FraudLabs Pro

Great service for small companies!

Comments: FraudLabs has been easy to use for me from the get-go, and I love using their web portal and other services to quickly check over clients to ensure their trustworthiness and good intentions.

Pros:

I love that FraudLabs has an easy-to-understand pricing architechture and not a whole heirarchy of per-use billing. I also enjoy their simple web portal with lots of input fields and the ability to trial the service for as long as you want before you commit to buying.

Cons:

The one thing I might dislike about FraudLabs is because they are a monthly subscription service, a company that rarely gets customers might have an unnecessary cost tacked onto their operating expenses for a service they rarely use.

Low Cost / High Quality

Pros:

Low Cost for High Quality, Scalable Options, Ease of Use

Cons:

Documentation is not as detailed as expected

Frauds at Fraud Lab

Comments: Okay product with what we see as poorly operated.

Pros:

Great product, custom rules allow a solution individual to each site to be created.

Cons:

Support doesn’t respond when they owe you money. Multiple emails over 2 years still no replys on owing us money, they have responded to support requests during this time.

Fraudlabs, has done what it said it would

Comments: It's definitely a worthwhile addition to any woocommerce store that worries about fraudulent transactions, before installing Fraudlabs we had a string of fraud, but since installing we have had zero beacuse of the additional information that we now have on each transaction.

Pros:

Integration to our WooCommerce store was a very straighforward process, and right out of the box it enabled us to detect fraudulent transactions, whist it isn't perfect, and you do get false positives, it enables the sales team to cross reference transactions with our payment provider and also to call the customer to get further information to determine the legitimacy of the purchase.

Cons:

We use the free version, if the paid version was a little cheaper we would probably use some of the more advanced features.

Definitely works

Comments: We've seen FraudLabs take care of ecommerce fraud that we see with several of our clients (fraudulent orders, charge-backs, spam orders, etc). It works great.

Pros:

We manage many ecommerce websites for our clients. Sometimes the built-in fraud protection that some payment gateways provide just don't cut it (we were still seeing issues with fraud). When this happens, we always recommend FraudLabs for our clients, and it almost always prevents issues of fraud in the future. It just works very well.

Cons:

At the beginning it can take just a little time to configure it correctly to your liking, so it prevents fraud but isn't too hard on the scale of making orders fail.