--- description: Learn more about RingCX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.ca/software/154951/ringcentral-contact-center Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 258 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Automated Routing - Automatic Call Distribution - CRM Software - Calendar Management - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Callback Scheduling - Caller Profiles - Campaign Management Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Computer Telephony Integration - Conferencing - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - Email Management Software - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Sharing Software - File Transfer - For Call Centers - IVR - Keyword Tracking - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Real-time Consumer-facing Chat - Reporting/Analytics - Screen Capture - Screen Recording Software - Third-Party Integrations - VoIP Software ... and 21 more features ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.ca/directory/31029/softphone/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (325 reviews) 2. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (143 reviews) 3. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (882 reviews) 4. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Great customization options" — 4.0/5 > **Connor** | *October 11, 2024* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference. > > **Cons**: We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails. > > We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls. ----- ### "Ring Central" — 5.0/5 > **Coral** | *June 9, 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. > > **Cons**: The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings ----- ### "Works when it feels like it" — 2.0/5 > **Kyle** | *June 16, 2025* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: The integrated chat for communication between offices and departments is really nice. Also has a fax feature > > **Cons**: It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability ----- ### "Worth the money" — 5.0/5 > **Robert** | *June 5, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks. > > **Cons**: The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling > > Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats. ----- ### "Great web based calling system" — 5.0/5 > **Rachel** | *March 12, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Ring Central is a great web based calling system that supports businesses with their customer calling system > > **Cons**: It has some glitches especially when you have multiple calls coming in. > > Overall, my experience using Ring Central has been really positive. I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc. It's a great system that makes it possible to have a web based calling system that functions anywhere your business is. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data