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What Is Supportbench?
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
Who Uses Supportbench?
Ideal for B2B support teams prioritizing long-term relationships where you need AI-enhanced customer management & proactive tools. The true Zendesk alternative for growing teams.
Where can Supportbench be deployed?
About the vendor
- Supportbench Services
- Located in Vancouver, Canada
- Founded in 2015
Supportbench support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Canada, United States
Languages
English
Supportbench pricing
Starting Price:
- Yes, has free trial
- No free version
Supportbench does not have a free version but does offer a free trial. Supportbench paid version starts at US$40.00/month.
About the vendor
- Supportbench Services
- Located in Vancouver, Canada
- Founded in 2015
Supportbench support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Canada, United States
Languages
English
Supportbench videos and images
Features of Supportbench
Alternatives to Supportbench
Reviews of Supportbench
Empowering our team with Supportbench
Comments: The support bench impressed us with its exceptional features. Their reports on customers that use AI give us quick information that helps us understand what our customers want better. Moreover, the "create a response" feature has revolutionized our response times, allowing us to engage with our customers swiftly and efficiently.The benefits to our company have been remarkable. Support bench has empowered our support team to be more proactive and efficient than ever before. This, in turn, has led to heightened customer satisfaction levels, as our customers receive quicker and more personalized assistance. As a result, our company has experienced substantial growth, both in terms of revenue and reputation.However, it's worth mentioning that while Supportbench excels in many aspects, the absence of an offline mode can occasionally pose limitations. Additionally, we had hoped for more hands-on support during the initial setup phase. These minor drawbacks aside, Supportbench has undeniably transformed the way we manage customer support, and its benefits far outweigh any limitations.
Pros:
Supportbench's AI-driven customer summaries have been a real game-changer for our team. They offer rapid insights that help us better understand our customers' needs and concerns. The "create a response" feature is a true gem, dramatically boosting our response efficiency. It's like having a trusted assistant that streamlines our workflow and ensures we provide top-notch support.
Cons:
The absence of an offline mode can be limiting, and we had hoped for more hands-on support during the setup.
Support Bench - Case Management
Comments: Support Bench does a great job and consolidating cases (emails in regards to my companies data). It allows the teams to understand what cases require immediate actions and what cases are less important. (prioritization). And this prioritization is very flexible and can be tuned to our specific company and team on the platform.
Pros:
Very flexible - Support Bench can be tuned to work the way I want it to. There are different teams within my organization that use Support Bench and they have different needs. We are able to customize workflows based on each teams' needs. The interface is clean and can be modified to suit each user. There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise. The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support. We can very quickly and easily expand the use of Support Bench within the organization. It is incredibly scalable and there are no concerns about adding users or teams.
Cons:
The learning curve can be a bit high. I think this depends on what you want to accomplish. Because Support Bench is so configurable, it can be easy to add complexity. There was no 'manual' to explain the basics. This would be helpful when getting onto the platform. However, it is a fairly easy system so this is not a big deal.
Wais-Benin
Comments: This software has marked its place with us, to help companies in quick results to meet customer expectations but more improvement is needed.
Pros:
It is an incredible software for me thanks to the ease of work of access of customers and companies to its management of the service catalogue, remote control...
Cons:
The remark made is that the notification system is not yet good
Good for sharing data sent to a distribution list
Comments: Not much, just having all support requests stored in the same place and shared between all team memebers
Pros:
It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails
Cons:
You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated
Supportbench Services Response
6 years ago
Thank you Maximiliano for the valuable feedback as your happiness is our top priority. There are different ways to receive and deal with notifications and we will be reaching out to ensure that your system is optimized and your experiences are resolved.
Data-Driven Support
Comments: The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.
Pros:
The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.
Cons:
The software could improve by expanding its multilingual capabilities.
