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What Is Hostaway?

Hostaway is the leading all-in-one vacation rental software for property managers. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, etc. Increase profitability and occupancy through dynamic pricing and building your own direct booking site.

Who Uses Hostaway?

Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.

Where can Hostaway be deployed?

Cloud-based
On-premise

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Czech, Danish, Dutch, English, French and 4 others

Hostaway pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Hostaway does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Hostaway
  • Located in Miami, US
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Czech, Danish, Dutch, English, French and 4 others

Hostaway videos and images

Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
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Hostaway video
Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.

Features of Hostaway

  • Accounting Software
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Channel Analytics
  • Channel Management Software
  • Communication Management
  • Contact Management Software
  • Customer Support Software
  • Document Management Software
  • Dynamic Pricing
  • Employee Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control Software
  • Lead Management Software
  • Maintenance Management Software
  • Marketing Automation Software
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Online Booking
  • Online Payments
  • Opportunity Management
  • Order Management Software
  • Partner Management
  • Partner Portal
  • Payment Processing Software
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Promotions Management
  • Property Database
  • Rate Management
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management Software
  • Room Inventory
  • Third-Party Integrations

Alternatives to Hostaway

Helps owners or managers of vacation rentals manage reservations, units, guests, housekeeping, rental income and expenses.
We are your one-stop solution to elevate your hotel & vacation rental property management. All the tools you need in one single place!
Client Order Management Transport Management Yard Management Dock scheduling Digital Document Signing
All the tools & features you need to grow your vacation rental business. Channel management, rental automation, owner management & more
The world’s leading independent online booking and distribution platform. Save time, get connected & ultimately grow your business.
Reimagine property management software with MyVR. Experience the vacation rental industry's most intuitive, performance-driven software
Increase direct bookings and reduce OTA commissions with our easy-to-use PMS, website, OTA channel manager, booking engine, and more!
Centralize your vacation rental bookings online, manage your staff, process payments, and connect with tools you already use.
Cloud-based property management system to handle and transform your hotel operations, so you can focus on your guests.

Reviews of Hostaway

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carlos
Carlos
Owner in Switzerland
Verified LinkedIn User
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Very satisfied

5.0 12 months ago

Comments: It is quite intuitive and if you have experience with other systems you adapt quickly.

Pros:

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

Cons:

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

Alternatives Considered: Easybooking , Guesty For Hosts , iGMS , Hostfully Property Management Platform and Lodgify

Reasons for Choosing Hostaway: It was not me, but one of my clients. The main reason was that they needed a professional and "all in one" property management system.

Switched From: Smoobu

Reasons for Switching to Hostaway: I have been following the webinars on youtube for some time now and I was particularly intrigued by the ability and desire to improve and continue to innovate.

Michael
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostaway is Best in Class!

5.0 last month New

Comments: 5 Stars! Excellent platform so glad I chose it!

Pros:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Cons:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

justin
owner in US
Accounting Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

watch out or your listings will be held hostage

2.0 last month New

Comments: customer support is very impatient with helping adn they want you to just watch the videos and do everything yourself unless you absolutely need help. If you call the agent will be rude if you don't know how to navigate their site well so do not call or ask for help until you have tried using thier software for a few months.

Pros:

i liked being able to make changes to channels all at once

Cons:

they locked us out of the account, disabled it and all of the listings on all channels the second our credit card payment did not go through. we could not even log in to change payment methods. we were threatened that it would remain blocked without access to any files until we paid. their smart lock feature never worked

Sherri
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Simply BLOWN AWAY

5.0 3 months ago

Comments: GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Pros:

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Cons:

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Dan
Owner in US
Hospitality, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great product

5.0 last week New

Pros:

Good product overall. Does everything I need it to do (and more). The support has been very good, especially the telephone support. Without it, I would never be able to manage my business through Hostaway. Krish in support is amazing!!

Cons:

Setting up Vrbo is substantially more difficult than setting up Airbnb, which has been a challenge since most of my bookings come through Vrbo. If they could make this easier (like Airbnb) it would be a 10/10 star product.

Alternatives Considered: OwnerRez

Reasons for Choosing Hostaway: Guesty for Hosts is a great PMS for just a few properties, but I am scaling past that and need a tool that can handle it well.

Switched From: Guesty For Hosts

Reasons for Switching to Hostaway: OwnerRez just seemed to difficult to learn.