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Canada Local product
Missive

Missive

Canada Local product

What Is Missive?

Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communications. We redesigned the inbox with a business-first collaborative experience in mind.
With Missive, teams focus on growing their business.

Who Uses Missive?

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

Missive Software - 1
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Reviews of Missive

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.8
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
88%
4
10%
3
1%
Phil
Phil
Co-founder in Canada
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

One software to rule them all

5.0 3 years ago

Comments: Thanks to Missive, we’ve been able to use only 2 softwares for all our communications. Internal communication (team members interacting with each others) is done through Basecamp, and external communication (team members interacting with customers, suppliers, media, bizdev, etc.) is done through Missive. This really helps to keep our focus at the right place in the correct software. Disclaimer: We still have to use other softwares to send our newsletter, for example, but that wasn’t the point in my review.

Pros:

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched). As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Cons:

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk. What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Kyle
Owner in Canada
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Missive can replace a number of other tools for small teams

5.0 last month New

Comments: I use Missive every day, all day long. I had another team member at one point and Missive made collaboration super simple and the learning curve was not steep at all.

Pros:

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Cons:

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

Laura
Design Coordinator in Canada
Real Estate, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Missive Review

3.0 5 years ago

Comments: A great resource when working with many different types of email platforms and communication platforms.

Pros:

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons:

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Gabriela
Director in Argentina
Publishing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

One of the bests tools for colaborative teams!

5.0 2 months ago New

Comments: At first it was somewhat overwhelming to go from the usual Gmail to Missive, but once you understand how it works, it becomes your best ally; especially if you have to coordinate teams.

Pros:

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Cons:

By the time everything's just fine! We love Missive and we are confortable with the usage.

Robert
CEO in Poland
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Making Business & Teams Smarter

4.0 last month New

Comments: Overall, they're great and seems to be growing and adapting.

Pros:

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Cons:

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.