What Is Epos Now?

Epos Now helps more than 40,000 businesses across three continents leverage the power of cloud technology to streamline their operations and maximize profitability.

Who Uses Epos Now?

Our award-winning separate retail and hospitality systems are proven for businesses of all sizes with an official satisfaction rating of 9/10 online.

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Reviews of Epos Now

Average score

Overall
3.6
Ease of Use
3.6
Customer Service
3.3
Features
3.5
Value for Money
3.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Wojciech
Wojciech
Project Manager in Poland
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Excellent POS system for various types of business, expecially hospitality ones

5.0 4 years ago

Pros:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Cons:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Epos Now Response

4 years ago

Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at [email protected] Kind Regards, Naiomi

Anna
Company Director in UK
Hospital & Health Care, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Amazing

5.0 3 years ago

Comments: Great customer support, very easy to use brilliant for accountancy and amazing software

Pros:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Cons:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Simon
Director in New Zealand
Hospitality, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

This company is a scam!

1.0 2 months ago New

Comments: Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calling his number went through to the 'help desk', which was just an on hold service. I waited 1.5 hours and then got disconnected. This happened several times. When I did a sales enquiry (with the goal of trying to get in contact with my original sales guy) - they were quick to respond, but on asking to talk to him, there was ZERO response - all comms stopped. Still waiting on his call after 5 weeks. My tech guy has also vanished. They wanted me to setup a Direct Debit for 12 months, and for this, offered a deal on the hardware which I accepted, but after 5 weeks, I still haven't received anything. This company is a SCAM! You cannot email anyone, and if you do have an email (i.e. my sales guy) you never get a response. I have sent over 7 emails over 5 weeks to my sales rep and support person asking them for support or some contact, but still ZERO response. The last two emails I told them that if I didn't hear from them within 48 hours, I would cancel my contract and seek a full refund of all

Pros:

It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.

Cons:

How slow it was and buggy. The load time for the till was over 30 seconds.

Crystal
Owner in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A great tool for any business

5.0 3 years ago

Comments: This software has made my book keeping a thousand times easier.

Pros:

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

Cons:

Slow to load and could have better options for integrating rewards and gift certificates.

Denise
Denise
Owner in US
Verified LinkedIn User
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Works for our store!

4.0 3 years ago

Comments: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pros:

Flexibility and customization of the software.

Cons:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.