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ProShop ERP

ProShop ERP

Canada Local product

What Is ProShop ERP?

A comprehensive web-based and 100% paperless shop management system for small to medium manufacturing companies. Built to manage the complex manufacturing environment better than anything else on the market - by an order of magnitude. Never before has there been a system that gives you such insight into every detail of your manufacturing company. ProShop is 100% paperless ERP/MES and QMS software. We typically replace 3-6 other software systems with ProShop for managing your whole company.

Who Uses ProShop ERP?

Small to medium sized machine shops, fab shops, composites, assembly, in regulated industries requiring ISO-9000, AS9100, API, 13485, or other certifications.

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Reviews of ProShop ERP

Average score

Overall
4.9
Ease of Use
4.6
Customer Service
4.9
Features
4.8
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
94%
4
5%
2
1%
Brian
Brian
Co-Founder in US
Verified LinkedIn User
Medical Devices, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

ProShop ERP & QMS is Helping Us Improve All Aspects of Our Internal Processes

5.0 2 months ago New

Comments: It has been excellent. No major complaints. The team at ProShop ERP has been exceptional to work with. [sensitive content hidden] has helped us on numerous occasions during and after the implementation process, and whether it is with him or another one of the customer success representatives, we feel like we are always in good hands.

Pros:

ProShop ERP provides us with a holistic system for estimating/quoting, order processing, and quality management. The customer service we received while implementing the ERP & QMS system was exceptional. We feel like ProShop is genuinely invested in our success as a company. The following aspects of ProShop ERP stand out to us most as the system's pros: - Seamless flow from estimating/quoting, to order processing, quality control, shipment/delivery, and final invoicing of the customer. - With the Flying Start package, the software enables a significantly easier and smoother transition to obtaining quality certifications, such as ISO 13485 and AS9100. All of the documentation is included with the package. It only needs to be adjusted based on a shop's specific needs. - Paperless tracking and ability to store inspection data indefinitely.

Cons:

ProShop ERP is an ERP & QMS system that was created by the owners and operators of a machine shop. So, they understand what shops need most out of their ERP software. This is what makes their system as good as it is. However, like all robust software systems of this magnitude, it requires continuous improvement. Since we've started using the software, I've noticed updates that are made regularly to improve/update the appearance/interface and user experience. We don't have any major issues with the software because each time we've encountered an issue, a customer representative has either helped us resolve it, or they have shown us how we can adapt and find a solution for the time being. We've never not been able to accomplish what we need to in the software, however, we look forward to ProShop's continuous improvements because they are clearly always trying to listen to their customers and improve all aspects of their software.

ProShop Response

2 months ago

Thank you so much for the review, Brian! We really appreciate you sharing your experience.

Nichole
Nichole
Accounting/Administration in US
Verified LinkedIn User
Printing, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ProShop the Professionals

5.0 3 years ago

Comments: We switched from another ERP software that was really complicated and misleading . It would take me 30 plus minutes to process an order and enter it for the production team to see, but with ProShop it takes me minutes to have everything relating to the order entered and sent to the production guys. I use ProShop during 90% of my day, and it makes my job so much easier and worry free!

Pros:

The creators of this software knew exactly what a user would be looking for in an ERP/CRM software. Everything about this software was easy to understand and quick to follow. The online help tool allows for the user to look for the answer(and usually find it) before contacting support. The work order and Customer PO modules are extremely detailed and allows for all information to be entered and easily accessible. Ordering COTS items with the Vendor PO module is a breeze, and only takes seconds! The simplicity yet details of the software is what really makes it the best tool for our team. I love that ProShop has the ability to store so much information within its modules, and makes it easy for the whole team to follow along an order and know exactly what is going on and when.

Cons:

There are so many modules and components to the software that it did take a a couple implementation and training meetings to fully understand the software, but the implementation team and trainers really made the process easy for our team.

