15 years helping Canadian businesses
choose better software

What Is Gorgias?

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores.

See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.

Get a demo today to see how it works.

Who Uses Gorgias?

Shopify, Magento, and BigCommerce stores that want to save time with a smart all-in-one helpdesk solution that helps drives revenue & streamlines the customer service experience.

Gorgias Software - Centralize conversations
Gorgias Software - Provide instant support
Gorgias Software - Automate replies to FAQs
Gorgias Software - Refund & edit orders

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Reviews of Gorgias

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
20%
3
4%
2
1%
Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Georgias is excellent computer program

5.0 6 months ago

Comments: Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience.

Pros:

You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity.

Cons:

Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment.

Eszter
Eszter
Marketing manager in US
Verified LinkedIn User
Automotive, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best help desk, highly customizable, reasonable price

5.0 2 years ago

Comments: Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.

Pros:

We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.

Cons:

It would be nice if they offered phone support and more e-commerce integrations.

Mark
Customer Experience Lead in US
Consumer Goods, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Gorgias Is Good But Having Severe Issues With Growth

2.0 3 years ago

Comments: It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.

Pros:

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

Cons:

Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.

Djedji
Agent in Benin
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Avis Gorgias

5.0 4 months ago

Pros:

It is the best collaboration software for me. It allows me internal follow-up with my clients and quickly processes tickets

Cons:

The downsides I find with Gorgias is the cost is a bit higher and the interface can be complex and complicated at first.

Charles
Charles
Creative Director in Spain
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Better than Zendesk

5.0 2 years ago

Comments: Pleasant.

Pros:

Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.

Cons:

There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.