Missive

Perfect team collaboration tool

Pros:

This product has rapidly sped up our decision-making and response time to external users. It takes minimal effort to share emails, ask for input from the team and make collaborative decisions. It's like a secret back channel where we can get things done away from the mess of other platforms, apps, tools, etc.

Cons:

Very little to dislike here. Missive team continually works on the product, adds features, and are responsive to feedback.

Missive for the win!

Comments: Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Pros:

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that. But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling. We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales. It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Cons:

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform. We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Missive Review

Comments: A great resource when working with many different types of email platforms and communication platforms.

Pros:

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons:

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Missive is an Absolute Gamechanger

Comments: Phenomenal! The product is absolutely terrific, and they are putting out updates at a quick pace constantly looking for ways to make it even better. Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.

Pros:

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Cons:

I have no cons to list, Missive has exceeded my expectations in every category.

One software to rule them all

Comments: Thanks to Missive, we’ve been able to use only 2 softwares for all our communications. Internal communication (team members interacting with each others) is done through Basecamp, and external communication (team members interacting with customers, suppliers, media, bizdev, etc.) is done through Missive. This really helps to keep our focus at the right place in the correct software. Disclaimer: We still have to use other softwares to send our newsletter, for example, but that wasn’t the point in my review.

Pros:

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched). As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Cons:

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk. What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories