Birdeye

Helping Your Customer Help Themselves

Comments: Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly.

Pros:

Ability to have all clients fall under one account and dashboard.

Cons:

Would like for the texting tool to be more robust.

Great product and affordable

Comments: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.

Pros:

So many additional features without having to hire another partner.

Cons:

So far after a year we have had great success.

Do NOt waste your money

Comments: I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with.
I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!!
I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page!
I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!

Pros:

Absolutley nothing, what they promised sounded good but they did not deliver at all!

Cons:

They lied and lied just to get me to sign up

Great review program

Comments: Used daily to respong to client reviews, which are huge as thats how most people select their professional services

Pros:

The AI generated review responses are great, emails when a client submits a review are very helpful

Cons:

Wish it was easier to have a review disputed and removed

Birdeye keeps us present on social media.

Comments: Birdeye helps drive potential clients to our website and social media.

Pros:

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Cons:

Nothing at the present time that is least helpful when utilizing Birdeye.

Birdeye Software

Comments: Fairly positive overall. Wish SMS marketing was an easier/better process.

Pros:

Review management features, the social media integration is fantastic! Very easy to use.

Cons:

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

All Spin No Substance

Comments: All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week.

Cons:

Awful after sales service and rude operators who don't know what they are doing

Birdeye review

Pros:

You can have all your channels linked in one platform, which makes really easy to manage

Cons:

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Birdeye Review

Comments: Its helpful that you can post & schedule everything for all your social media sites.
I liked the all in one dashboard.
The customer support was good.

Pros:

Birdeye is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use.

Cons:

I found it has integration issues. There was missing features.

Birdeye review

Comments: My overall experience is very good and pleasant

Pros:

Birdye is very easy and convenient, makes getting reviews more effective

Cons:

there is not much to dislike. sometimes it does not load properly but i enjoy the app

We've been using Birdeye effectively for upwards of 3 years

Comments: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Pros:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Cons:

The actual interface can sometimes be a bit difficult to navigate.

Great Product. Highly Recommend

Comments: Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets.

Pros:

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Cons:

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

My experience with the Review Reputation Platform from Birdeye

Pros:

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Cons:

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Why Get Birdeye?

Comments: Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!

Pros:

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Cons:

Not all company are perfect but they will try their best to help your company.

Simple to Use, All-in-one Platform

Comments: We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

Pros:

Everything can easily be managed, monitored, and updated in the platform.

Cons:

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Better Solutions Available. (BirdEye cares about their business not yours.)

Comments: The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.

Pros:

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Cons:

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Great Job in providing a review solution

Pros:

Results and accuracy as well as flexibility

Cons:

cost it is expensive and sometimes hard to learn and connect everything

Good experience

Comments: I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them

Pros:

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Cons:

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Zero stars would be appropriate

Comments: They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us.

Pros:

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

Cons:

Impossible to cancel. Avoid at all costs.

Bad company which is made worse by bad customer support

Comments: Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others.

Pros:

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

Cons:

Their services and support for those services are unbelievably poor

Multifaceted Solution for Digital Customer Engagement

Comments: Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Pros:

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Cons:

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Birdeye is easy and great!

Comments: Great for customer communication, super easy and quick!

Pros:

Easy texting and get notifications very quickly!

Cons:

Logs me out every time I leave work for the day!

An Integral Tool for Modern Customer Interactions

Comments: Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution.

Pros:

One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

Cons:

Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.

Great service

Comments: Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall.

Pros:

User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team.

Cons:

I don't have anything that I like the least.

Review negatives and feedback and try to improve the image of the company

Pros:

-A good way to mange your reviews. -Good ways to contac your customers and find what bothers them, -Imrpove your customer experience by finding out what they think about you.

Cons:

Just that you hace to share the credentials instead of granting and removing it with an admin account.