--- description: Learn more about SilverBlaze Customer Portal pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SilverBlaze Customer Portal Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [SilverBlaze Customer Portal](/software/154122/capricorn) # SilverBlaze Customer Portal Canonical: https://www.capterra.ca/software/154122/capricorn Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/154122/capricorn?page=2) > Provide customers with the 24/7 access they demand with self-service web portals that integrate with your current utility systems. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SilverBlaze Customer Portal? SilverBlaze is a web portal solution built specifically for utility providers who strive to increase customer engagement, improve billing \& payments, and to reduce strain on internal resources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SilverBlaze - **Location**: Richmond Hill, Canada - **Founded**: 1999 ## Commercial Context - **Starting Price**: $20,000.00 - **Pricing Details**: Pricing varies based on modules required. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, United States ## Features - Access Controls/Permissions - Billing & Invoicing - Collaboration Tools - Content Management System (CMS) Software - Customer Management - Customizable Forms - Document Management Software - Drag & Drop - File Sharing Software - Forms Creation & Design - Meter Data Management - Metered Billing - Online Payments - Penalty/Cut-Off Processing - Process/Workflow Automation - Rate Management - Self Service Portal - Work Order Management ## Support Options - Chat ## Category - [Portal Software](https://www.capterra.ca/directory/14/portal/software) ## Related Categories - [Utility Billing Software](https://www.capterra.ca/directory/20017/utility-billing/software) - [Portal Software](https://www.capterra.ca/directory/14/portal/software) - [Utility Management Systems Software](https://www.capterra.ca/directory/30972/utility-management-systems/software) - [Forms Automation Software](https://www.capterra.ca/directory/10023/forms-automation/software) ## Alternatives 1. [El Dorado Utility Billing](https://www.capterra.ca/software/21260/utility-billing-software) — 4.3/5 (78 reviews) 2. [Muni-Link](https://www.capterra.ca/software/128792/muni-link) — 4.8/5 (59 reviews) 3. [AMCS Utility Billing](https://www.capterra.ca/software/55011/amcs-utility-billing) — 4.8/5 (80 reviews) 4. [Cogsdale](https://www.capterra.ca/software/12557/customer-service-management) (0 reviews) 5. [Utility Management System (UMS)](https://www.capterra.ca/software/170267/utility-management-system-ums) — 4.0/5 (1 reviews) ## Reviews ### "Unmatched Service Level, Thumbs Up" — 5.0/5 > **Roberto** | *April 29, 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs. > > **Cons**: No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job. > > SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time ----- ### "Dependable Form and Customer Management Solution" — 5.0/5 > **Othuke** | *April 29, 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: SilverBlaze is an impressive and determined utility control system for businesses > > **Cons**: SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance. ----- ### "Excellent quality and service." — 5.0/5 > **Jody** | *March 20, 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The product has great flexibility for integrating with other software and customers really enjoy the presentation online. > > **Cons**: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great. > > Excellent quality and superb service. ----- ### "SilverBlaze was easy to work with when setting up our new customer portal." — 4.0/5 > **Kate** | *March 22, 2018* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login. > > **Cons**: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful. > > Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing. ----- ### "Happy SilverBlaze Customer" — 5.0/5 > **Sarah** | *March 8, 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services. > > **Cons**: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data. > > SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/154122/capricorn?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/154122/capricorn) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data