--- description: Learn more about Birdeye pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.ca/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) > Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. > > Verdict: Rated **4.7/5** by 705 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 705 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Audience Targeting - Automated Responses - CRM Software - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot Software - Collaboration Tools - Competitive Analysis - Content Management System (CMS) Software - Contextual Guidance - Customer Experience Management - Customer Support Software - Customizable Templates - Dashboard Software - Email Marketing Software - Engagement Tracking - Feedback Management - Intent Recognition - Keyword Tracking - Mass Texting - Message Personalization - Mobile Access - Mobile Payments - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - SEO Management - Scheduled Messaging - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History ... and 23 more features ## Integrations (116 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Agentforce Marketing (formerly Salesforce Marketing Cloud) - Agentforce Sales (formerly Salesforce Sales Cloud) - Apple - Authenticom - Booker - Booker - Buildertrend - Canva - CareCloud Charts - CareStack - ChatBot ... and 101 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.ca/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [Brand24](https://www.capterra.ca/software/149054/brand24) — 4.7/5 (255 reviews) 2. [ReputationStacker](https://www.capterra.ca/software/160682/reputationstacker) — 4.9/5 (57 reviews) 3. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1206 reviews) 4. [GiveMe5.ai](https://www.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3801 reviews) ## Reviews ### "DO NOT SIGN UP" — 1.0/5 > **Sean** | *April 1, 2025* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: Nothing. They are a terrible and outdated company. > > **Cons**: Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. > > Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. ----- ### "Great Product Great Price" — 4.0/5 > **Hemang** | *November 25, 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: The feature are great and compatible for everyone > > **Cons**: The features options are less. Could be better if have more options. > > Great product for the pricing. Best feature in affordable pricing. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *May 5, 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *August 29, 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *August 7, 2026* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Cons**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data