What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Freshsales Details

Freshworks

Founded in 2011

Freshsales pricing

Starting Price:

US$15.00/month
  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Freshsales Details

Freshworks

Founded in 2011

Freshsales videos and images

Freshsales video
Freshsales Software - Deal Management - thumbnail
Freshsales Software - Built-in-Phone - thumbnail
Freshsales Software - Sales Pipeline - thumbnail
Freshsales Software - Workflow - thumbnail
Freshsales Software - AI Insights - thumbnail

Freshsales deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Freshsales Features

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • CRM Software
  • Campaign Segmentation
  • Content Management System (CMS) Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization Software
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Engagement Tracking
  • Funnel Analysis
  • Geotargeting
  • Goal Setting / Tracking
  • Heatmaps
  • Landing Pages/Web Forms
  • Mobile Access
  • Monitoring
  • Multivariate Testing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Split Testing
  • Statistical Analysis Software
  • Survey/Poll Management
  • Surveys & Feedback
  • Test Scheduling
  • Third Party Integrations
  • Visitor Management Software
  • Visitor Tracking
  • Visual Analytics
  • Visual Editor
  • Widgets
  • Workflow Management Software

View full list of AB Testing Software

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Audit Trail
  • Budgeting/Forecasting
  • Cash Management
  • Charting
  • Consolidation/Roll-Up
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Visualization Software
  • Drag & Drop
  • Financial Analysis
  • Financial Management Software
  • Forecasting
  • Goal Setting / Tracking
  • Key Performance Indicators
  • Monitoring
  • Multi-Currency
  • Multiple Data Sources
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics Software
  • Progress Tracking
  • Projections
  • Qualitative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Scenario Planning
  • Scorecards
  • Single Sign On Software
  • Strategic Planning Software
  • Task Management Software
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management Software

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  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Tagging
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

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  • AB Testing
  • API
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  • Activity Tracking
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  • Campaign Management Software
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  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
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  • Event Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture Software
  • List Management
  • Mailing List Management
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management Software
  • Template Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web Forms

View full list of Email Marketing Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
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  • Drag & Drop
  • Drip Campaigns
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  • Heatmaps
  • Location Tracking
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  • Monitoring
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  • Preview Functionality
  • Real Time Analytics
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  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Subscription Management Software
  • Team Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Email Tracking Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Management
  • Calendar Sync
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  • Client Management
  • Collaboration Tools
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Expense Tracking
  • Financial Management Software
  • For Financial Institutions
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Pipeline Management
  • Relationship Tracking
  • Reporting & Statistics
  • Sales Reports
  • Search/Filter
  • Task Management Software
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Financial CRM Software

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Behavior Tracking
  • Behavioral Analytics
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Visualization Software
  • Drag & Drop
  • Dynamic Content
  • Element Analytics
  • Email Management Software
  • Embeddable Maps
  • Engagement Tracking
  • Feedback Management
  • For Sales Teams/Organizations
  • For Science
  • Geographic Maps
  • Heatmaps
  • Mobile Access
  • Radial Mapping
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Trend Analysis
  • Search/Filter
  • Single Sign On Software
  • Surveys & Feedback
  • Tagging
  • Templates
  • Territorial Mapping
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics

View full list of Heatmap Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Scheduling Software
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Chat/Messaging
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Dashboard Software
  • Data Management Software
  • Email Management Software
  • Email Templates
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Qualification
  • Meeting Management
  • Monitoring
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  • Performance Management
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Third Party Integrations
  • Voice Mail
  • Workflow Management Software

View full list of Inside Sales Software

  • API
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  • Accounting Integration
  • Accounting Software
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  • Activity Tracking
  • Alerts/Notifications
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  • Case Management Software
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  • Client Portal
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
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  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Deadline Management
  • Document Automation
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Document Templates
  • Email Management Software
  • File Management
  • Forms Management
  • Invoice Management
  • Legal Case Management Software
  • Microsoft Outlook Integration
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Task Management Software
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timer
  • Trust Accounting Software
  • Workflow Management Software

View full list of Law Practice Management Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Business Card/Badge Scanning
  • CRM Software
  • Campaign Management Software
  • Chat/Messaging
  • Contact Database
  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Multi-Campaign
  • Online Forms
  • Pipeline Management
  • Prospecting Tools
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • Web Forms

View full list of Lead Capture Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Social Media Integration
  • Source Tracking
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Lead Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billable Items Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case Management Software
  • Case Notes
  • Client Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Management Software
  • Document Storage
  • Document Templates
  • Email Management Software
  • Expense Tracking
  • Forms Management
  • Full Text Search
  • Invoice Management
  • Microsoft Outlook Integration
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Task Management Software
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Trust Accounting Software
  • Workflow Management Software

View full list of Legal Case Management Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics/ROI Tracking
  • Behavior Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Attribution
  • Charting
  • Content Management System (CMS) Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Email Marketing Software
  • Engagement Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Predictive Analytics Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Search/Filter
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Promotion
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Analytics

