--- description: Learn more about ServiceNow IT Service Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow IT Service Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) # ServiceNow IT Service Management Canonical: https://www.capterra.ca/software/152874/servicenow-knowledge-management Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/152874/servicenow-knowledge-management?page=2) > ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience. > > Verdict: Rated **4.5/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow IT Service Management? Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 45 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact ServiceNow for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Asset Tracking Software - Catalog Management - Change Management Software - Collaboration Tools - Content Management System (CMS) Software - Dashboard Software - IT Asset Management Software - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Problem Management - Self Service Portal - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Alternatives 1. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Remote Monitoring and Management](https://www.capterra.ca/software/144309/atera) — 4.5/5 (461 reviews) 4. [TOPdesk](https://www.capterra.ca/software/127562/topdesk) — 4.4/5 (111 reviews) 5. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (523 reviews) ## Reviews ### "Software Engineer" — 5.0/5 > **Tom** | *July 13, 2026* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, good for reporting the service request with notification. I like the approval and notification features > > **Cons**: Not much. May can show the request and approval steps, show this history log in a diagram of chained logs > > My VPN access, account setup, device setup..., easy to send the request and get the response and approval back so fast ----- ### "Service Now Review" — 5.0/5 > **Katrina** | *November 10, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It is an easy to use platform and allows you to quickly manage your tickets and respond to customers. It also has great support. > > **Cons**: The integration with AI is a bonus feature. It would be nice to be able to utilize this feature more fully. > > I have had a great experience with Service Now so far and provides a lot of convenient features and add on's ----- ### "Solid Ticket Management With Minor Live Chat Issues." — 4.0/5 > **Muhammad** | *September 21, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like Ticket Management feature most in ServiceNow IT because in it workflows are clear and help to escalate and close running tickets without chasing on third party apps. The interface is very efficient to navigate once we start using it we can update tickets quickly. When we running an issue with the configuration Customer Support is a solid helpful option for us and respond timely which is very useful. Prices are not economical but the control process and visibility we get around our IT environment about incidents and service request worth value for money. > > **Cons**: Sometimes we need quick help Live Chat often slow to connect and the responses let us feel bit scripted and sometimes I have to end the live chat after waiting so long for the response. > > ServiceNow IT Service Management is a solid capable option for running IT services at scale. Ticket management is strongest for tailoring assignment rules, handling requests, incidents and escalate them to IT teams to manage cleanly with visibility. Performance and speed is fast at glance pages load quickly frequent updates are done regularly. It can change structured workflows at cloud which centralize the whole IT incidents. ----- ### "need better message function after a ticket is raised" — 3.0/5 > **Terry** | *April 12, 2025* | Mining & Metals | Recommendation rating: 5.0/10 > > **Pros**: the ticket management system is very similar to our previous system > > **Cons**: the message function is not very well designed, i would prefer something similar to teams or slack which i can attach a screenshot and message below ----- ### "Great Central Hub for All IT Support" — 5.0/5 > **Elizabeth** | *July 5, 2026* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: Everything from requests to students' tech to asset tracking and server change requests are all managed from one dashboard. The automation rules allow incoming tickets on the campus to be routed to the appropriate IT team the moment they are created, saving us hours of manual sorting. > > **Cons**: The system configuration interface is very sophisticated and has to be mastered in order to change the basic workflows. > > ServiceNow is a highly capable platform that helps to maintain a well-organized and structured technical support environment within our University. It intelligently seamlessly integrates our student helpdesk with our back end infrastructure teams. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/152874/servicenow-knowledge-management?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152874/servicenow-knowledge-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data