NetHunt CRM

Incredibly Flexible CRM

Comments: Tech support over chat and email is fantastic. [SENSITIVE CONTENT HIDDEN] are extremely helpful and responsive. They take user suggestions seriously and accept constructive criticism graciously. The support pages are well written and useful. Honestly, I would say my chats have been more about learning curve and suggestions -- I haven't found any bugs or real disappointments. A quality team and product.

Pros:

I am not in sales. Along with tracking my contacts, my use is more project/task based and file heavy (docs, spreadsheets, presentations). Most CRM's are "sales" focused, some are Contact focused, some Deal focused, some Opportunity focused (Salesforce), some perhaps trouble ticket focused. But this is way too narrow. I am in finance and a consultant, and I also have many other projects outside of "pure" work. A great CRM would be paradigm agnostic. You could customize it around Contacts, Files (a real differentiator for NetHunt), Deals, Projects, whatever you like. NetHunt easily allows you to do that: I am not in sales. Along with tracking my contacts, my use is more project/task based and file heavy (docs, spreadsheets, presentations). Most CRM's are "sales" focused, some are Contact focused, some Deal focused, some Opportunity focused (Salesforce), some perhaps trouble ticket focused. But this is way too narrow. I am in finance and a consultant, and I also have many other projects outside of "pure" work. A great CRM would be paradigm agnostic. You could customize it around Contacts, Files (a real differentiator for NetHunt), Deals, Projects, whatever you like. NetHunt easily allows you to do that: It easily allows creation of custom objects (Article, Song, Recipe) with custom fields including the ability to link a file (Word, Excel, photo, mp3 ...) with one click file launch. It is nothing-centric -- not tied to a pipeline paradigm or a contact paradigm At allows many to many object linking -- In NetHunt, I can open a Project and see it is linked to a Task due soon. Since that task is linked to the Contact Bob, I open Bob so I can start a call. I see that Bob is also linked to another task also due soon, so now I know to ask Bob about that one too. That task includes a spreadsheet I linked to it, so I open that File object and notice that it also links to Bob . Looks like I need to include Sally in our call ...... Now I am surfing my CRM like I surf the web. This is exactly how life really works -- it's organic, messy, interconnected. NetHunt gets it!

Cons:

If you are mainly mobile focused, NetHunt may not be for you. The mobile app is not (yet) as strong as the desktop app. Still, it gets the job done and lives on my phone's home screen.

Excellent value for money with many features and unlimited contacts, and email sends!

Pros:

It seamlessly integrates with Gmail. It has unlimited contacts, and email sends so that we don't have to fear exploding cost.

Cons:

What is missing is a website tracking cookie that allows you capture website browsing behavior and to trigger emails.

Alternatives Considered: Zoho CRM, monday sales CRM, Zoho Campaigns, Copper and HubSpot CRM

Reasons for Choosing NetHunt CRM: ConvertKit became too expensive due to the high number of subscribers that we had and ConvertKit is rather an email marketing tool than a Sales CRM tool.

Switched From: ConvertKit

Reasons for Switching to NetHunt CRM: Because NetHunt has no limitations, contacts, and email sends. NetHunt is seamlessly integrated into Gmail. NetHunt is very customizable.

Great software

Comments: I have had a great experience using Net Hunt.

Pros:

This software allows you to have multiple databases for each area in your firm. Easy of use is the greatest quality.

Cons:

Searching for different subjects can be confusing.

Great experience so far

Comments: Great so far! I adopted to use with a newly hired Virtual Assistant and it has been a great tool for the two months we have been adopting it.

Pros:

We love that NetHunt integrates with Gmail pretty seamlessly. Our marketing team has used tools better for automation, and our operations team have used tools better for customer management, all of which are good at manager contacts at scale. NetHunt's sweat spot is balancing these while also making individual outreach a breeze.

Cons:

There have been a few features that are unclear. We spent a lot of time building out Workflow automations in a way that is intuitive and mimics how similar software works only to discover NetHunt's workflows operate differently. Had there been better advanced user information this could have been avoided. Thankfully their support has been both responsive and helpful in each of these instances. It would also be nice to pull reports based on a broader swath of criteria. Our pipelines are non-money-generating but the report that would be most helpful can only pull based on the $ criteria.

Alternatives Considered: ActiveCampaign, Mixmax, Streak, NetSuite, Apollo, Keap and HubSpot CRM

Reasons for Switching to NetHunt CRM: We have or currently use all of the other software listed and find deal-breaking limitations, or it was cost-prohibitive to work around them. We moved our marketing automations from KEAP to ActiveCampaign. Both have a CRM and track customer interactions but neither is great for a business development person trying to send individual emails. Apollo and Streak are great but offer a similar feature set to NetHunt for a higher price. HubSpot limits the number of pipelines you can have to 2 for starter plan users and charge $500/mo if you want to add more. NetSuite is robust for invoicing and as an ERP but again, sending an email from it is awful. Mixmax is an incredible tool that’ll we use for their calendar/scheduling function, email tracking, and email templates. Mixmax fell short of being our only tool in their lack of pipeline tracking, email sequences being a bit too simple, and limitations to their automation (you can't create a reminder task unless you're on the enterprise plan... why?). NetHunt has hit the sweet spot for us and works with the other tools in our tech stack (HubSpot for technical support tickets, ActiveCampaign for marketing automation, Mixmax for scheduling, NetStuite for quotes, invoices, and ERP).

Daily NetHunt User

Comments: Great overall experience. Customer service is fast and dependable. Everything works as it should.

Pros:

The software is easy to implement and to use. There aren't too many options that I don't need that could make it overly complicated.

Cons:

It lacks social media integration to launch posts across multiple social platforms

Alternatives Considered: HubSpot CRM

Reasons for Switching to NetHunt CRM: NetHunt was simpler and I only needed to purchase one product.