15 years helping Canadian businesses
choose better software

Canada Local product
Keela

Keela

Canada Local product

What Is Keela?

Keela is a fundraising CRM that unifies fundraising and donor communications. Keela’s uniquely powerful solution bridges the gap between fundraising and comms, allowing nonprofits to improve donor relations through targeted, multi-channel approaches.

Keela's platform allows you to pull critical donor information directly from your CRM into your donor communications, so you know who to ask for a donation, the best time to ask them, and the perfect amount to ask for.

Who Uses Keela?

Keela is the ultimate donor management & fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more!

Keela Software - Dashboard
Keela Software - Reports
Keela Software - Intelligence Report
Keela Software - Fundraising
Keela Software - Donor Score

Not sure about Keela? Compare with a popular alternative

Canada
Keela

Keela

4.3 (270)
Local product
US$99.00
month
Free version
Free trial
78
10
4.3 (270)
4.4 (270)
4.5 (270)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$20.00
month
Free version
Free trial
202
70
4.1 (6,693)
4.3 (6,693)
4.1 (6,693)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Keela

Zoho CRM
Top rated features
Communication Management
Help Desk Management
Product Catalog
Salesforce Sales Cloud
Top rated features
Client Tracking
For Sales Teams/Organizations
Shared Contacts
Tapestry
Top rated features
Communication Management
Community Management
Real-Time Notifications
BoomerangFX
Top rated features
No features have been rated by reviewers for this product.
Eleo
Top rated features
Donation Tracking
Donor Management
For Nonprofits
DonorView
Top rated features
Donation Tracking
Donor Management
For Nonprofits
Bitrix24
Top rated features
Client Database
Customer Database
Marketing Automation Software
Little Green Light
Top rated features
Donation Tracking
Donor Management
For Nonprofits
Pushpay
Top rated features
Donation Tracking
Online Giving
Payment Processing Software

Reviews of Keela

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.5
Features
4.0
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Josh
Josh
Executive Director in Canada
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Keela for a small non-profit

5.0 6 months ago

Pros:

Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features.

Cons:

Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development.

Elsa
General Manager in Canada
Performing Arts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hearty Recommendation

4.0 6 months ago

Comments: We've loved having Keela since the beginning. It is an integral part of running our company and the software does everything we need it to do.

Pros:

Customer service is amazing. Constantly updating to make better. Very easy to navigate and use.

Cons:

Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us.

Rafael
Marketing & Fundraising Manager in Australia
Philanthropy, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A reasanably good software, with usability downfalls

2.0 3 years ago

Comments: It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Pros:

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Cons:

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Keela Response

3 years ago

Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

Mackenzie
Mackenzie
Watershed Education Lead in Canada
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A CRM that better fit our needs.

4.0 4 years ago

Comments: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Pros:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Cons:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Keela Response

3 years ago

Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team!

Adrian
Adrian
CEO in US
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Keela is better than most

4.0 6 months ago

Comments: Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.

Pros:

Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement.

Cons:

When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time.