What Is Addigy?

Addigy is a cloud-based IT management platform that enables IT admins to manage macOS, iOS, iPadOS and tvOS devices in real-time.

Addigy is the only multi-tenant Apple device management solution that combines MDM with live agent capabilities, providing an intuitive platform with zero-touch provisioning, asset management, monitoring and automated remediation, remote access, software deployment, system updates, configuration management, and more.

Who Uses Addigy?

Addigy is for MSPs and enterprise IT teams who need to manage and secure the Apple devices connecting to their managed networks.

Where can Addigy be deployed?

Cloud-based
On-premise

About the vendor

  • Addigy
  • Located in Miami, US
  • Founded in 2014

Addigy support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, Denmark, Finland and 6 others

Languages

English

Addigy pricing

Starting Price:

US$6.00/month
  • Yes, has free trial
  • No free version

Addigy does not have a free version but does offer a free trial. Addigy paid version starts at US$6.00/month.

Pricing plans

About the vendor

  • Addigy
  • Located in Miami, US
  • Founded in 2014

Addigy support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, Denmark, Finland and 6 others

Languages

English

Addigy videos and images

Addigy Software - Create and enforce policies to maintain always-on compliance.
Addigy Software - Instantly remote control into a macOS device with a single click.
Addigy Software - Manage multiple Apple Push Certificates in a single environment.
Addigy Software - Access maintenance tasks, custom facts, and more.
Addigy Software - Access real-time device data with Addigy’s GoLive feature.
View 6 more
Addigy video
Addigy Software - Create and enforce policies to maintain always-on compliance.
Addigy Software - Instantly remote control into a macOS device with a single click.
Addigy Software - Manage multiple Apple Push Certificates in a single environment.
Addigy Software - Access maintenance tasks, custom facts, and more.
Addigy Software - Access real-time device data with Addigy’s GoLive feature.

Features of Addigy

  • Access Controls/Permissions
  • Alerts/Notifications
  • App Management
  • Asset Tracking Software
  • Audit Management
  • Authentication Software
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Capacity Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customization
  • Dashboard Software
  • Data Management Software
  • Deployment Management
  • Device Enrollment
  • Endpoint Management
  • For MSPs
  • IT Asset Management Software
  • IT Reporting
  • Inventory Management Software
  • Issue Auditing
  • Maintenance Scheduling
  • Mobile Access
  • Network Monitoring Software
  • Network Wide Management
  • Password Manager Software
  • Patch Management Software
  • Real Time Notifications
  • Real-time Alerts
  • Remediation Management
  • Remote Access/Control
  • Remote Device Locking
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Security Management
  • Self Service Portal
  • Software Management
  • Supplier Management
  • Synchronization Scheduling
  • Usage Tracking/Analytics
  • Vulnerability Scanning

Alternatives to Addigy

Next-generation Apple device management for macOS, iOS, iPadOS, and tvOS. Learn more about Kandji
Apteriks offers hosted IP Address Management (IPAM) software, which is currently being expanded into CMDB space.
Pulseway is an award-winning IT management platform that gives you complete control over everything IT.
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
NinjaOne (formerly NinjaRMM) is the easiest, all-in-one IT management solution that MSPs and IT professionals love. Learn more about NinjaOne
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals. Learn more about Wrike
N-able N-sight RMM is a complete solution that makes remote access, management, ticketing, and billing easier for MSPs and IT Pros
Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!

Reviews of Addigy

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.5
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
31%
Matt
Matt
Director of Technology and Security in US
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Addigy - Mac Management with vision for future of PaaS and device impermanence

5.0 2 years ago

Comments: What a fantastic company to work with. Deep level knowledgeable professionals are on hand from lead inception to 10 years down the road in partner relationships. I cannot name another organization that partners as deeply for our success as Addigy.

Pros:

The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Cons:

Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

Alternatives Considered: Jamf Pro

Reasons for Choosing Addigy: Scalability primarily. Some component of us not wanting to own the infrastructure and management of the apple relationship as well. We wanted to grow, and in order to do so we had to have scale from a Mac perspective to serve the needs of executives and high salaried employees that want to adopt cloud resources in the same identity base as their windows counterparts.

Reasons for Switching to Addigy: The people at the company. Addigy screamed partnership from minute one.

Sven
Systems Engineer in US
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Addigy makes life easier!

5.0 4 months ago

Comments: Addigy makes it very simple to deploy new machines into an environment, while also providing advanced options for when I need more customization. The solution truly is the best of both worlds for my Mac endpoints.

Pros:

Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.

Cons:

Addigy has an opportunity to improve their monitoring tools. While they are great when reporting when I request to be informed if a server goes offline, the ticket does not auto-close if it comes back online. Also, it seems to hoard old version of software in their local repository on the workstations, which could fill up space, but that could be an issue on my end not knowing how to automate cleanup.

Alternatives Considered: Jamf Pro and Kandji

Reasons for Choosing Addigy: Kaseya is not as powerful at remote management of macOS products, nor does it provide an MDM solution

Switched From: Kaseya VSA

Reasons for Switching to Addigy: Pricing, Reviews, and usage within an MSP

Becky
Software Support Specialist in US
Primary/Secondary Education, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Convenient Software to Manage Devices

4.0 4 weeks ago New

Comments: We are a school that over Covid went from about 150 devices on our campus to over 900. We previously did all maintenance and set up manually or through large charging carts that we could do 30 devices at a time, but it would be lengthy. The most significant benefit is that now, when we update and set up devices for the next school year, one person can get through and do it all within a few weeks, as opposed to the months it would take without the software. There is no more manually adding each app for each device. I have the devices set up for which policy they are in, and as soon as I connect them to the internet, they start loading all apps within that policy and all the restrictions are set.

Pros:

What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.

Cons:

All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do.

Addigy Response

3 weeks ago

Thank you for your kind words, Becky! We're glad to hear that Addigy is working well for you and your team. We appreciate your feedback on our support team, and we'll pass along your compliments. Our goal is always to provide prompt and helpful support to our users. Thanks again for choosing Addigy!

jp
President in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

MSP Friendly MDM Solution for Mac

5.0 3 months ago

Comments: Addigy allows us to manage a large number of computers with few people. Being able to setup procedures for multiple clients in one interface is extremely valuable. This allows us to apply the work we do for one client to others easily.

Pros:

We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs. Addigy has also streamlined their interface which helps.

Cons:

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.

Mike
Mike
Systems Automation Engineer in US
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple, efficient device management.

5.0 4 months ago

Comments: Top notch.

Pros:

Ease of use. Able to view all assets under a single pane of glass type environment. Reports are easily and quickly compiled

Cons:

nothing really. The entire system is simple to use and provides the best options for managing our client assets.

Alternatives Considered: Jamf Pro

Reasons for Switching to Addigy: Simple interface, remote support tools for connecting quickly to our client assets. Efficient process for updating 3rd party applications, as well as the ability to quickly create policies and MDM configurations.