Brushfire

A powerful multi use Registration Platform

Comments: Fantastic would highly recommend this product.

Pros:

Brushfire is an outstanding multi-use ticketing platform perfect for all sized events and loaded with great reporting, registration, and check in tools. Its very easy to use compared to other platforms on the market and gives you multiple personalisation tools in the ticketing space to make your event run smoothy. I would highly recommend this platform and the customer service and support is better then the majority of software companies on the market.

Cons:

Lack of triggers to automate email communication or customised forms to collect additional information (and only additional information) post registration.

Excellent Event Management Tool

Comments: Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Pros:

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Cons:

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

Comments: We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros:

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons:

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

So robust, yet so easy to use!

Comments: Amazing! We'll be using them again and again - and recommending them to others!

Pros:

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Cons:

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Alternatives Considered: SquidHub and Eventbrite

Reasons for Choosing Brushfire: Ease of use. RE was not initially an event tool, this was added and as a result it's limited, clunky, and not user friendly.

Reasons for Switching to Brushfire: The amazing price point, the rich collection of features, and the incredible support team based in Dallas (just a short drive from us) if we ever need anything (though they have been incredible to work with via email, so we've had no need to go talk to them in person.)

Does the (basic) trick

Comments: We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.

Pros:

Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.

Cons:

I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.

Alternatives Considered: RegFox, Event Espresso and Whova

Reasons for Choosing Brushfire: We were dissatisfied with Eventzilla's reporting and analytics as well as general usability.

Switched From: Eventzilla

Reasons for Switching to Brushfire: Brushire seemed a low-cost, well-built solution that would save us the work of creating our own solution but still provide some flexibility. We were particularly keen on the way Brushfire handles group ticketing--we can set this so that personal information is required only from the purchaser and not from each ticket-holder. (If you prefer, you can require personal information from everyone.)

Awesome customer service that backs up a great product

Pros:

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Cons:

Any problems I have had with it, customer service have always found a good soloution.

Alternatives Considered: Eventbrite

Reasons for Choosing Brushfire: They were too expensive and had too much additional advertising

Switched From: Eventbrite

Impressed

Comments: We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.

Pros:

The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.

Cons:

We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.

Alternatives Considered: RingCentral Events

Reasons for Choosing Brushfire: Needed live customer service, better call to action features with attendees, and a company we could grow with.

Reasons for Switching to Brushfire: Found out they were developed in the beginning to help a church in Southlake, TX, and then expanded on that originally vision.

Great product and support

Comments: Brushfire helped me manage and connect with an event hosted in 250-300 locations worldwide and provided active and helpful support.

Pros:

Support team I can trust to help and execute on questions I ask

Cons:

Have to log-in every time to back-end. Took a little bit to master Orders/Attendees tabs

Alternatives Considered: RegFox

Reasons for Switching to Brushfire: Flexibility and cost

Growing with our Organization

Comments: I have enjoyed working with Brushfire and having one customer service agent available to us ([sensitive content hidden]
) who knows our needs from working with us for several years.

Pros:

I like that Brushfire continues to grow and desires to meet the needs that we have.

Cons:

I think Customizable Reports need to add an AN/OR filter choice.

Former user

Comments: Good I just found cheaper options so when we had to renew a contract we went with on the stage

Pros:

I really like the customer support and that they could take down a block of tickets for me when I needed to block out comp tickets

Cons:

It was a little bit more expensive than we would’ve liked

Brushfire

Comments: Brushfire delivers speedy, world class customer service. If there is anything I am unfamiliar with, the representatives are always so helpful and quick to respond. I have graduated from a beginner user to intermediate pretty quickly with the guidance of their team. This is my 3rd year using this program for our 1000+ person event and
[SENSITIVE CONTENT] has been one of the main CSR's that has supported my many questions over the years.
[SENSITIVE CONTENT] and the rest of his colleagues will guide you every step of the way with much professionalism and joy!