ProShop Response

3 years ago

Thank you SO much for this review Nichole! It thrills us that you love ProShop so much and that it helps make your day more efficient and productive. It's our mission to help companies like yours thrive, so our team will be so happy to hear this review! Thanks for taking the time to write this!! We appreciate you. The ProShop Team

Luke
President in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Regret

2.0 2 years ago

Comments: Not satisfied and frustrated.

Pros:

The software includes many features that are difficult to navigate.

Cons:

Proshop is complicated to implement. It is not intuitive. Support has gone drastically downhill since we purchased 18 months ago. Easy tasks take way too long to accomplish. Training new employees is very time consuming and frustrating for everyone involved. The help menu is almost worthless. The software has many glitches you have to learn to deal with.

ProShop Response

2 years ago

Hi Luke, We're sorry that your experience hasn't been excellent. As you know, our team has been reaching out to you often to try to solve the issues you've been having. We've met, talked or responded to you on evenings and weekends, provided many hours of free training, phone calls, links to help topics, video training, and more. When we audited your system, it's actually impressive how much of the system you're using very well. Kudos to you! We will keep doing our best to help you be happy with ProShop. If you read through the other 5 and 4 star reviews we have, ProShop being very intuitive is mentioned time and time again. But until 100% of clients agree with that, we'll keep working hard to improve. We hope you'll consider revising your review as you make more progress and see the attention we're putting into helping your shop succeed. We do care deeply about your success. Humbly, The ProShop Team

Jared
Jared
President in US
Verified LinkedIn User
Defense & Space, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

ProShop: integral to our growth

5.0 4 years ago

Comments: It sounds like a line from a trade journal article, but ProShop is the 3rd ERP system our company has implemented. After 18 months of use, we can honestly say this is the best ERP solution our team has ever used.

Pros:

As many ERP systems should do, ProShop puts organizational, operational, project and part information in a central repository. One of ProShop's strengths is 'process workflows' that really work.

Cons:

ProShop is continuing to improve the online help files. However, the guided implementation process and support (email, video conference, phone, etc.) are the best we've found in the complex software world.

ProShop Response

4 years ago

Jared, It's been an honor and a pleasure to work with you and your team. Thank you so much for your review. It's feedback like this that makes our work meaningful and excited to go to work every day. We'll share this with our whole team and toast you at our next virtual happy hour! Cheers and thank you again! The ProShop Team

Jeff
Jeff
Director of Sales and Marketing in US
Verified LinkedIn User
Airlines/Aviation, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

ProShop Software

5.0 4 years ago

Comments: Overall experience has been positive. I would highly recommend this software to any company small or large who want an easy to use software the will make them more efficient and better.

Pros:

The software is very user friendly for people at all levels of the organization. The single software manages all aspects of our manufacturing company beginning with estimating and ending with invoicing. It is completely paperless and eliminates many unneeded man hours for tasks like data entry or collecting out of rev prints from the shop floor. It also manages our entire QMS to ensure compliance with AS9100 and incorporates the requirements of the QMS into standard workflows for all employees. This makes audits very easy to prepare for. It also integrates easily with Quickbooks for ease of accounting functions. Finally, the cloud based approach makes the IT aspects so simple and worry free, plus I can easily access the software when I'm away from the shop! So many additional positives to list, I could go on and on.....

Cons:

I really don't have any cons to list. If I had to list one thing for improvement it would be to have just a little more flexibility of category fields in the estimating module so I could adopt costing for the composites industry easier. That being said, my implementation specialist was able to help me come up with some work arounds to accomplish what I need.

ProShop Response

4 years ago

Hi Jeff, You've made our day over here in the office! Thank you for this great review. Helping companies like yours is exactly why we're so excited to come to work every day. It's our mission and our passion to lift up manufacturers like Fort Ord Works - the backbone of our economy. You'll be excited about some new features we're coming out with this year specifically for composites companies. Stay tuned. And we'd love to get your feedback on them and how to make them better. Cheers and thanks again! The ProShop Team