---
description: Learn more about JumpSeat pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: JumpSeat Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Training Software](/directory/10008/training/software) > [JumpSeat](/software/156275/jumpseat)

# JumpSeat

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> Master Training. Embrace Change.
In-flight training that provides real-time guidance on any web-based technology platform.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses JumpSeat?

Training solution for businesses of all sizes, which helps with in-app learning, classroom training, user analytics, context-dependent guides and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: LeapPoint
- **Location**: Edmonton, US
- **Founded**: 2006

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Asynchronous Learning
- Blended Learning
- Built-in Course Authoring
- Content Creation
- Contextual Guidance
- Dashboard Software
- Feedback Management
- In-App Training
- Learner Portal
- Learning Paths/Tracks
- Negative Feedback Management
- Reporting/Analytics
- Self Service Tools
- Survey/Poll Management
- Surveys & Feedback
- User Onboarding

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Training Software](https://www.capterra.ca/directory/10008/training/software)

## Related Categories

- [Training Software](https://www.capterra.ca/directory/10008/training/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Digital Adoption Platforms](https://www.capterra.ca/directory/31638/digital-adoption-platform/software)

## Alternatives

1. [Whatfix](https://www.capterra.ca/software/143008/whatfix) — 4.6/5 (77 reviews)
2. [Apty](https://www.capterra.ca/software/181714/apty) — 5.0/5 (10 reviews)
3. [Userlane](https://www.capterra.ca/software/157465/userlane) — 4.5/5 (47 reviews)
4. [Thought Industries](https://www.capterra.ca/software/142263/thought-industries) — 4.6/5 (79 reviews)
5. [Toonimo](https://www.capterra.ca/software/144699/toonimo) — 4.8/5 (5 reviews)

## Reviews

### "Extremely useful tool that helps with training and retraining\!" — 5.0/5

> **Paul** | *May 10, 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The ease and flexibility of creating new guides.
> 
> **Cons**: Some limitations on detecting next step.
> 
> Initial and repeated training along with more interactive/guided support.

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### "The Essential Cross-Platform Digital Adoption Solution" — 5.0/5

> **Joseph** | *May 11, 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: JumpSeat's UX is on par with the best in their category, but the difference-maker is JumpSeat's ability to let you "jump seats" between different software tools with no loss in functionality. Our agency uses multiple platforms as part of our Martech stack that require us to move through tools, and JumpSeat can support us every step of the way.
> 
> **Cons**: There are no major negatives—as the platform gains more users there will be even more guides available that are user-generated.
> 
> JumpSeat has helped us move towards 100% adoption of SOPs, more efficient workflow, and has helped us derive maximum value from our project management systems. I highly recommend it.

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### "Jumpseat Review" — 4.0/5

> **Zach** | *May 13, 2022* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: We are able to walk a user through any process in our back-office without tying up additional resources.
> 
> **Cons**: In the beginning, we didn't have a lot of flexibility to customize guides based on different roles. And it didn't allow for an intuitive search process.

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### "I can't imagine deploying new software without JumpSeat" — 5.0/5

> **Doug** | *May 11, 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: JumpSeat's ease of use for our team to provide real-time, on demand software training to increase productivity and SOP compliance. The way JumpSeat works across multiple apps is also a game changer.
> 
> **Cons**: Nothing really in terms of cons. I could see more in the way of workflow guides available in the future that would be helpful.
> 
> We launched new software during COVID and it was a struggle training people the old fashioned way. JumpSeat helped our team get the most out of our new platform incredibly fast.

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### "Jumpseat is the best tool for your training needs." — 5.0/5

> **Chad** | *October 31, 2016* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and flexibility in application.
> 
> **Cons**: Nothing
> 
> Jumpseat provides the ultimate way to deliver training and support to customers that they will actually remember and engage with. It reduces the time to proficiency for users dramatically and prevents follow training inquiries. Jumpseat was able to deal with our most challenging functionality with ease. It is a product that I enjoy working with more and more everyday, I would recommend it to anyone wanting to improve their users experience.

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## Links

- [View on Capterra](https://www.capterra.ca/software/156275/jumpseat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156275/JumpSeat/> |
| en-AE | <https://www.capterra.ae/software/156275/jumpseat> |
| en-AU | <https://www.capterra.com.au/software/156275/jumpseat> |
| en-CA | <https://www.capterra.ca/software/156275/jumpseat> |
| en-GB | <https://www.capterra.co.uk/software/156275/jumpseat> |
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