15 years helping Canadian businesses
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Canada Local product
RezExpert

RezExpert

Canada Local product

What Is RezExpert?

RezExpert has gained over 29 years of experience in the Campground, RV and Holiday Park industry - to achieve your business goals. Our innovative tools, led by our online booking & reservation management systems, save you time and increase your revenue with practical solutions for businesses large and small across the accommodation industry. We pride ourselves on getting to know you & your business personally and providing you with the best service possible to help you perform at your peak.

Who Uses RezExpert?

Campgrounds, RV Parks, Houseboats, Marinas, Hotel/Motels Indigenous Permits, Kennels, Catteries, Markets Backpacker Hostels, Eco Wilderness Resorts, Parks, Caravan Parks, and more...

RezExpert Software - 1

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Reviews of RezExpert

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
13%
3
3%
Jeanell
Manager in Australia
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Team

5.0 last year

Comments: We love using Rez Expert and have been using the system for many years now and will continue in the next coming years. The system is designed to be understandable and easy to use for making reservation and general duties for staff. Has great management systems, and the support is extremely great.

Pros:

Rez Expert is a very easy system to use, and a staff find it easy to understand and operate with reservations. There are great functions available to make your reservations easy to book and make any changes that are required. It is fantastic how you can intergrade with other third parties to connect into the system for more reservations. We love the support that you receive when it is needed from the team at Rez Expert.

Cons:

Group bookings are great. It would make it easier if you could allocate the name of the guest for each booking on the group page. Where you first start making booking 1, 2 etc, as you enter the amount of people and site number. This needs to have the caravan or motorhome etc option to select. Another words it would be great to be able to gather all information with each guest on this page before submitting. As you have to find which person is on what site for the caravan length etc and then with the group leader you have to search their name to put in the booking 1 with there booking. It would cut out time with the booking as it is timely over the phone when making the reservation.

Digital Rez International Response

last year

Thank you Jeanell for the review please reach out to our support team about the group bookings maybe a different interface might do the trick for you

Geeti
Doctoral student in India
Management Consulting, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

RezExpert is a great hospitality management solution for hotels,

5.0 last year

Comments: Overall, RezExpert is a great hospitality management solution for businesses in the hospitality industry. It provides powerful tools for managing reservations, payments and staff and comes with great customer service.

Pros:

I like the powerful tools it provides for managing all aspects of the running a hospitality business. With its wide range of features, it makes it really easy to manage reservations, payments, staff members, and everything else associated with a successful hospitality business. The customer service and quick response times are also top notch.

Cons:

One thing I didn't like about it is the lack of customizability. It doesn't provide a lot of options for customizing the system according to our needs. That said, the features and tools it comes with are more than enough for most hotels, hostels and tour operators.

Digital Rez International Response

last year

Thank you for taking the time to leave an honest review

Michelle
Guest Service Coordinator in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My Review

3.0 2 years ago

Comments: Things could be easier with less steps, but tech support is amazing.[SENSITIVE CONTENT] are always friendly and helpful.

Pros:

I like how helpful help desk is and that any suggestions I have offered they summit to the proper people.

Cons:

I would like to be able to send mass emails to all registered guests through the system.

Digital Rez International Response

2 years ago

Thank you Michelle for your honest review I have notified our tech team with your comments to see if we can stream line some of the processes

Zenia
Owner in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Reservation system that increases customer satisfaction

5.0 last year

Comments: Great for travel operations, it reduces workload considerably.

Pros:

I absolutely love that RezExpert allows our customers to easily check availability, choose preferred dates and times, and receive instant confirmation. This convenience enhances the overall customer experience and increases customer satisfaction.

Cons:

We have zero complaints about this very automated reservation system.

Digital Rez International Response

12 months ago

Hi Zenia Thank you for your honest review it is appreciated as we work towards becoming the best choice of software solutions in the industry

Stanley
Museum Conservator in Kenya
Museums & Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A strong and well-centered tool for reservations.

5.0 9 months ago

Comments: We have been using RezExpert to simplify reservations to our facility and this has helped us attract more tourists even from abroad to come visit our museum facility. It makes it easy for visitors to book a visit to the facility and for us we get to understand how the visitors are saying from the surveys.

Pros:

RezExpert gives us a more simple and effective way of offering reservation services to our visitors. It has helped us introduce online book services which see our visitors prebook a visit prior to visiting our conservatory. It has a messaging function that helps us communicate effectively with those aspiring to visit us. We get alot of useful insights by analyzing the reports we get from RezExpert which includes survey feedbacks from those who have had a visit to our museum.

Cons:

RezExpert has been at very flawless behavior and we are very pleased that we have never had even a single issue with this product.

Digital Rez International Response

8 months ago

Thank you Stanley for your honest review e greatly appreciate it