Stayntouch PMS

This product is challenging the norm with what is needed verses what we are used to with other PMS's

Comments: I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Pros:

The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Cons:

Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

User friendly

Comments: Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly.

Pros:

User friendly - Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard. Good updates - Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often. Online solutions - Good online solutions that make it easy for our guests to check in and out in a simple way.

Cons:

Simple improvements - Lacks a function to be able to copy individual and group bookings. This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer. - We are also missing the functionality of booking more the 4 persons per room on a group booking. Conference bookings - We lack functions to book conference rooms and food and beverage packages. Housekeeping - We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday. Browsers: - Some features only work in certain browsers. This can be time consuming as you are not sure where the function works.

Could be amazing, but lacks polish

Pros:

Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader Potential for upsell Very pretty interface. One day, this could be the best PMS, but not yet.

Cons:

Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

Simple and Intuitive, excellent customer service

Comments: Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams.

Pros:

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Cons:

There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice!

Modern system with good development

Comments: We lost the communication with the system which temporalily did not work.
It was quickly resolved by support

Pros:

The system is easy to use by new users with good overview of the booking mode and available roomtypes and number of persons per day . Good that you also get statistic information on the dashboard ADR and rate of the day . Easy to get reports from the system

Cons:

A little bit complicated with room rates in groups , must be created and attatched to a companycard before you can use it . Taking payment is not clear and can easily go wrong with many steps to click before payment is complete. Manuals are complicated written for new users is not easy to understand