Pros:

I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments.

Cons:

I can't think of anything to comment on at this time as we love everything about Brushfire.

Best ticketing service available

Comments: Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful.

Pros:

I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.

Cons:

It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print. It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.

Next level platform!

Comments: Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants. However, through the help with my amazing customer agent, I was able to accomplish a successful set up with a professional and organized site. He even made me aware of options that I was not even aware of. I would say that the customer service was my highlight, as I felt that he was directly with my team. He literally set up calls with me until everything was working smoothly and to my complete liking. He was the most patient person I've worked with that wasn't directly tied to my ministry. He truly took on the care of ensuring a thorough set up as if it was his own. I truly value my whole experience!

Pros:

I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.

Cons:

It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.

These folks are AMAZING!!!

Comments: Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so discouraged but we now regret not starting with Brushfire. A great company!!

Pros:

From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!

Cons:

Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.

Minimalistic Virtual Event Platform, Does the Job

Comments: So far it's good. We had some minor connection issues, but only a few viewers had the issue.

Pros:

Easy to use and minimalistic. If you're just looking for a virtual event platform to run events or webinars that don't require a virtual hall or extensive interactive features, BrushFire is the one.

Cons:

Analytics features of viewers are not very intensive. Setting start time and duration of videos is by the minute, so you'd need to add filler/bumper slides to your videos to round the videos to the minute. It would be better if we can do it in minutes and seconds. Chat will refresh between sessions. It would be better if it can carry over to other sessions in the same channel within the same day.

Bridging the Gap Review

Comments: We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.

Pros:

Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed.

Cons:

We like much about the Brushfire software.

Brushfire has all of the qualities of a great software!

Comments: Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Pros:

Great reports for our staff to give updates and great accounting reports! Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Cons:

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

Feature Rich and Powerful

Comments: Our online event registrations and ticket sales have greatly increased since using Brushfire. The "customers" tell us how easy it is to use.

Pros:

This system presents a beautiful UI for people registering/purchasing tickets. Free events are free to use. We only pay if we are charging for an event. The features are extremely rich. Easily upsell related merchandise or other events. Customer service is 5 star. Don't have time to set up an event or have an event with advanced needs? No problem. Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.

Cons:

Because it is so robust and powerful, setting up an event is not the easiest task. This is where the 5 star customer service makes up for it. They will set up any event for you.

Great For Event Registrations!

Pros:

I like that different unrelated events are all accessible on one site. If I register for a training with my job, a church event, and concert, all unrelated events, they all show up in one spot so that I can keep up with dates, registration, tickets, etc. I like when events offer Brushfire as a way to register. It makes it simple!

Cons:

I do not have any dislikes for Brushfire. It has worked very well for me thus far.

Great!

Pros:

Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options.

Cons:

Security rights are not specific enough. We would like select which users have specific financial rights.

Friendly. Allowed customization and always willing to work with us on new ideas or features.

Pros:

Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

Cons:

The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

Pros:

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Cons:

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

We use this software fairly regularly for concerts and events

Pros:

Simple to use for selling tickets, reporting options are good. Learning curve is easy even for those who are not computer people.

Cons:

The return/exchange interface is kind of clunky. It would also it seems like we used to be able to click multiple seats to add to cart rather then having to add them one at a time but made that is a set up issue and not a software issue.

Exemplary service since 2005/2006

Comments: Our experience with this online ticketing service has been fantastic in every aspect. We have used this service every year for our major Christmas productions (2-3 shows). Response time to any requests for additional support or customization for our event needs is always immediate. They are exceptional in every way and we will continue to use this service for all our online ticketing needs, and will continue to encourage others in our organization to do so. Impossible to imagine another ticketing company providing the quality of product and service that Brushfire does.

Pros:

Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Cons:

Nothing comes to mind.

Perfect solution for our needs!

Pros:

Immediate customer service! Every question is resolved within minutes. We love the support from Brushfire.