--- description: Learn more about RingCX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.ca/software/154951/ringcentral-contact-center Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 255 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Campaign Management Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Conferencing - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - Employee Management - Employee Scheduling Software - Feedback Management - File Transfer - For Call Centers - IVR - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer Software - Quality Management Software - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - Screen Capture - Screen Recording Software - Survey/Poll Management - Surveys & Feedback - VoIP Software ... and 21 more features ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.ca/directory/31029/softphone/software) - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (872 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1785 reviews) 4. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 5. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) ## Reviews ### "Convenience but with cost" — 4.0/5 > **Verified Reviewer** | *June 21, 2024* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones. > > **Cons**: One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days. ----- ### "Works when it feels like it" — 2.0/5 > **Kyle** | *June 16, 2025* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: The integrated chat for communication between offices and departments is really nice. Also has a fax feature > > **Cons**: It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability ----- ### "Worth the money" — 5.0/5 > **Robert** | *June 5, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks. > > **Cons**: The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling > > Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats. ----- ### "Great web based calling system" — 5.0/5 > **Rachel** | *March 12, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Ring Central is a great web based calling system that supports businesses with their customer calling system > > **Cons**: It has some glitches especially when you have multiple calls coming in. > > Overall, my experience using Ring Central has been really positive. I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc. It's a great system that makes it possible to have a web based calling system that functions anywhere your business is. ----- ### "Best of the options but expensive and often frustrating to use" — 3.0/5 > **Benjamin** | *March 12, 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Good Auto receptionist function and live chat support > > **Cons**: Not user friendly and often frustrating to use. Also, expensive ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data