What Is Connecteam?

Connecteam is a workforce management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app.

Who Uses Connecteam?

Connecteam serves the following industries; hospitality, retail, construction, manufacturing, healthcare, services, security, HVAC, and any other industries that have a need to manage their staff.

Where can Connecteam be deployed?

Cloud-based
On-premise

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015

Connecteam support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

Connecteam pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • Yes, has free version

Connecteam has a free version and offers a free trial. Connecteam paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015

Connecteam support

  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

Connecteam videos and images

Connecteam Software - Time Clock
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Connecteam video
Connecteam Software - Time Clock
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Features of Connecteam

  • 360 Degree Feedback Software
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Benchmarking
  • Brainstorming
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Capacity Planning Software
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Comment Library
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management Software
  • Content Library
  • Content Management System (CMS) Software
  • Contractor Management Software
  • Course Authoring Software
  • Course Management
  • Course Publishing
  • Course Tracking
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Capture and Transfer
  • Data Import/Export
  • Directory Listing Management
  • Discussions / Forums
  • Dispatch Management
  • Document Capture
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Forms
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Benefits Administration
  • Employee Database
  • Employee Directory
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Management Software
  • Event Scheduling
  • Facility Asset Management
  • Facility Scheduling
  • Feedback Management
  • File Sharing Software
  • File Storage
  • For HVAC Companies
  • For Lawn Care
  • For Nonprofits
  • For Plumbing Industry
  • For Staffing Agencies
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Gamification Software
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Graphical Workflow Editor
  • Group Management
  • HR Management
  • Historical Reporting
  • Home Health Care Management
  • Housekeeping Management
  • Ideation
  • Incident Management Software
  • Interactive Learning
  • Inventory Management Software
  • Job Management
  • Job Posting
  • Knowledge Base Management
  • Knowledge Management Software
  • Layout & Design
  • Learning Management
  • Leave Tracking
  • Live Chat Software
  • Location Tracking
  • Maintenance Management Software
  • Member Directory
  • Membership Management Software
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Learning Software
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Onboarding Software
  • Online Benefits Enrollment
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking Software
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Peer-to-Peer Recognition
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Productivity Analysis
  • Profile Change Approvals
  • Profile Visibility Controls
  • Progress Reports
  • Progress Tracking
  • Project Management Software
  • Provider Management
  • Pulse Surveys
  • Punch card
  • Question Library
  • Randomization
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recognition Tracking
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Management Software
  • Rich Text Editor
  • Role-Based Permissions
  • Scheduling Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On Software
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Survey Builder
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Technician Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking Software
  • Timesheet Management
  • Touch Screen
  • Training Administration
  • Training Management
  • Transcripts/Chat History
  • Transportation Management Software
  • Trend Analysis
  • Unified Directory
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vehicle Tracking
  • Vendor Management Software
  • Virtual Keyboard
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews of Connecteam

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
17%
3
1%
2
1%
Scott
Scott
Director of Operations in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Most Valuable APP for SMB Ever

5.0 3 years ago

Comments: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Cons:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Alternatives Considered: 7shifts, Sling, QuickBooks Time and Trello

Reasons for Choosing Connecteam: We used TSheets, 7Shifts, Sling, and Trello for everything we needed. Now we have combined everything we needed in a single solution- ConnectTeam.

Switched From: QuickBooks Time

Reasons for Switching to Connecteam: Save money. Everything in one application. 24/7 live support.

ConnecTeam Response

3 years ago

Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)

Jason
Owner in Australia
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Best HR software that i've come across and by the looks of things they are just getting started.

5.0 2 months ago New

Comments: Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.

Pros:

The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.

Cons:

I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that. The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate). There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term. The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.

Connecteam Response

2 months ago

Thanks for the review Jason! Our product keeps on improving thanks to our amazing customer feedback! You can certainly create an automated procedure with our forms using our status and notes feature ! Feel free to reach out to [email protected] as we will be glad to assist!

Michael
Michael
Director in UK
Verified LinkedIn User
Facilities Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

User-friendly software with many features, but needs improvements around scheduling & time clock

2.0 6 months ago

Comments: We have been using the software for about 8 month now. Some problems have been resolved. A huge improvement was around open shifts. That feature was basically unworkable until a few months ago. However, no improvement in core functionality of job scheduling and time clock since then.

