Epos Now

Excellent POS system for various types of business, expecially hospitality ones

Pros:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Cons:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Be careful when you choose an epos system

Comments: Terrible.

Pros:

The equipment looks modern and smart, the software was ook, easy read and accessible.

Cons:

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Contact the BBB and your state Attorney General

Comments: It's a PAIN! Don't pay for this nightmare.

Pros:

Next to nothing! The people I spoke to at first were AWESOME! Then, once I paid, I got the WORST support.

Cons:

Horrible. Most of my scheduled calls were never met. They just didn't call for our set up appointments. They kept me on hold anywhere from 10-60 min. When things started to go south, they were harder to get in touch with. They are not holding up their end of the contract and want to charge me $500 to cancel my account. The 28 page Terms and Conditions are a MUST to read. They're convoluted and difficult to understand when there's a problem so be careful before you give them your credit card info. This is a paid for NIGHTMARE!!!

Alternatives Considered: Lightspeed, Clover, Shopify POS and Shopify

Reasons for Choosing Epos Now: qbPOS is no longer supported.

Reasons for Switching to Epos Now: Because it was less expensive and they said it would integrate with my website.

NONE EXISTENT Customer Service!!

Comments: Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us. Called their sales department,surprise,surprise somebody answered !! I asked them to put me thru the invoice department and somebody answered with a fake American accent. Called again they can probably see my same phone number and refused to answer my call again. They’re good at taking your money but not interested to credit you back!! Will only answer if it’s sales and if your potentially a new customer. Don’t entertain EPOS now if you want a human customer services support .

Pros:

Software overall was functional to our retail shop.

Cons:

Customer service was non existent. Apart from Sales, you can only get in touch with them through a web ticket which another reviewer have noted that they don’t reply to. They are only interested to talk to a new customer and a potential sale! In short they can’t be bothered and don’t care about the concerns of their existing customer. We have now potentially lost £48.00 of overpayment but I’m glad that we don’t have to deal with such an awful customer service! The fake American accent of the male sales person was terribly bad.

Works for our store!

Comments: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pros:

Flexibility and customization of the software.

Cons:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

Alternatives Considered: Shopify POS

Switched From: Shopify POS

Reasons for Switching to Epos Now: Again, flexibility and customization.