--- description: Learn more about Birdeye pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.ca/software/152997/birdeye Page: 1 / 30\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) > Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. > > Verdict: Rated **4.7/5** by 707 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 707 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - AI Visibility Score - AI/Machine Learning - Advocate Management - Analytics - Automated Responses - Brand Voice Training - Business Process Automation - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Chatbot Software - Confirmations/Reminders - Content Gap Analysis - Content Generation - Customizable Forms - Customizable Templates - Feedback Management - GEO Optimization - Geo Rankings - HIPAA Compliant - Hashtag Tracking - Keyword Rank Tracking - Marketing Automation Software - Mass Texting - Message Personalization - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-Platform AI Coverage - Natural Language Processing - Patient Education - Personalization Software - Personalization and Recommendation - Post Scheduling - Prompt Organization - Query Suggestions - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management Software - Review Monitoring - Review Notification - Review Request - Review Sharing - SEO Audit - Scheduled Messaging - Sentiment Analysis - Speech Recognition Software - Survey/Poll Management - Transfers/Routing - Transformer Model ... and 123 more features ## Integrations (111 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... and 96 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.ca/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.ca/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [ReputationStacker](https://www.capterra.ca/software/160682/reputationstacker) — 4.9/5 (59 reviews) 2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [rater8](https://www.capterra.ca/software/177794/rater8) — 5.0/5 (184 reviews) 4. [Experience.com](https://www.capterra.ca/software/178112/socialsurvey) — 4.7/5 (89 reviews) 5. [Brand24](https://www.capterra.ca/software/149054/brand24) — 4.7/5 (256 reviews) ## Reviews ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *September 9, 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Cons**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "DO NOT SIGN UP" — 1.0/5 > **Sean** | *April 1, 2025* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: Nothing. They are a terrible and outdated company. > > **Cons**: Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. > > Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. ----- ### "Great Product Great Price" — 4.0/5 > **Hemang** | *November 25, 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: The feature are great and compatible for everyone > > **Cons**: The features options are less. Could be better if have more options. > > Great product for the pricing. Best feature in affordable pricing. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *May 5, 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *August 29, 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.ca/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data