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What Is ShipStation?

With ShipStation, you can scale your business without growing your workload. Ship more orders in less time—with fewer clicks and greater savings. Manage orders from all of your ecommerce stores, tools, and selling channels. ShipStation provides discounts and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation’s workflow automation speeds up fulfillment whether you’re running an enterprise business or just starting out.

Who Uses ShipStation?

ShipStation is a web-based shipping software that was designed for multichannel businesses. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.

ShipStation Software - 1
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Reviews of ShipStation

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Business Owner in US
Verified LinkedIn User
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ShipStation Is the Best e-Commerce Shipping Tool!

5.0 2 years ago

Comments: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Marc
General Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good Platform to work on your e-commerce orders.

5.0 10 months ago

Comments: Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.

Pros:

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

Cons:

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

Daryl
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

It works fine - Integrates with everything really well

5.0 last week New

Pros:

It integrates with everything we need - far more than any other tool It also provides the best out of the box reporting of any tool

Cons:

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.

Bryan
Operation Coodinater in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Shipstation is great software for the price, but it has its limitations

3.0 6 years ago

Comments: Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money.

Pros:

Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team. Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with. I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution.

Cons:

The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility. When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing. Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due. The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether.

Jamie
Jamie
Managing Director in UK
Verified LinkedIn User
Building Materials, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The solution I've been searching for

5.0 4 months ago

Comments: I have found the customer support to be more than excellent and that it is included within the 30-day trial period. Special mention to my customer support agent, [sensitive content hidden]. His knowledge of the system and platford is very good, as is his attitude and patience.

Pros:

The user interface, the dashboard and ease of the settings.

Cons:

Can't think of any. Keep up the great work