View full list of Marketing Analytics Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics/ROI Tracking
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  • Campaign Analytics
  • Campaign Management Software
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  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customizable Branding
  • Customizable CTAs
  • Customizable Forms
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Marketing Software
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Marketing Calendar
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • Real Time Data
  • SMS Marketing
  • Sales Analytics
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Social Promotion
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management Software

View full list of Marketing Automation Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Cataloging/Categorization
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
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  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
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  • Forecasting
  • Interaction Tracking
  • Knowledge Management Software
  • Lead Capture Software
  • Lead Management Software
  • Live Chat Software
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Request Escalation
  • Routing
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management Software
  • XML / RSS

View full list of Online CRM Software

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customizable Fields
  • Customizable Scoring
  • Customizable Templates
  • Data Enrichment
  • Demographic / Firmographic Data
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Multiple Scoring Models
  • Opportunity Management
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Process/Workflow Automation
  • Prospecting Tools
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Predictive Lead Scoring Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Client Management
  • Client/Property Matching
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Pipeline Management
  • Pipeline Reports
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Real Estate CRM Software

  • Auto-Dialer
  • Business Process Automation
  • Calendar Management
  • Campaign Management Software
  • Communication Management
  • Content Management System (CMS) Software
  • For Sales Teams/Organizations
  • Lead Generation Software
  • Performance Management
  • Prospecting Tools
  • Reporting/Analytics
  • Sales Pipeline Management
  • Strategic Planning Software
  • Workflow Management Software

View full list of Sales Engagement Platform Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Call Management
  • Campaign Management Software
  • Channel Management Software
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Field Sales Management
  • Forecasting
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Proposal Generation
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Sales Force Automation Software

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Budgeting/Forecasting
  • Business Process Control
  • CRM Software
  • Collaboration Tools
  • Competitive Analysis
  • Contact Database
  • Contact Management Software
  • Correlation Analysis
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Dynamic Modeling
  • Email Management Software
  • Exception Reporting
  • Forecasting
  • Graphical Data Presentation
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Modeling & Simulation
  • Multi-Currency
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Statistical Analysis Software
  • Task Management Software
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management Software

View full list of Sales Forecasting Software

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Assignment Management
  • Calendar Management
  • Call Logging
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Electronic Signature
  • Email Management Software
  • Email Templates
  • Event Triggered Actions
  • File Sharing Software
  • Goal Setting / Tracking
  • Interaction Tracking
  • Kanban Board
  • Lead Management Software
  • Lead Scoring
  • Leaderboards
  • Live Chat Software
  • Mobile Access
  • Mobile App
  • Process/Workflow Automation
  • Product Catalog
  • Prospecting Tools
  • Reminders
  • Reporting/Analytics
  • Revenue Management Software
  • Sales Pipeline Management
  • Search/Filter
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Transfers/Routing

View full list of Sales Tracking Software

  • Business Card/Badge Scanning
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Freshsales Alternatives

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Freshsales Reviews

Read all 481 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service Software
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul W.
Paul W.
Chief Product Officer
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-01-31

"Easy On-boarding and setup, fast support."

Comments: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pros: I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons: Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

  • Reviewer Source 
  • Reviewed on 2019-01-31
Humberto C.
COO
Cosmetics, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2021-03-17

"If you need support, look elsewhere"

Comments: In short, great app, downright awful support

Pros: Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons: As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered: Salesforce Platform and Zendesk

Reasons for Switching to Freshsales: The decision to choose freshworks was for most part driving by cost.

  • Reviewer Source 
  • Reviewed on 2021-03-17
Verified Reviewer
CEO
Renewables & Environment, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 2019-03-08

"Lots of issues w/ CRM migration + bugs"

Comments: Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

Pros: Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Cons: During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.

  • Reviewer Source 
  • Reviewed on 2019-03-08
Julio L.
SDR
Construction, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021-08-05

"Great CRM for your company."

Comments: In overall we are really happy with this CRM, we have been using it for years now, we honestly think that there is room for improvement but so far we like it, and is what you need to keep your business going.

Pros: I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the last contacts, if we made a phone call or an email and save tasks to continue working in the future. Is also a great tool to keep track of the pipeline process with financial information and pending tasks.

Cons: Keep all the prospects updated is one of the topics they can improve, is not easy to always have all the team to work on a lead and add the information, and is better to work on a computer than on a phone app, in the construction field you are always traveling and is really hard to have a laptop with you so I think a mobile version with better options and more user friendly is better.

  • Reviewer Source 
  • Reviewed on 2021-08-05
Maciej N.
Freelance Credit Analyst
Financial Services Software, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-02-12

"Great CRM for consultants"

Comments: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pros: Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app

Cons: Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Alternatives Considered: Insightly and Capsule

Reasons for Choosing Freshsales: Accelo radically raised ther prices.

Switched From: Accelo

Reasons for Switching to Freshsales: It integrates fully with MS Exchange, while the other ones don't.

  • Reviewer Source 
  • Reviewed on 2020-02-12