---
description: Learn more about Pandora ITSM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Pandora ITSM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Pandora ITSM](/software/152589/integria-ims)

# Pandora ITSM

Canonical: https://www.capterra.ca/software/152589/integria-ims

> Powerful and Flexible Helpdesk for support and customer service teams, aligned with ITIL processes.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pandora ITSM?

Small, Medium and large enterprises, which need inventory management, ticketing systems and software project management tools

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pandora FMS
- **Location**: Madrid, Spain
- **Founded**: 2005

## Commercial Context

- **Starting Price**: €55.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 5 Manager users
50 Regular users
Unlimited email users
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Escalation
- Automated Routing
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management Software

## Support Options

- Email/Help Desk
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Specialized ticketing software" — 4.0/5

> **Felipe** | *June 17, 2016* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Other tools are focused on keeping ITIL point of view, and others are focused on some kind of "development" tracker. This is totally focused on giving service to customers, just that. That imply they have a lot of options and tweaks, and options which gives you more flexibility. It's pretty powerful compared with other options and very nice visually.
> 
> **Cons**: Lacks remote control software, so we need to use another tool for this. But seems they are going to integrate a tool in the next future, so seems to be progressing in the correct way.
> 
> We use integria for several years to give support to our customers. We provide support for another software, and Integria is our main support center on Internet. Our customers use it to open tickets, and we operate only using this. Its flexible and we have different SLA's per client, with customized workflows. It also supports file distribution system,  so we deploy new versions, patches and extensions using this. It helps keeping stats and tracks time very well. It's pure HTML and fast to use.

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### "Excellent powerful and easy tool" — 5.0/5

> **Victor** | *June 16, 2016* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: easy and powerful
> 
> After testing the product I got a license for inventory management. After realizing potential of the the full range of features offered by Integria it has become one of the main tools of my company. Worth investment.

## Links

- [View on Capterra](https://www.capterra.ca/software/152589/integria-ims)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/152589/Pandora-ITMS/> |
| en-AE | <https://www.capterra.ae/software/152589/integria-ims> |
| en-AU | <https://www.capterra.com.au/software/152589/integria-ims> |
| en-CA | <https://www.capterra.ca/software/152589/integria-ims> |
| en-GB | <https://www.capterra.co.uk/software/152589/integria-ims> |
| en-IE | <https://www.capterra.ie/software/152589/integria-ims> |
| en-IL | <https://www.capterra.co.il/software/152589/integria-ims> |
| en-IN | <https://www.capterra.in/software/152589/integria-ims> |
| en-NZ | <https://www.capterra.co.nz/software/152589/integria-ims> |
| en-SG | <https://www.capterra.com.sg/software/152589/integria-ims> |
| en-ZA | <https://www.capterra.co.za/software/152589/integria-ims> |
| es | <https://www.capterra.es/software/152589/integria-ims> |
| es-AR | <https://www.capterra.com.ar/software/152589/integria-ims> |
| es-CL | <https://www.capterra.cl/software/152589/integria-ims> |
| es-CO | <https://www.capterra.co/software/152589/integria-ims> |
| es-CR | <https://www.capterra.co.cr/software/152589/integria-ims> |
| es-DO | <https://www.capterra.do/software/152589/integria-ims> |
| es-EC | <https://www.capterra.ec/software/152589/integria-ims> |
| es-MX | <https://www.capterra.mx/software/152589/integria-ims> |
| es-PA | <https://www.capterra.com.pa/software/152589/integria-ims> |
| es-PE | <https://www.capterra.pe/software/152589/integria-ims> |

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