Uplisting

The Best I've Found

Comments: Phenomenal, I won't be going anywhere, they have really proved themselves to vacation property managers that they put us first. They are slowly trying to master each new feature without comprising the overall use of what makes them great.

Pros:

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Cons:

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

Alternatives Considered: Avantio

Reasons for Switching to Uplisting: integrated inbox, pricing, support, and the temptation of future new features like the app, and website widget.

Buy this instead of paying 20% to an Airbnb/VRBO manager

Comments: We are able to automate almost every aspect of the Airbnb/VRBO process from check-in to automated review asks and review leaving, cleaning, dynamic pricing etc.

Pros:

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Cons:

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

Alternatives Considered: Hostaway, Hostfully Property Management Platform, Guesty and Lodgify

Reasons for Choosing Uplisting: Guesty was getting too expensive and Uplisting offered better options

Switched From: Guesty

Reasons for Switching to Uplisting: Uplisting offered to best options, stability and value

Great Channel Manager

Comments: Very good - easy to onboard and has helped to offer our guests a seamless experience. The support team responds promptly.
Would recommend.

Pros:

Integrates with almost all of the big platforms and pricing engines. Great automated customer email system. Easy to update pricing and add different pricing to different platforms. Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Cons:

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point. Haven't had as many direct bookings through their web platform/portal as would have hoped. Phone app could be more user-friendly.

Could be so good - but has too many issues...

Comments: I wish wish wish these guys improved their software. It has the potential to be amazing but there are some major flaws. We decided to go with uplisting as their price is so competative compared to Guesty - but it seems that you get what you pay for - a buggy, wannabe SAAS. Building a software that can't be used on a phone, for an industry that is often on its feet, is hard to understand. Uplisting's suggestion forum for is full of ideas from customers, but I believe this is precisely because their software doesn't do the trick for most. What makes the experience of this software so infuriating, is that you want it to be good, so invest loads of time in the set up, give the benefit of the doubt to customer service, hang on until everything is set up to evaluate it - only to find that it still doesn't work. I wish I could get back the time I've spent in trying to set up our Uplisting account (over 2 weeks). I don't recommend others waste their time like I have.

Pros:

This system has so much potential - lots of neat features like direct booking websites, deposit systems, automated messages (if it is working). Great integrations with platforms (except VRBO). Great pricing control. Really nice 'how to' videos by the founders for most setup needs...

Cons:

The design is not responsive - so we can't use any of the features of this software on our mobiles, that's right: none at all, not even when you're in a bind and can't get to a desktop. The mobile app that does exist is less than minimal only allowing you to message guests: BUT: - the saved responses don't work - it doesn't load previous conversations - you can't see when a guest has sent a messages (could be a minute ago, could be 1 day ago). The automated outbound messaging system doesn't work for last min bookings so guests are left without checkin details and info about their booking (!) The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be). The customer service has real people (which I suppose is a plus) and they do try to help, but 9/10 they don't know how to help and even take around 1-2 days to respond to you. They don't run customer service for a hospitality software on the weekends, which to me makes no sense as their customers are all using their platforms on the weekend... All of this compounds to make it really hard to use. Leaves an awful lot to be desired.

Large BANG for the money

Comments: Overall it has been very good. Thankfully it is easy to use because Customer Service is a bit lacking.

Pros:

Managing all my channels in place is beyond helpful.

Cons:

Customer service is lacking. Can take up to an hour to get an answer via chat. Most times the answer they give is either a link to a page I have already read or so vague is of little value.