15 years helping Canadian businesses
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Canada Local product

What Is Supportbench?

Designed for those with high value, noisy customers that need help in making those interactions as easy as possible.

We excel in B2B, manufacturing and supply chain with advanced AI features included in every plan.

Automate and streamline your support with AI-driven knowledge base creation, response regeneration, and case summarization.

Enhance customer engagement with our AI chatbot and gain comprehensive insights through customizable views and detailed reporting.

Supportbench simplifies complex interactions and boosts efficiency, ensuring top-notch support for high-demand customers.

Discover the power of AI in your support operations with Supportbench.

Who Uses Supportbench?

Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.

Where can Supportbench be deployed?

Cloud-based
On-premise

About the vendor

  • Supportbench Services
  • Located in Vancouver, Canada
  • Founded in 2015

Supportbench support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

Supportbench pricing

Starting Price:

US$32.00/month
  • Yes, has free trial
  • No free version

Supportbench does not have a free version but does offer a free trial. Supportbench paid version starts at US$32.00/month.

Pricing plans get a free trial

About the vendor

  • Supportbench Services
  • Located in Vancouver, Canada
  • Founded in 2015

Supportbench support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

Supportbench videos and images

Supportbench Software - Ticket management and communication hub
Supportbench Software - Company Overview
Supportbench Software - Analytics & Insights
Supportbench Software - Ticket view
Supportbench Software - Company Health Overview
View 6 more
Supportbench video
Supportbench Software - Ticket management and communication hub
Supportbench Software - Company Overview
Supportbench Software - Analytics & Insights
Supportbench Software - Ticket view
Supportbench Software - Company Health Overview

Features of Supportbench

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Content Management System (CMS) Software
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Discussions/Forums
  • Email Management Software
  • Feedback Management
  • Full Text Search
  • Interaction Tracking
  • Issue Auditing
  • Issue Tracking Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Prioritization
  • Queue Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Workflow Configuration

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Reviews of Supportbench

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
91%
4
6%
3
3%
Saket
Saket
student in India
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Supportbench: A Blend of Innovation and Efficiency

5.0 2 months ago

Comments: It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.

Pros:

The AI-driven sentiment analysis is a true standout, giving us deeper insights into customer emotions. Also, the ease of customizing dashboards has streamlined our workflow significantly.

Cons:

The initial transition from our old system was a bit overwhelming. The thought of integrating a new tool into our established processes was intimidating, but it worked out well.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Data-Driven Support

5.0 10 months ago

Comments: The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.

Pros:

The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.

Cons:

The software could improve by expanding its multilingual capabilities.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Supportbench Delivers: Scalable & Insightful

5.0 2 months ago

Comments: Supportbench not only met but exceeded our expectations with its powerful, scalable tools and AI-driven insights.

Pros:

The seamless migration and the ease of use stood out, making the switch smoother than anticipated and boosting our team’s morale.

Cons:

Transitioning systems was intimidating at first, fearing potential disruptions.

Maximiliano
Support team in Argentina
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good for sharing data sent to a distribution list

3.0 6 years ago

Comments: Not much, just having all support requests stored in the same place and shared between all team memebers

Pros:

It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails

Cons:

You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated

Supportbench Services Response

6 years ago

Thank you Maximiliano for the valuable feedback as your happiness is our top priority. There are different ways to receive and deal with notifications and we will be reaching out to ensure that your system is optimized and your experiences are resolved.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Cost-Effective and Robust Support with Supportbench

5.0 2 months ago

Comments: It has cut down on our costs and improved our support team’s effectiveness significantly.

Pros:

The customizable dashboards are fantastic. They provide exactly what we need to see, when we need to see it.

Cons:

Replacing our old, familiar system was stressful, but Supportbench’s support team was there every step of the way.