ACE Retail POS

Impeccable Service

Comments: ACE has allowed me to streamline my customer tracking, manage my free bag program, manage inventory and the reporting is robust, allowing me to analyze my business with the click of a few keys.

Pros:

The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

Cons:

I really do not have much to say here.

It's ok but...

Comments: I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Pros:

Pretty easy to use Easy to set up up Easy to configure Good reporting features for sales and tax Lots of options

Cons:

Never any updates to the software, there use to be until they changed the system. At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year.. Lots of GUI bugs that have been around for years and have been reported on several times.

The software gets the job done.

Comments: It helps us keep track of our transactions and monitor our register.

Pros:

It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

Cons:

It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

Excellent support provided by ACE

Pros:

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons:

There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Great System, good customer service, Nine years and counting...

Comments: The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Pros:

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy. I like being able to block employees from different areas of the software, so they can only access what I allow them to. The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping. The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Cons:

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it. I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible. The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).