---
description: Learn more about Universal pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Universal Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Universal](/software/158089/universal)

# Universal

Canonical: https://www.capterra.ca/software/158089/universal

> A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Universal?

\- Websites offering client support
- Websites looking to increase their sales
- Admins who want to know how their website is performing
- Admins who want to monitor their website from their phone

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Comelite IT Solutions
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: For this price you can teamwork with 9 other members on 9 channels
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Customizable Branding
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Transfers/Routing

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Great product to increasing sales" — 5.0/5

> **Tanja** | *February 20, 2017* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: - increasing lead generation and sales
- proactively engage with website visitors
- great Analytic with Piwik, even better than google analytic
- finding where visitors come from, how long they stay, if they are new or returning visitors, setting goals for your website
- finding the result of your digital marketing strategy 
- integrated with WP, Joomla, nopCommerce, Magento and OpenCart.
> 
> **Cons**: - I had some difficulties in the start to find out how to install it but the guides and video as well as the support helped.
> 
> Hi
We're using this product for 2 months now and it has increased our lead generation and sales and to find out what's going on on our website, who is visiting, where do they come from, where do they stop and you can catch the visitor proactively and ask them if they need any assistance which speeds up the process of decision or awareness.

-----

### "Great Ideas and Support" — 5.0/5

> **Salh** | *February 16, 2017* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: Useful and free and reasonably priced for the extended version.
> 
> **Cons**: It is still a bit complicated to set up.
> 
> I subscribed the service for test, and I had trouble getting it to work, when I sent an email to the customer service I had an immediate reaction with problems resolved.

-----

### "Good software" — 3.0/5

> **Verified Reviewer** | *March 3, 2021* | Education Management | Recommendation rating: 5.0/10
> 
> **Pros**: Universal is a good live chat software. It was very easy and seamless to use this software. They also have good customer service and support.
> 
> **Cons**: I would say that the software could be a little more user friendly and the developers could add more functions to stand out from the competition (RedHelper, MessageUs, etc)
> 
> It is a pretty good basic software that does what you expect it to. No complaints.

## Links

- [View on Capterra](https://www.capterra.ca/software/158089/universal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/158089/Universal/> |
| en-AE | <https://www.capterra.ae/software/158089/universal> |
| en-AU | <https://www.capterra.com.au/software/158089/universal> |
| en-CA | <https://www.capterra.ca/software/158089/universal> |
| en-GB | <https://www.capterra.co.uk/software/158089/universal> |
| en-IE | <https://www.capterra.ie/software/158089/universal> |
| en-IL | <https://www.capterra.co.il/software/158089/universal> |
| en-IN | <https://www.capterra.in/software/158089/universal> |
| en-NZ | <https://www.capterra.co.nz/software/158089/universal> |
| en-SG | <https://www.capterra.com.sg/software/158089/universal> |
| en-ZA | <https://www.capterra.co.za/software/158089/universal> |
| pt | <https://www.capterra.com.br/software/158089/universal> |
| pt-PT | <https://www.capterra.pt/software/158089/universal> |

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