Who Uses Goody?
Hospitality, Pharmacies, Retail, Beauty & Salon.
What Is Goody?
Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.
Goody Details
Goodycard
http://www.goodycard.co.nz
Founded 2014
Goody pricing overview
Goody does not have a free version but does offer a free trial. Goody paid version starts at US$70.00/month.
Starting Price
US$70.00/month
Pricing Details
Starting from just $70 per month, billed annually
Free Version
No
Free Trial
Yes
Goody deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Goody Features
Customer Loyalty Software
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Rewards Management
Small Business Loyalty Programs Software
- CRM
- Customer Activity Tracking
- Discount Management
- Gift Card System
- Loyalty Card System
- Member Portal
- Membership Management
- No-Card Loyalty System
- Referral Tracking
- Rewards Management
Goody Alternatives
More Goody alternatives
Goody Reviews
Read all reviewsOverall rating
Average score
Che C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018-10-10
"A Simple, flexible CRM system for Point of Sale"
Comments: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.
Pros: We liked that our loyalty scheme was able to go fully digital.
Cons: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
- Reviewer Source
- Reviewed on 2018-10-10
Shannay H.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support1 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018-05-09
"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."
Comments: Hopefully more customers passing through the store
Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Vendor Response
by Goodycard on 2018-05-15
Hi Shannay, thanks so much for your response.
We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!
Kind regards,
Rory Moss,
Marketing Manager
- Reviewer Source
- Reviewed on 2018-05-09
Suzy M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality3 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021-01-01
"Feedback"
Comments: Good
Pros: It's easy to use and you dont need to keep the card handy
Cons: It's not used in many places so more accessibility would be beneficial
- Reviewer Source
- Reviewed on 2021-01-01
Shannay H.
-
Overall Rating3 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019-03-12
"Goody review 2019"
Comments: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Pros: Relatively easy for customers to navigate in store on the tablet
Cons: Not as easy on the app for smart phones - not even I use the phone app
Vendor Response
by Goodycard on 2019-07-19
Hi Shannay,
We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.
Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.
Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.
Appreciate the feedback.
Kind regards,
Rory Moss
General Manager
- Reviewer Source
- Reviewed on 2019-03-12
Roma S.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020-09-16
"Awesomeness"
Comments: Fan flippin tastic
Pros: Easy to use, easy set up. Quick. Looks good as well placed at the counter
Cons: Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it
- Reviewer Source
- Reviewed on 2020-09-16