Pros:

We mainly use software for job scheduling and time clock. Pros: It is easy to create a job and a shift Easy to add an employee Job scheduling views are good Training module (courses) has been useful

Cons:

The more employees and jobs you add, the slower it gets for admin users The jobs schedule opens slow on mobile phones The app users a lot of RAM memory on desktops If you have many shifts in the schedule, the app may start freezing The company often focuses on getting some minor features rather than improving their core elements, such as Job Schedule and Time Clock Not easy to go through Time Clock entries as the hours in Job Schedule are not shown. They claim that Time Clock and Job Schedule are synced, but sync only works for mobile users to clock in and out. There is no sync for admin users, who are checking the entries! Chat feature is undeveloped. It is easy to send information to staff, but it is not possible for field staff to have 1 clear communication channel. The job schedule shows names of the person, who created a job, so field staff have multiple conversation about various jobs, rather than have 1 point of contact. If the person who created the job is away, there is no way to see the message. So software creates a communication nightmare for admin and for field staff as well.

Alternatives Considered: SMART Software, TimeGate and Ezitracker

Reasons for Switching to Connecteam: It seems easier to use

Connecteam Response

5 months ago

Thanks for the feedback, Michael. First, it sounds like you're experiencing some technical issues. Things should not load slow or freeze. The best we can suggest is to contact us so we can investigate your issues and have them resolved. As for the schedule and time clock sync, there might be a misunderstanding or unfulfilled expectations here, and we'd like to clarify: the sync doesn't mean that any scheduled shift will automatically create a time entry in the timesheets. The schedule lets users know what they need to do, when and from where, but they must clock in and out for those entries to show in their timesheets. As for the chat - what's missing for you that you feel it's undeveloped? As for employees seeing who created a shift - that's 100% to your control as an admin. Simply remove this option from the scheduling settings menu. Would like to connect with us so we can see what can be done to assist you? Please email me personally at [email protected] :)

Richard
Director in UK
Facilities Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Connecteam is the winner.

5.0 4 months ago

Comments: It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we get very little down time too.
To be honest, the only issues we do get is on IPhones that need to update their OS. If the employee doesn't do it very soon after notification it can cause Connecteam to stop working properly. Even after removing and downloading again. Learning curve for the phone owner i'd say!

Pros:

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices! Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

Cons:

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

Alternatives Considered: Jobber and Planday

Reasons for Choosing Connecteam: Didn't offer the scheduling variations, and from memory GPS wasn't available?

Reasons for Switching to Connecteam: Primarily the way the schedule job planner works. Connecteam is the best for ease of use and simplicity. Planday and Jobber were far too expensive, and we use our own downloaded PC based payroll software (12Pay) that works the best for us. So we don't need an all dancing all singing app for all.

Connecteam Response

3 months ago

Richard, thank you SO MUCH for this detailed review! We highly appreciate the time you've spent writing this review :) As for attaching a file to an Update - the way Updates work, allows you to add text and files as you see fit. There's no need to add a caption as you can simply write down whatever you like anywhere in the update. So you can actually create it as "text-image-text-PDF-text-video", and so on :) On the other hand, when attaching an image or a video in the Chat, you do have the option to add a caption as it doesn't have the Update structure :) As for iOS - All devices, including iPhones, shouldn't have any issues, especially when using a supported iOS and using the latest version of Connecteam, which is being updated mostly automatically on a weekly or bi-weekly basis. If you encounter any issues, please don't hesitate to contact us over the live chat from your admin dashboard or app :) You can also email us at [email protected] Thanks again :)

annie
Senior Accounting Manager in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Successful and affordable

5.0 4 weeks ago New

Comments: We have used a number of different document management systems over the years. I've personally tried a number of them, from the very expensive to the very inexpensive. When we recently decided to get a new document management system, we decided to try Connecteam. We've been very happy with the product so far. It's very easy to set up and use, and it's simple to navigate.

Pros:

It was the best idea I could have ever had! I've been looking for ways to organize my workflow and Connecteam allows me to do so in a way that is convenient and visual. I can keep track of tasks I need to accomplish, and have the ability to view my project status in a very user friendly way.From one MSP to another, I highly recommend Connecteam.

Cons:

I did not encounter a negative situation, in general I evaluate it positively enough.

Connecteam Response

4 weeks ago

Thank you so much for your amazing review, Annie!

Software found in