--- description: Learn more about ServiceNow pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.ca/software/152871/servicenow Page: 1 / 16\ Next: [Next page](https://www.capterra.ca/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 356 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 356 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Chatbot Software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Import/Export - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Monitoring - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.ca/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.ca/directory/30532/business-management/software) - [Cloud Management Software](https://www.capterra.ca/directory/30852/cloud-management/software) - [Application Development Software](https://www.capterra.ca/directory/30082/application-development/software) - [Enterprise Resource Planning Software](https://www.capterra.ca/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Valuable enterprise platform" — 5.0/5 > **Edwin** | *July 29, 2026* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about ServiceNow is how it brings many IT and business processes into one centralized platform. The workflow automation features are very powerful because they reduce repetitive manual tasks and help teams work more efficiently special for a strong bank as us. I especially like the AI capabilities, such as AI-assisted ticket categorization, knowledge recommendations, and automation suggestions that help employees resolve issues faster. The platform also provides strong reporting and dashboards, making it easier to understand service performance and identify areas for improvement. Security controls, role-based access, and audit tracking give confidence that sensitive business information is protected. The ability to customize workflows without heavy development effort is another strong advantage. ServiceNow continues to improve with regular updates, new features, and better automation tools that help organizations modernize their operations. > > **Cons**: The biggest challenge with ServiceNow is that it can become complex and expensive, especially for smaller organizations. Setting up workflows, integrations, and custom modules often requires experienced administrators or developers. While the platform offers many features, the large number of options can make it overwhelming for new users. Some configurations require significant time and testing to make sure updates do not affect existing processes. Documentation is available, but sometimes finding the exact information needed can take time because of the size of the platform. Customer support quality can also depend on the support plan and the complexity of the issue. The user interface has improved over time, but some areas still feel less intuitive compared with newer cloud applications. More simplified setup options would make adoption easier. > > My overall experience with ServiceNow has been positive because it provides a complete solution for managing IT services, automation, and business workflows. The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way. Features like AI-powered assistance, virtual agents, and intelligent recommendations help reduce response times and improve user experience. The chat communication features are useful because employees can quickly submit requests and receive updates without needing to understand complex IT processes. ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records. Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform. ----- ### "IT ticket management" — 5.0/5 > **Harpreet** | *January 23, 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It helps to manage all the IT infractions and also very user friendly for users > > **Cons**: Everything is good in this application and easy to track tickets ----- ### "Very versatile workflow platform" — 4.0/5 > **VInce** | *March 26, 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: The platform is very versatile and open to most if not all the current industry standards. As a developer, this removes a lot of the constraints we face integrating it with enterprise software. > > **Cons**: It is a bit pricey so it is not conducive for smaller companies. > > Overall the experience is very positive and have not had any major problems with the platform itself. ----- ### "Awesome service now features" — 4.0/5 > **Verified Reviewer** | *April 26, 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Cons**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "Works well with integration of all apps" — 5.0/5 > **Mark** | *April 10, 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Ability to solve access management issues quickly and efficiently. Product is a centralized repository for all apps > > **Cons**: I would say some functions may be hard to locate exactly which access you are trying to find and gain ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.ca/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data