Hostaway

I recommend it to all rental owners/PMs I know!

Comments: One place for everything including locks. I like that you can embed the booking widget to our own website

Pros:

Love the ease of use. I also appreciate the onboarding process and they don't just leave you hanging. [sensitive content hidden] was really helpful on taking us through and asking our questions.

Cons:

I don't like the price and add-on costs for the locks

New user, very happy with product and service!

Pros:

Amazing customer service - the guidance was very communicative and thorough; all of my questions were answered and everything was demonstrated to me in great detail so that I fully understand how to use the platform to its full potential. Automated processes/messaging - saves so much time and extra effort, avoids communication errors/missed messages

Cons:

The cost initially is quite high compared to other programs - however, the additional features are worth the extra cost, in my opinion.

Alternatives Considered: Hosthub

Reasons for Choosing Hostaway: Hostaway offers more features that ease the process of running a vacation rental, such as: automated messaging options, synchronized inbox and an easy-to use calendar, simpler configuration process with other booking engines/platforms, and the option to create a direct booking website

Switched From: Hosthub

Reasons for Switching to Hostaway: Hostaway offers the more additional features; such as: automated messaging options, synchronized inbox and an easy-to use calendar, simpler configuration process with other booking engines/platforms, and the option to create a direct booking website

The worst channel manager in the world.

Comments: Unprofessional company, poor technology, almost no service.

Pros:

Nothing special, all other companies offer the same but better.

Cons:

They are thief's. And give no customer service. The app is slow and hard to use. The people are unresponsive and takes along time to reply to any inquiry.

Ease of automation

Comments: From start with [sensitive content hidden], to finish with [sensitive content hidden], there has always been a lending hand and an offer to help with whatever may be required. I am confident that if we have any issues in the future that Hostaway will be supportive.

Pros:

The ease of having the really important tasks automated is amazing. To be fair its the little things that can set you apart from looking like an ameture to being in the professional realm that matters, like an automated message to your guest the day before checkout reminding them about procedures and the time to leave the apartment. These little things, we don't have to worry about anymore and can rather tackle larger tasks at hand. [sensitive content hidden] was an amazing onboard agent and helped us every step of the way in setting up the automated messages.

Cons:

I only asked [sensitive content hidden] about an inventory app, but suggested that it would be handy to have one integrated into Hostaway. Not an issue at all, she still helped me by sending some findings that she found, which found very helpful.

Alternatives Considered: Mr.Alfred

Reasons for Choosing Hostaway: It could not integrate with other systems and was quite limited.

Switched From: SuperControl

Reasons for Switching to Hostaway: I was not free to choose my own RMS and could only use theirs which costs 3% of revenue earned.

New Hostaway Client!

Comments: Our Hostaway experience has been great so far. We met with the Hostaway team at the VRMA conference in Orlando in late October. We met with [sensitive content hidden]
and they were quickly able to answer all of our questions. We signed on with Hostaway during the conference. In about 2.5 weeks, we are now fully integrated. We have been very impressed with the process and [sensitive content hidden]
has been awesome! We learned so much from him and he was great at keeping our integration moving along quickly. We were previously integrated with another PMS software and the process took 3 months and we had lots of challenges. This experience was far better than we could have imagined.

Pros:

Hostaway offers more features and better functionality compared to other PMS programs we have used or looked at. Hostaway's onboarding program is far better than the competition. Features that were critical for us: mobile app, ease of use, reporting, listing management.

Cons:

We haven't found anything that will create issues for us yet.