--- description: Learn more about Freshsales pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.ca/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.ca/software/155563/freshsales?page=2) > Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. > > Verdict: Rated **4.5/5** by 621 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 621 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - Activity Dashboard - Appointment Scheduling Software - Behavior Tracking - CRM Software - Calendar/Reminder System - Call List Management - Case Notes - Click Tracking - Client Management - Client Tracking - Collaboration Tools - Communication Management - Conflict Management - Contact Management Software - Customer Database - Data Import/Export - Document Management Software - Donor Management - Drag & Drop - Electronic Signature - Email Management Software - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Heatmaps - Lead Capture Software - Lead Distribution - Lead Management Software - Lead Nurturing Software - Lead Segmentation - Legal Case Management Software - Multi-Channel Communication - Performance Metrics - Real-Time Notifications - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling Software - Search/Filter - Shared Contacts - Split Testing - Task Management Software - Team Management Software - Third-Party Integrations - Time Tracking Software - Workflow Management Software ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) ## Related Categories - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) - [Construction CRM Software](https://www.capterra.ca/directory/30657/construction-crm/software) - [Nonprofit CRM Software](https://www.capterra.ca/directory/31515/nonprofit-crm/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.ca/directory/12/sales-force-automation/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 5. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Lovely interface" — 4.0/5 > **Ade** | *July 11, 2025* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. > > **Cons**: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. ----- ### "Professional experience on working with freshsales" — 4.0/5 > **Alfiya** | *August 7, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it > > **Cons**: After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper > > I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool ----- ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" — 3.0/5 > **Verified Reviewer** | *February 26, 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. > > **Cons**: We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. > > Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. ----- ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *November 12, 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *July 23, 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.ca/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data