Canada Local product
Missive

Missive

Canada Local product

What Is Missive?

Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborativ e experience in mind. With Missive, teams focus on growing their business.

Who Uses Missive?

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, customer support departments.

Missive video
Missive Software - Powerfull shared inbox! Missive Software - A perfect calendar integration! Missive Software - Works with SMS Missive Software - Work Whatsapp and many others channels (Instagram, Messenger, etc.)) Missive Software - With a nice dark theme!

Not sure about Missive? Compare with a popular alternative

Missive

4.9 (44)
Local product
Missive
US$13.00
month
Free version
Free trial
72
12
4.7 (44)
4.7 (44)
5.0 (44)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$14.00
month
Free version
Free trial
143
40
4.4 (1,814)
4.5 (1,814)
4.3 (1,814)
Why am I seeing this?

Alternatives to Missive

Sponsored
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Slack is your Digital HQ. Welcome to the command center of your workday. Learn more about Slack
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management. Learn more about Bitrix24
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals. Learn more about Wrike
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships.
Quickly and easily make standout content from thousands of beautiful templates with the all-new Adobe Creative Cloud Express.
On-premise email management platform that helps businesses filter, search and organize emails.
Intercom is a Customer Communications Platform that offers an unparalleled user experience, engaging customers across their lifecycle.
Polymail is an email app for productivity with tools for outreach, tracking, and team collaboration.
Collaborative solution to organize the emails you receive in a team.
Mailbird is a beautifully simple email client that connects to all your email accounts, social and business productivity apps in one.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Gmail is a cloud-based solution that enables businesses to send, receive, organize, and schedule emails across multiple user accounts.
Hiver is a Gmail-based customer service solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.
Configure your dynamic business software solution with the VobeSoft no-code solution. Create a simple CRM or an enterprise application.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.

Reviews of Missive

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
5.0
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
9%
3
2%
Elizabeth
Elizabeth
Freelance Social Media Writer in US
Verified LinkedIn User
Commercial Real Estate Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Loving and Growing with Missive

5.0 3 years ago

Comments: Overall Missive has exponentially improved out workflow and operations. Our team is much more connected and communicative than ever.

Pros:

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Cons:

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Isaak
Isaak
CEO in Australia
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Missive for the win!

5.0 last year

Comments: Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Pros:

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that. But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling. We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales. It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Cons:

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform. We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Chris
Chris
Executive Director in Mexico
Verified LinkedIn User
Education Management, 11-50 Employees
Used the Software for: Free Trial
Reviewer Source

Excellent! I'll never switch back.

5.0 last month New

Comments: Having recently implemented a shared inbox for customer service, we tried out a number of different products and Missive blew the others out of the water. While it took a few days to get used to, now that the team is more comfortable with it we're working more efficiently and have more time available for other activities.Everything is in one place, so we don't have to switch between different apps to communicate with our customers and with each other. It's far easier to distribute the work and make sure that the correct person deals with each topic.The customer experience has also improved as our customers get responses more quickly and from the correct person.

Pros:

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Cons:

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

Laura
Design Coordinator in Canada
Real Estate, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Missive Review

3.0 3 years ago

Comments: A great resource when working with many different types of email platforms and communication platforms.

Pros:

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons:

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Phil
Phil
Co-founder in Canada
Verified LinkedIn User
Apparel & Fashion, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

One software to rule them all

5.0 2 years ago

Comments: Thanks to Missive, we’ve been able to use only 2 softwares for all our communications. Internal communication (team members interacting with each others) is done through Basecamp, and external communication (team members interacting with customers, suppliers, media, bizdev, etc.) is done through Missive. This really helps to keep our focus at the right place in the correct software. Disclaimer: We still have to use other softwares to send our newsletter, for example, but that wasn’t the point in my review.

Pros:

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched). As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Cons:

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk. What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories