--- description: Learn more about OpenRMA pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpenRMA Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [OpenRMA](/software/154526/openrma) # OpenRMA Canonical: https://www.capterra.ca/software/154526/openrma Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/154526/openrma?page=2) > Software for Repair Centers. Computer Repair Shop Software, Mobile Repair shop Software and any kind of repair shop. Repair Trackin CRM > > Verdict: Rated **4.8/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OpenRMA? OpenRMA created to help technicians and companies on the repairing markets, centers and individuals who keep track repairs or warranty contractors. It combines Repair Tracking, RMA Management, Invoic ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 22 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenRMA - **Founded**: 2016 ## Commercial Context - **Starting Price**: £199.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: One Time Fee for unlimited use. Or monthly based on cloud version - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Slovenian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Barcode/Label Management - Billing & Invoicing - CRM Software - Employee Management - Estimating - Intake Management - Inventory Management Software - Job Management - Multi-Location - Point of Sale (POS) - Repair Tickets - Repair Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.ca/directory/30903/computer-repair-shop/software) ## Alternatives 1. [RepairDesk](https://www.capterra.ca/software/146659/repairdesk) — 4.7/5 (245 reviews) 2. [BytePhase](https://www.capterra.ca/software/216610/BytePhase) — 4.9/5 (18 reviews) 3. [RepairCMS Ultimate](https://www.capterra.ca/software/1071688/RepairCMS-Ultimate) — 5.0/5 (6 reviews) 4. [RepairDash](https://www.capterra.ca/software/1096710/RepairDash) — 5.0/5 (2 reviews) 5. [Repair Spots](https://www.capterra.ca/software/174055/repair-spots) — 5.0/5 (5 reviews) ## Reviews ### "Easy to use and flexible" — 5.0/5 > **NIKITA** | *September 14, 2026* | Mining & Metals | Recommendation rating: 9.0/10 > > **Pros**: OpenRMA has everything we need for our work. I like that the interface is simple and not overloaded with unnecessary things or animations. There is also a good level of customization. Our company not only services and supports equipment, but also manufactures it, and we can use OpenRMA for some of our production processes too. Support is very fast. If I have a question, I usually get an answer quickly. I also like that I can suggest new features. Some features I asked for were actually added later, which is great. > > **Cons**: I would like to have a form editor directly in OpenRMA. Right now, forms have to be edited in a desktop editor and then sent to the OpenRMA team for verification and uploading. So it is better to prepare the form carefully before sending it, especially if you don't want to ask them to update it several times. But for me, this is not a big problem. > > Overall, OpenRMA is a great service. I would definitely recommend it, especially to companies that repair and service equipment. ----- ### "Excellent product for any size service operation." — 5.0/5 > **PETER** | *September 22, 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: This product is excellent, and the customer support is outstanding. They responded promptly to all our customization requests and support needs. OpenRMA effectively fulfilled our service requirements for workflow, inventory control, and repair tracking from start to finish. The user interface is easy to understand and use. After using the Server Version for a couple of years, we decided to switch to the Web Version. Customer support made this transition seamless and efficient. After evaluating various products, we ultimately chose openRMA. Our experience with their customer support, installation, and testing was seamless. The software functioned perfectly right from day one, and the implementation process was straightforward. Given the quality of service and performance, I expected to pay thousands of dollars more for this type of software. > > **Cons**: Consider implementing a better reporting tool and form customization, along with increased end-user customization of fields. > > I am truly impressed with this product and its customer support\! It delivered excellent results from the very beginning, and the implementation process was incredibly smooth. Transitioning from the server version to the web version was hassle-free. This software is excellent for service organizations of any size. ----- ### "We’ve been using OpenRMA for a year, and it has completely transformed the way we manage our RMA process" — 5.0/5 > **Lee** | *September 24, 2026* | Printing | Recommendation rating: 10.0/10 > > **Pros**: What we liked most about OpenRMA was its intuitive, user-friendly interface and configurable nature. The platform made it easy to track, manage, and process RMAs efficiently, saving valuable time and improving overall productivity. One of the biggest benefits has been the visibility it provides into product issues and failure trends. The reporting and analysis capabilities have helped us identify recurring problems, gain deeper insights into potential manufacturing issues, and ultimately improve processes across the business. We also appreciated the clear visibility of case status and the streamlined workflow. OpenRMA makes it easy to stay organised, while the ability to send customised emails at every stage of the RMA process ensures customers remain informed throughout the entire journey. Overall, OpenRMA has provided a reliable and efficient solution that has significantly enhanced our RMA management process. We initially approached the implementation by looking at how OpenRMA could fit into our existing processes. However, we quickly realised that the workflows already built into OpenRMA were far more effective than our own, leading us to adopt and benefit from its approach. OpenRMA provides a clear, centralised view of each RMA’s complete history, including who has worked on it and its current stage in the process. This transparency makes updates easy to access without having to chase colleagues for information. > > **Cons**: There is very little to dislike about OpenRMA. If there is one area that could be improved, it would be the reporting capabilities, particularly in terms of generating more advanced or customisable reports. However, this is a relatively minor point and has not significantly impacted our day-to-day use of the platform. > > We have been using OpenRMA for almost a year, and our overall experience has been extremely positive. As with any new system implementation, there were a few initial teething issues. However, these were largely due to our own understanding of the platform rather than any shortcomings in the software itself. Whenever we encountered challenges, the OpenRMA support team responded quickly and professionally. Their customer support has been outstanding, with issues typically resolved within 24 hours, often much sooner. The same high level of responsiveness applied to feature requests and modification requests. Over the past year, OpenRMA has become an integral part of our operations. The combination of an effective platform, flexible configuration options, excellent visibility into product quality trends, and exceptional customer support has made it a valuable investment for our organisation. ----- ### "Centralized our service operation and made our data truly usable" — 5.0/5 > **Mark** | *September 25, 2026* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: The biggest benefit has been the visibility it gives us across our entire service operation. We were able to consolidate four offices and remote employees into a single interface instead of managing everything through multiple Google Sheets. The standardized data has also been a huge improvement. We can now pull reports and have updated information in our Power BI dashboards in under five minutes. Having everything in a consistent format makes the data easy to parse and gives us information we can actually use to manage workloads, identify trends, and make decisions. The customer portal has also helped us scale. As we add customers, we can quickly direct them to the portal and give them a consistent way to submit and track requests. Support has been another major strength. Communication is quick, and the team has been very responsive to the smaller adjustments that can make a big difference in our technicians' day-to-day workflows. > > **Cons**: As we have expanded how we use the platform, there have been small workflow adjustments and configuration changes we have needed to make along the way. However, the support team has been very responsive in helping us work through those changes, so they have not been major obstacles. > > Our overall experience has been extremely positive. We went from a fragmented process spread across multiple spreadsheets to a centralized system that gives us better visibility, cleaner data, faster reporting, and a much more scalable way to manage our service operation. It has made it easier for our technicians to do their jobs, easier for management to understand what is happening across multiple locations, and easier for us to provide customers with a consistent experience. The combination of the platform itself and the responsiveness of the support team has made a meaningful difference in our day-to-day operation. ----- ### "We recommend RMA software to Turkish technical service companies." — 5.0/5 > **Sait** | *September 28, 2026* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: A great program for businesses providing technical service; we've been using it for about 3 years and are extremely satisfied. It has all the features we need, and the RMA software team always provides the necessary support for any additional features we may require. > > **Cons**: So far, there haven't been any negative aspects from our perspective; we just needed some additional features specific to our needs, and the RMA team is already providing us with the necessary support for that. > > A truly flawless technical service software. We recommend RMA software to Turkish technical service companies. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/154526/openrma?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/154526/openrma) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data