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Canada Local product
Tokeet

Tokeet

Canada Local product

What Is Tokeet?

Tokeet offers a complete, fully integrated, and best-in-class suite of products for all aspects of your rental business. Our platform contains all the tools you need to grow from 1 to 1K rentals. We are the only full stack platform on the market. Tokeet is your one-stop-shop for vacation rental management software solutions.

- Powerful Channel Management
- Extensive Reservation & Property Management
- Dynamic Pricing Made Easy
- Automation That Saves Time & Money
- Integrated eSignatures

Who Uses Tokeet?

Tokeet is the perfect solution for vacation rental managers and owners. Whether you have one rental or hundreds of rentals, Tokeet offers a suite of powerful tools to grow your business.

Tokeet Software - Tokeet Calendar
Tokeet Software - Tokeet Dashboard
Tokeet Software - Arrivals and Departures

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Reviews of Tokeet

Average score

Overall
3.7
Ease of Use
3.7
Customer Service
3.8
Features
3.7
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Richard
Richard
Co-Owner in Mexico
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Tokeet is a great buy.

5.0 5 years ago

Comments: My business has generally become more efficient in the way it operates, we have no booking conflicts, and everyone in the office has taken to it quickly. We also just started working with the Automata features, which looks like it's going to take a lot of weight off too.

Pros:

They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed.

Cons:

I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be.

Ben
Director in UK
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Simple and Easy to use, amazing customer service.

4.0 2 years ago

Comments: Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Pros:

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Cons:

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Krystal
Canada
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Promising but VERY Disappointing

1.0 6 years ago

Pros:

Aside from my primary job listed here, my husband and I own two cabins that we rent out as nightly rentals. We use all of the normal channels and were attracted to Tokeet because it looked like it would have the functionality that we need in connecting those channels to track our reservations in one place. Our first impression was good. Setting the cabins up and connecting the channels (Booking.com, VRBO, etc) was super easy. The import/export and/or syncing from the channels seem to work as advertised and makes it appear to be a super promising solution for anyone managing reservations across multiple channels. Probably the BEST thing about Tokeet is that the Customer Support Staff is SUPER responsive. They're located all over the world, so you can get an answer at any hour of the day. They try to help when they can.

Cons:

Our cabins are primarily busy throughout the summer. All told, we're not taking a ton of reservations right now and because of that, we weren't able to really give Tokeet's features a serious 'test' of capabilities during the 14-day trial. At the beginning of the trial, it was immediately clear to me that Tokeet lacked basic functionality in how the system handles 'Tax' calculations. If you assign a tax, will be applied to ALL rentals. For us, some rentals are taxable and others (rentals to the government) aren't. That would be fine if it allowed me to edit amounts after the fact (perhaps on the Booking Details page), but the system doesn't allow any editing of tax numbers. Even if the tax fields allowed editing, it doesn't seem that the Reports tab has any specific tax report. We got through the trial, figured out some workarounds to the Tax problem, and decided to purchase the annual membership because the channel integrations still made it an attractive option for us. Within a week of purchasing it, we had a slew of reservations roll in and we got to put it to the test a bit more. Many of our reservations book months ahead and we only require a deposit to hold the reservation and then we take the balance of the transaction upon check-in. Tokeet has no way for us to enter a flat rate or percentage deposit. We can only mark the invoices as PAID, UNPAID, or CANCELLED. A SUBMIT PAYMENT option would be all that it needs. Customer Service suggested that we create separate invoices for separate payments, despite the fact that partial payments are available for guests to select if they click an invoice link and pay directly from the invoice page. That shortcoming (on top of the TAX field problems) was the deal breaker for us. We had literally been paid members for about a week and we reached out to Customer Service to request a cancellation and a refund of some sort. Customer Service informed us that they don't do refunds and that we're stuck paying it. I do not recommend this program to anyone. It's a shame that such a quick, responsive Customer Service team is being wasted on a program that falls short in the areas that matter the most. I didn't get the impression that our concerns were put forth towards developing Tokeet into the solution that it really could be. It's a shame because Tokeet is very close to being a truly viable and attractive solution. Instead, it feels that they may have just created a shiny, attractive mock-up that they can hook people to pay for and then they aren't willing to stand by it by having a reasonable refund policy or really turning-the-screws on their developers to start working on their shortcomings.

Tokeet Response

6 years ago

Thank you for taking the time to write your review; we really appreciate your feedback. Through 2018, we are working on a set of enhancements to our payments and invoice options. Today, you can specify taxes at the property level, or for individual invoices. We also offer an integration with Stripe and PayPal that allows you to charge guests directly in Tokeet. Also thanks for a shoutout to our world-class Customer Success team! The team is available 24 hours a day on live chat and email, as well as via our daily "Tokeet Academy" webinars. We will take the time to learn and improve based on your feedback. Thank you and we hope to be of help in the future!

ilya
Managing Director in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Tokeet is very sold property and channel management system with plenty of potential to improve and expand further

4.0 6 years ago

Pros:

Customer Service is amazing API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well Automation Tools are time savers Billing/Invoicing and Stripe/Paypal integration Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks: -Website templates are limited and booking and viewing properties on mobile is hard to impossible; -SEO support for website doesn't exist, but will be developed in 2018 sometime; -Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc; -Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings; Customer support is top notch and amazingly efficient. Help system is good, but not updated with recent changes. For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly. We will update review as things will change/progress or not.

Cons:

SEO hooks/tools are missing, but there are plans to add in 2018 Web Templates needs to be updated/improved, especially on mobile Mobile App is hard to use Written by using an outdated technology Angular Critical issue indication needs to be improved Submitted tickets/development items should have tracking info and deadline set (if possible)

Allan
Allan
Director in UK
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Tokeet for Holiday Lets

4.0 last year

Comments: Very effective at managing cross channel bookings.
Reporting tools are good.

Pros:

Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically.

Cons:

Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

Tokeet Response

last year

Yes, we chose to unbundle certain features in 2019 so that customers can buy the parts they care about. Plus, per-rental pricing doesn't make sense for all the products. We have been actively pursuing more API partnerships for more than a year. Please check tokeet.com/integrations for the latest list.

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