What Is HESK?

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Who Uses HESK?

The software offers helpdesk capabilities to information technology (IT) organizations.

HESK video
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Reviews of HESK

Average score

Overall
4.2
Ease of Use
4.0
Customer Service
4.0
Features
3.6
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
3
40%
Ummar
Ummar
Hosting Manager in Pakistan
Verified LinkedIn User
Telecommunications, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Fast and intuitive Support Desk

5.0 3 years ago

Comments: SLA and Customer support, ticket generation with the assignment of agents.

Pros:

It's fast process of setting up and get everything aligned.

Cons:

All features offered in hesk are not free. Prominent features are paid.

Chevaun
ICT in Curaçao
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Hesk review

5.0 2 years ago

Comments: I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

Pros:

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

Cons:

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Samuel
System Administrator in Canada
Farming, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Works fine - for free software

3.0 2 years ago

Comments: Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

Pros:

Used this helpdesk for years. Works vastly better then having no ticket system.

Cons:

Features/support are lacking compared to premium ticket system options.

Verified Reviewer
President in Italy
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to install, to use and assistance

5.0 4 years ago

Pros:

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Cons:

Nothing in particular, it's good software

Remanuel
Helpdesk Agent in Curaçao
Government Relations, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy setup

3.0 2 years ago

Pros:

Easy to setup, easy for customer support.

Cons:

Software does lack some features like automatic e-mail after a ticket has been created and / or solved.