kaseya BMS does not have a free version.

Pricing plans get a free trial

About the vendor

  • Kaseya
  • Located in Miami, US
  • Founded in 2004

Kaseya BMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, India, Ireland and 2 others

Languages

English

Kaseya BMS videos and images

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Kaseya BMS video
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Features of Kaseya BMS

  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Billing & Invoicing
  • Budget Management
  • CRM Software
  • Client Portal
  • Collaboration Tools
  • Contact Management Software
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Dashboard Software
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Expense Tracking
  • File Sharing Software
  • Financial Management Software
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Multi-Channel Communication
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Tracking Software
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management Software
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Task Management Software
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking Software
  • Workflow Management Software

Alternatives to Kaseya BMS

ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise PSA
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about CloudBlue PSA
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals. Learn more about Wrike
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
Comprehensive cloud-based management solution for businesses. Includes Accounting, CRM, Projects, HR, etc on any device.
Project Insight is award-winning project & work management software capable of running all of the projects across your organization. Learn more about Project Insight

Reviews of Kaseya BMS

Average score

Overall
4.0
Ease of Use
4.1
Customer Service
3.9
Features
3.7
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
23%
4
62%
3
12%
2
4%
Verified Reviewer
Director of IT in US
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

A great client tool software

5.0 4 years ago

Pros:

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons:

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Lynn
Owner in US
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Org Management

5.0 3 years ago

Comments: Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros:

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons:

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Alternatives Considered: Autotask PSA

Reasons for Choosing Kaseya BMS: It became overwhelming to use the product as a growing business.

Switched From: QuickBooks Desktop Enterprise

Reasons for Switching to Kaseya BMS: A cleaner interface and price.

Verified Reviewer
Director Of Technology Integration in US
Verified LinkedIn User
, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

2.0 5 years ago

Comments: We saved some money over our previous CRM.

Pros:

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons:

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Tristan
Helpdesk Coordinator in South Africa
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Helpdesk Coordinators review on BMS

4.0 2 months ago

Comments: - I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity.

Pros:

- Easy to deploy. - Its APIs are quite flexible and easy to integrate. - The licensing model works well for a SAAS application

Cons:

- The project management function is not optimal for big projects. - The workflows do become quite difficult to manage as there is no way to easily view them.

Danielle
Admin Asst in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Kaseya BMS

4.0 8 months ago

Pros:

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

Cons:

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.