--- description: Learn more about Pega CRM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pega CRM Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Pega CRM](/software/157/pega-crm) # Pega CRM Canonical: https://www.capterra.ca/software/157/pega-crm Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/157/pega-crm?page=2) > Pega CRM evolve to meet changing enterprise needs by driving competitive advantages through Marketing, CS, and SFA applications. > > Verdict: Rated **3.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pega CRM? Enterprise businesses across a variety of industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 13 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Pegasystems - **Location**: Cambridge, US - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact the Pega CRM Solution sales team for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, United Kingdom, United States ## Features - Contact Management Software - Email Management Software - For Insurance Industry - Interaction Tracking - Knowledge Base Management - Lead Management Software - Mobile Access - Quotes/Estimates - Reporting/Analytics - Sales Pipeline Management - Segmentation - Self Service Portal - Support Ticket Management - Workflow Management Software ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Healthcare CRM Software](https://www.capterra.ca/directory/30976/healthcare-crm/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.ca/directory/32744/sales-tracking/software) - [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Maximizer CRM](https://www.capterra.ca/software/154610/maximizer-crm) — 4.1/5 (366 reviews) 3. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 4. [SAP Customer Experience](https://www.capterra.ca/software/77372/sap-crm) — 4.3/5 (245 reviews) 5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "PEGA review" — 5.0/5 > **Robel** | *August 6, 2018* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Cons**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *September 3, 2021* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Cons**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Verified Reviewer** | *April 27, 2018* | Banking | Recommendation rating: 2.0/10 > > **Pros**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Cons**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Verified Reviewer** | *August 15, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Cons**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Verified Reviewer** | *May 24, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Cons**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/157/pega-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/157/pega-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data