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What Is Hostaway?

Hostaway has become a market leader in marketing, sales, management, reporting, and communication for vacation rental property managers. One of the largest marketplaces in the industry and deep integrations with Airbnb, VRBO, Expedia, Booking.com, etc, property managers can increase exposure while saving time and money. Have a unique business model? We are the most versatile solution available. Trusted by thousands of property managers, Hostaway is known for stability, performance, and service.

Who Uses Hostaway?

Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.

Where can Hostaway be deployed?

Cloud-based
On-premise

About the vendor

  • Hostaway
  • Located in Toronto, Canada
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, British Virgin Islands, Canada and 22 others

Languages

English

Hostaway pricing

Starting Price:

Not provided by vendor
  • No free version

Hostaway does not have a free version.

Pricing plans

About the vendor

  • Hostaway
  • Located in Toronto, Canada
  • Founded in 2015

Hostaway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, British Virgin Islands, Canada and 22 others

Languages

English

Hostaway videos and images

Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
View 6 more
Hostaway video
Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!

Features of Hostaway

  • Billing & Invoicing
  • CRM Software
  • Channel Analytics
  • Channel Management Software
  • Contact Management Software
  • Dynamic Pricing
  • Employee Management
  • For Vacation Rentals
  • GDS/OTA Integration
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control Software
  • Lead Management Software
  • Maintenance Management Software
  • Marketing Automation Software
  • Online Booking
  • Order Management Software
  • Owner Statements
  • Partner Management
  • Payment Processing Software
  • Pipeline Management
  • Point of Sale (POS)
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management

Alternatives to Hostaway

iGMS is an all-in-one software integrated with robust tools to automate STR business management. Simplify hosting with a 14-day trial! Learn more about iGMS
Property management and guest experience software for short term rental managers who want to scale a grow their businesses. Learn more about Hostfully Property Management Platform
The only tool you need for your short-term rentals. Job done. Save hours every week with automated messages, smart rates and much more. Learn more about Uplisting
Cloudbeds offers a single platform for you to efficiently manage guests, staff, inventory, pricing, and data in real-time. Learn more about Cloudbeds
MyVR's all-in-one property management software & channel manager provides the tools and flexibility you need to scale your business. Learn more about MyVR
For rental property owners and managers on Airbnb, Booking.com, and Vrbo who want to win back their time from routine tasks Learn more about Hospitable.com
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Powerful vacation rental software with Channel Manager that does not charge fees on OTAs and will boost your bookings and revenue. Learn more about Avantio
Beds24 is one of the most cost-effective, powerful and reliable All-in-one-solution which simplifies workflows and automates tasks.

Reviews of Hostaway

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Accountant in U.S.
Verified LinkedIn User
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Hostaway Review

5.0 3 years ago

Pros:

Very easy to use and it is good to book rental vacations

Cons:

everything is good with this software but customer service does take a while.

Hostaway Response

last year

Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!

Vittorio
Owner in U.S.
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Hostaway the most versatile channel manager

5.0 2 weeks ago New

Comments: I am very satisfied , some things I think has to be clarified from the beggining .For example some part of the features of the web have difficulties with some browsers so I consider that they have to make that point since the beginning and don’t let the customer has an unnecessary problem to know that it is only a problem due to the browser . But this happens with a lot of software in the market , not only in hospitality.

Pros:

The web is very complete and allow a lot of features. The app is very good and friendly but has to include some other features that are only possible to use in the web . I know they are working very fast on that and will be ready soon.

Cons:

The software is ok but as any company works on the listings differently is difficult standardize everything and export the info to all the channels in one shot , that cause a loose of time and multiple revision at the beggining and any time there are changes.

Alternatives Considered: Guesty For Hosts

Reasons for Choosing Hostaway: I was having difficulties

Reasons for Switching to Hostaway: We saw that the product was designed pointing to the future and I liked the app very flexible which now I think has to implement much more features . C

Angad
Strategy Manager in Norway
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Ok Software, However lacks all the essential service and integration for seamless experience!

3.0 last month New

Comments: Overall experience with Hostaway is horrific. I strongly recommend people to look elsewhere! Hostaway have a wonderful idea, but no interest in achieving it nor ensuring customer satisfaction. Customer support is a joke as they do not help or have knowledge in solving your issue. There is no phone number, so if you are in a emergency please expect 5-15 days before you receive any notification from Hostaway.

Pros:

Easy to navigate and have clear view of dashboard, reservations, finances, customer list and integrations with varius thirdparty programs.

Cons:

When integrating with different channels, Hostaway tends to falsify its reports. That is, several accommodations were wrong dates and had the wrong sum/fee. This caused the financial report to be inconclusive with wrong data and history. This is one of the major issue of using Hostaway, make sure you stick to one fixed amount before integrating.

Alternatives Considered: Lodgify

Reasons for Switching to Hostaway: Most reviews, seemed to be impressive. However, we have decided to develop our own system. Until it is ready we are simply tolerating Hostaway.

Troy
President in U.S.
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Critical choice in my business suceeding

5.0 3 months ago

Comments: The support and technology are top-notched. Hostaway enables me to communicate with my team and guests to provide outstanding service and enables me to optimize my business to run more efficiently, and effectively. I wouldn't be able to grow my business so fast without Hostaway and their excellent team

Pros:

when I initially decided to move forward with Hostaway, the decision was based on features and benefits. As I am getting more familiar with the value it offers, the support team is outstanding and hands down what I like about most. They are knowledgeable, quick, and responsive. They really do care about your business and how to help you become more successful

Cons:

there is a bit of a learning curve because of all the features and detailed reporting it offers. "Getting what you pay for" definitely applies here. with Hostaway you get a ton of support, a great product and the best value for a PMS.

Alternatives Considered: Uplisting

Reasons for Choosing Hostaway: Reporting was the initial reason

Switched From: OwnerRez

Reasons for Switching to Hostaway: Reporting capabilities. You can't manage what you don't track. I can do whatever I need with Hostaway and then some

Samantha
CFO in U.S.
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Management tool!

5.0 3 weeks ago New

Comments: Hostaway is a timesaver for me and my staff!

Pros:

Just the messaging automations alone saves me tons of time. Having one place to handle all my properties and channels with makes life much easier. One calendar that showed everything, one place to message all guests for all the properties is GREAT! The support is fabulous! I am so pleased with the help I received setting up HostAway and integrating it with the channels such as Vrbo and Airbnb. Even the support after integration is amazing.

Cons:

It is a little complicated to setup and integrate, but luckily the support team is awesome and they help you with every step. In HostAway when you message guests that have a booking through Airbnb, you can also see those messages in Airbnb, Vrbo does not show the messages generated in HostAway. I understand this is something that HostAway is working on with Vrbo.

Alternatives Considered: Guesty For Hosts

Reasons for Switching to Hostaway: The platform looked more user friendly and they have actual people that you can call for support.