--- description: Learn more about Waitwhile pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Waitwhile Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Waitwhile](/software/152494/waitwhile) # Waitwhile Canonical: https://www.capterra.ca/software/152494/waitwhile Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/152494/waitwhile?page=2) > Waitwhile is a queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA \& Lululemon. > > Verdict: Rated **4.7/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Waitwhile? Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 63 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Waitwhile - **Location**: San Francisco, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: 1 location, up to 50 visits/month, 2 SMS/visit. Starter: $29/month for up to 4 locations, 3,000 visits/month, 3 SMS/visit. Business: $49/month/location for 4-10 locations, up to 10,000 visits/month, 3 SMS/visit. Contact Waitwhile for custom enterprise pricing. Discounted pricing is available for annual billing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Alerts/Notifications - Appointment Scheduling Software - Calendar Management - Client Database - Communication Management - Confirmations/Reminders - Customer Database - Customer Experience Management - Customer History - Dashboard Software - Engagement Tracking - Mobile Access - Online Booking - Prioritization - Public Waitlist - Queue Management - Real-time Scheduling - Reminders - Reporting & Statistics - Reporting/Analytics - Rescheduling - Reservations Management - SMS Messaging - Self Check-In/Check-Out - Self Service Portal - Waiting Time Tracking - Waitlist Status Tracking ## Integrations (3 total) - Mailchimp - Salesforce Sales Cloud - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Appointment Reminder Software](https://www.capterra.ca/directory/30997/appointment-reminder/software) - [Scheduling Software](https://www.capterra.ca/directory/30087/scheduling/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Appointment Scheduling Software](https://www.capterra.ca/directory/30757/appointment-scheduling/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10474 reviews) 2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [Broadly](https://www.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.capterra.ca/software/178112/socialsurvey) — 4.7/5 (89 reviews) 5. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (672 reviews) ## Reviews ### "Our clients love the reminders" — 5.0/5 > **Sarah** | *October 5, 2024* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office. > > **Cons**: I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day. > > It has really helped our client satisfaction. ----- ### "Great time saver\!" — 5.0/5 > **Mike** | *February 9, 2026* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Waitwhile allows us to see which clients are coming to the clinic and gives us time to prepare their chart. > > **Cons**: I cannot think of any issues at this time that I need to report as a con. We all love using Waitwhile. > > We all love using Waitwhile. It saves us a lot of time by allowing us to to j ow which pets out clients are bringing into the clinic and gives us time to prepare their chart before they get there. ----- ### "Review of Waitwhile for educational use" — 5.0/5 > **Jivanto** | *May 17, 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Ease of use \& the functionality of SMS communication > > **Cons**: Pricing structure-- we only utilize this software one or two days a year with a large number of customers so monthly plans don't really fit with our needs. ----- ### "Barbershop Bookings" — 5.0/5 > **Patricia** | *October 17, 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for customers of all ages they love it. On line support from staff for owner is great > > **Cons**: I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes > > Honestly I really love it\! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly . ----- ### "use for small restaurant" — 3.0/5 > **Elizabeth** | *February 26, 2019* | Restaurants | Recommendation rating: 6.0/10 > > **Pros**: It does what we were looking for (guests can check themselves in) > > **Cons**: it sometimes doesn't upload the info as quickly or the name will get "lost" somewhere ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/152494/waitwhile?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152494/waitwhile) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data