--- description: Learn more about Birdeye pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.ca/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) > AI Agents for Multi-Location Brands > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Responses - Autoresponders - CRM Software - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot Software - Collaboration Tools - Competitive Analysis - Contact Management Software - Content Management System (CMS) Software - Customer Experience Management - Customer History - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Engagement Tracking - Knowledge Base Management - Live Chat Software - Mass Texting - Message Personalization - Mobile Access - Mobile Payments - Multi-Channel Communication - Multiple Payment Options - Natural Language Processing - Negative Feedback Management - Post Scheduling - Pre-Configured Bot - Real-time Consumer-facing Chat - Reporting/Analytics - Review Monitoring - Review Notification - Review Request - SEO Audit - Scheduled Messaging - Social Media Monitoring Software - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Transaction Monitoring ... and 43 more features ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.capterra.ca/directory/34829/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.ca/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) - [AI Marketing Tools](https://www.capterra.ca/directory/34136/ai-marketing-tools/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Alternatives 1. [Brand24](https://www.capterra.ca/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [ReputationStacker](https://www.capterra.ca/software/160682/reputationstacker) — 4.9/5 (46 reviews) 4. [GiveMe5.ai](https://www.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3799 reviews) ## Reviews ### "DO NOT SIGN UP" — 1.0/5 > **Sean** | *April 1, 2025* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: Nothing. They are a terrible and outdated company. > > **Cons**: Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. > > Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. ----- ### "Great Product Great Price" — 4.0/5 > **Hemang** | *November 25, 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: The feature are great and compatible for everyone > > **Cons**: The features options are less. Could be better if have more options. > > Great product for the pricing. Best feature in affordable pricing. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *May 5, 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *August 29, 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *June 11, 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Cons**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data