ADP Workforce Now

ADP Work Force Now Review

Comments: I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros:

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons:

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Great Program to use!

Comments: Overall, Workforce Now has been a great tool for our company. The Bridge is a great tool if you want to try to problem solve something without reaching out to customer service! You can find almost any topic on The Bridge.

Pros:

I love all the reporting options! I have yet to want a report that I can't find available to me within ADP Workforce Now. I also LOVE the new online chat function! Having to call in for customer service was such a waste of time, as it would take forever on hold before a representative was available but the chat function is AMAZING!!!

Cons:

I disliked having to call in to receive customer service help but now they have an online chat function that is extremely helpful!

Tragic Software & Ineffective Customer Support

Comments: The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Pros:

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Cons:

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Streamlining HR management

Pros:

THe ADP Workforce Now app proved to be a game-changer. With it's impressive array of impactful features and user-friendly interface, it definitely deserves it's reputation as a top HR management tool. One of the best features is the employee data management system. From onboarding to off boarding, the app simplifies the entire process, tracking all of the employees information, evaluations and attendance records. Additionally, the app's payroll processing feature elimiates the stress of payroll management. As far as usability, The ADP Workforce Now app shines brightly. It's intuitive and well-designed interface ensures a simplified user experienc, even for those less familar with HR software. The navigation is straightforward and all important information is easily accessible.

Cons:

What I like least about ADP workforce now is that some of the features are too simple and don't go into detail enough such as reporting and analytics tools, there could be more advanced reports to gain deeper insights. Also, it is hard to get in touch with a customer service rep if that is needed. And the price is alil steep for smaller companies.

App and online functions

Pros:

I like that i am able to have an application on my phone for ease of clocking in and out of work. I like that i can add clockings, add vacation, and validate my time card.

Cons:

Often times the app errors out or just simply doesnt work which can be very frustrating when you are trying to clock in and out.