--- description: Learn more about ServiceNow pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.ca/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 348 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 348 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.ca/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.ca/directory/30532/business-management/software) - [Cloud Management Software](https://www.capterra.ca/directory/30852/cloud-management/software) - [Application Development Software](https://www.capterra.ca/directory/30082/application-development/software) - [Enterprise Resource Planning Software](https://www.capterra.ca/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (719 reviews) 3. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Awesome service now features" — 4.0/5 > **Verified Reviewer** | *April 26, 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Cons**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "Works well with integration of all apps" — 5.0/5 > **Mark** | *April 10, 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Ability to solve access management issues quickly and efficiently. Product is a centralized repository for all apps > > **Cons**: I would say some functions may be hard to locate exactly which access you are trying to find and gain ----- ### "Streamlined method to submit, assign, and manage IT support" — 4.0/5 > **Lance** | *April 27, 2026* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: Streamlined method to submit, assign, and manage IT tickets. Allowed for quicker resolution of tickets than with in-house system. > > **Cons**: Some employees report that it was not user-friendly, especially for non-IT professionals. For example, employees were asked if their issue was hardware or software, but some employees did not know how to answer. ----- ### "Absolute killer product, easier to use and great integration with other products" — 5.0/5 > **Raxit** | *April 5, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Service now Reports is one of the best feature and integration with other software is also impressive and easy to use which makes it a 10/10 ticket management system. > > **Cons**: One of the cons might be cost since it is more suitable for mid size to large business and might be costlier for small business but again it depends on the use cases. Also initial configuration might be complex but once the configuration is done right, it is one of the best ticket management system. > > Overall it's a great product and absolute killer with its functionalities and integration with other products. One thing I love about this is that it gives you control over everything and you can create templates, reports, CRs etc however you want and you can configure these on user level as well as admin level. ----- ### "Service Now experience as an ex service desk analyst" — 5.0/5 > **Marwan** | *June 9, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Surveys displayed at the bottom of the page, for agents to be able to keep progress of their customer service. > > **Cons**: "While ServiceNow is a powerful platform with extensive functionality, what I liked least was that some of its advanced features—like custom workflows or scripting with Glide—have a steeper learning curve for new users or admins. > > My overall experience with ServiceNow has been positive. I’ve used it primarily for incident management, tracking tickets, and asset inventory. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data